The Bluetooth driver and the Wi-Fi driver are not responding.

SMURF2000 -  
 SMURF2000 -
Hello,

my laptop is a Huawei Matebook D 15 running WINDOWS 10.
I am asking for help with a "wireless connection issue"; indeed, the WIFI and Bluetooth drivers have disappeared from the device manager.
Even after reinstalling them from the official Huawei website, as well as through the PC manager, the problem persists.
Resetting the network does not work either.
Yes, my network card is operational.

Thank you for your response.

9 réponses

billmaxime Posted messages 50510 Registration date   Status Contributeur Last intervention   6 145
 
hi

the WIFI and Bluetooth drivers have disappeared from the device manager.

run a restore point to a date before your issue --> click here

@+

--
the radiation level is higher at the employment office than at Chernobyl
1
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Hello,

If the problem is recent, perform a system restore and choose a date prior to the issue.

Windows + R
Type --> rstrui.exe and OK.

--
Human beings are at their best when things are at their worst.
1
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Try this driver --> PCManager
Unzip it
Run the file --> PCManager_Setup_11.1.1.97(C001D002).exe

--
Human beings are at their best when things are at their worst
1
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Run an sfc:
Press Windows Key + X
Select --> Windows PowerShell (admin) or Command Prompt (admin)
Type --> sfc /scannow and hit enter

A system file check will be performed.

--
Human beings are at their best when things are at their worst.
1
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Make a repair of Windows 10
Look at this --> Repair Windows 10 without data loss

--
Human beings are at their best when things are at their worst
1
SMURF2000
 
Unfortunately, I have no restore points. This happened 2 hours ago now.
0
SMURF2000
 
Yes, I already have PC Manager. In the "troubleshooting" section, the software finds issues: missing Bluetooth driver and Wi-Fi driver; but it fails to repair them.
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SMURF2000
 
The output of the command: "The Windows Resource Protection program found no integrity violations."
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SMURF2000
 
Thank you for your help.
I only see one solution, which is to reset my PC.
It's still weird that the Wi-Fi and Bluetooth disconnect at the same time...
0