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The Bluetooth driver and the Wi-Fi driver are not responding.

SMURF2000 -  
 SMURF2000 -
Hello,

my laptop is a Huawei Matebook D 15 running WINDOWS 10.
I am asking for help with a "wireless connection issue"; indeed, the WIFI and Bluetooth drivers have disappeared from the device manager.
Even after reinstalling them from the official Huawei website, as well as through the PC manager, the problem persists.
Resetting the network does not work either.
Yes, my network card is operational.

Thank you for your response.

9 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    the WIFI and Bluetooth drivers have disappeared from the device manager.

    run a restore point to a date before your issue --> click here

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    1
  2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    If the problem is recent, perform a system restore and choose a date prior to the issue.

    Windows + R
    Type --> rstrui.exe and OK.

    --
    Human beings are at their best when things are at their worst.
    1
  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Try this driver --> PCManager
    Unzip it
    Run the file --> PCManager_Setup_11.1.1.97(C001D002).exe

    --
    Human beings are at their best when things are at their worst
    1
  4. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Run an sfc:
    Press Windows Key + X
    Select --> Windows PowerShell (admin) or Command Prompt (admin)
    Type --> sfc /scannow and hit enter

    A system file check will be performed.

    --
    Human beings are at their best when things are at their worst.
    1
  6. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Make a repair of Windows 10
    Look at this --> Repair Windows 10 without data loss

    --
    Human beings are at their best when things are at their worst
    1
  7. SMURF2000
     
    Unfortunately, I have no restore points. This happened 2 hours ago now.
    0
  8. SMURF2000
     
    Yes, I already have PC Manager. In the "troubleshooting" section, the software finds issues: missing Bluetooth driver and Wi-Fi driver; but it fails to repair them.
    0
  9. SMURF2000
     
    The output of the command: "The Windows Resource Protection program found no integrity violations."
    0
  10. SMURF2000
     
    Thank you for your help.
    I only see one solution, which is to reset my PC.
    It's still weird that the Wi-Fi and Bluetooth disconnect at the same time...
    0