Sending a scan to a recipient
Margot1949
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Hello,
New to this forum, I'm here to ask for help. I'm not an IT pro.
I installed an HP printer on my computer a few days ago. I'm having a problem with the scanner: I can't send the scan directly to a recipient. I'm getting the following message:
The HPScan application does not detect any email software installed on the computer. Please ensure that your application is correctly installed and configured. Note that internet email accounts are not supported.
However, this function worked for a few days with this new printer, and prior to that, I had the same type of printer and everything worked fine!
I contacted HP support, and they assured me that I need to have Outlook email.
I would like to hear your opinion on this matter.
Thank you for responding to my message.
Best regards
New to this forum, I'm here to ask for help. I'm not an IT pro.
I installed an HP printer on my computer a few days ago. I'm having a problem with the scanner: I can't send the scan directly to a recipient. I'm getting the following message:
The HPScan application does not detect any email software installed on the computer. Please ensure that your application is correctly installed and configured. Note that internet email accounts are not supported.
However, this function worked for a few days with this new printer, and prior to that, I had the same type of printer and everything worked fine!
I contacted HP support, and they assured me that I need to have Outlook email.
I would like to hear your opinion on this matter.
Thank you for responding to my message.
Best regards
6 answers
Hello,
It seems that your request is not in the right forum since you are editing under the Thunderbird messaging title.
What system do you have?
Generally, you need to save your document and open your default messaging software, write the email, and then insert the attachment to be sent.
Do not use an HP option that claims you can attach it directly in one of your emails.
--
Signature: I don't use it anymore. I annoy too many people who are not used to using it. :'(
It seems that your request is not in the right forum since you are editing under the Thunderbird messaging title.
What system do you have?
Generally, you need to save your document and open your default messaging software, write the email, and then insert the attachment to be sent.
Do not use an HP option that claims you can attach it directly in one of your emails.
--
Signature: I don't use it anymore. I annoy too many people who are not used to using it. :'(
Hello Margo1949,
What the error message says is that no messaging application is installed/configured on this computer.
Don't confuse a messaging application with an online email account from an internet service provider.
A messaging application is a program such as Outlook or Thunderbird installed on the computer and set in the system as the default messaging application. I recommend the free Thunderbird rather than the paid Outlook.
This would also allow using the "send to / recipient" function in Windows when right-clicking on a document (scanned or otherwise) in Windows Explorer. If a messaging software is installed, the system will automatically prompt it to prepare an email with the document in question attached.
But, I repeat, install messaging software before trying to use that for it to work.
What the error message says is that no messaging application is installed/configured on this computer.
Don't confuse a messaging application with an online email account from an internet service provider.
A messaging application is a program such as Outlook or Thunderbird installed on the computer and set in the system as the default messaging application. I recommend the free Thunderbird rather than the paid Outlook.
This would also allow using the "send to / recipient" function in Windows when right-clicking on a document (scanned or otherwise) in Windows Explorer. If a messaging software is installed, the system will automatically prompt it to prepare an email with the document in question attached.
But, I repeat, install messaging software before trying to use that for it to work.
Thank you very much for all these explanations.
I have Thunderbird installed on my computer, and it appears as the default email client. However, despite this, I cannot send a scan directly to a recipient; I get the message stated above in my first message.
Previously, with my old HP printer, everything worked fine. This is a bit frustrating because I used this function a lot, as it is very quick and convenient.
Now, I don't know what to do anymore.
I have Thunderbird installed on my computer, and it appears as the default email client. However, despite this, I cannot send a scan directly to a recipient; I get the message stated above in my first message.
Previously, with my old HP printer, everything worked fine. This is a bit frustrating because I used this function a lot, as it is very quick and convenient.
Now, I don't know what to do anymore.
Most people save their scan on the desktop or in a folder and then send this scan via their email (Outlook, Thunderbird, or Live).
You want to send the scan directly from the scanner (which is what I do with a Canon)... for that, you need to access the scanner settings and set Thunderbird as your email client... just like Adobe for PDFs.
You want to send the scan directly from the scanner (which is what I do with a Canon)... for that, you need to access the scanner settings and set Thunderbird as your email client... just like Adobe for PDFs.
At home with a Canon, it can be found in the scanner settings rather than the printer (they are two different software):
you can see that I am using Windows Live Mail for direct scan sending without saving them.
you can see that I am using Windows Live Mail for direct scan sending without saving them.
Hello Margo,
This question is, logically, one to address to the manufacturer of the printer in question, namely HP, or to pose it on a forum for that manufacturer and not on Thunderbird forums like this one or others (I see you are asking it elsewhere as well).
By typing the error message into a search engine, you will find this:
A bit of reading!
https://www.google.com/search?client=firefox-b&q=L%26%2339%3Bapplication+HPScan+ne+d%C3%A9tecte+aucune+messagerie+install%C3%A9e+sur+l%26%2339%3Bordinateur
To answer a question you asked on another forum, yes, it is possible to install Outlook in addition to Thunderbird, but if it's just for that, it doesn't make sense to pay for this product that duplicates Thunderbird!
At my place, with the HP 4520 printer, I scan a document to a PC registered in the printer. It automatically saves in Documents, under the name scanxxx, then I use the Windows function "Right-click / Send to / Recipient" to prepare an email in Thunderbird with this document attached. It's not too complicated.
I don’t see in the functions of a scanner how to indicate a specific recipient other than a PC or another at the time of scanning, and that seems normal to me since the contacts reside in the email software on the PC and not in the scanner.
This question is, logically, one to address to the manufacturer of the printer in question, namely HP, or to pose it on a forum for that manufacturer and not on Thunderbird forums like this one or others (I see you are asking it elsewhere as well).
By typing the error message into a search engine, you will find this:
A bit of reading!
https://www.google.com/search?client=firefox-b&q=L%26%2339%3Bapplication+HPScan+ne+d%C3%A9tecte+aucune+messagerie+install%C3%A9e+sur+l%26%2339%3Bordinateur
To answer a question you asked on another forum, yes, it is possible to install Outlook in addition to Thunderbird, but if it's just for that, it doesn't make sense to pay for this product that duplicates Thunderbird!
At my place, with the HP 4520 printer, I scan a document to a PC registered in the printer. It automatically saves in Documents, under the name scanxxx, then I use the Windows function "Right-click / Send to / Recipient" to prepare an email in Thunderbird with this document attached. It's not too complicated.
I don’t see in the functions of a scanner how to indicate a specific recipient other than a PC or another at the time of scanning, and that seems normal to me since the contacts reside in the email software on the PC and not in the scanner.