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My amazon chat is stuck

km -  
BastienChill Posted messages 5 Registration date   Status Member Last intervention   -

Since yesterday, my Amazon chat is stuck and it gives me an error message: "There was a problem with the chat" and it offers to call me back. Has anyone had this problem and resolved it? Thank you in advance.

2 answers

Answer 1 / 2
HelpiOS Posted messages 15564 Registration date   Status Moderator Last intervention   11 946
 

Hello,

Clear your browser's cookies and cache and try using the chat again. If the problem persists, disable your extensions or switch to private browsing mode. Otherwise, try accessing it with a different browser.
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km
 

The problem lies with my account because when I try on the same search engine on the same PC (and on other devices) but with a different account, it works; there is an issue only with my account...

km

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HelpiOS Posted messages 15564 Registration date   Status Moderator Last intervention   11 946 > km
 

I think your access to the chat has been temporarily restricted for your account. Perhaps you are using the chat too often? I suggest you try again in a few days. In the meantime, you can contact Amazon via email or phone. And if the chat remains blocked, let them know about the issue.

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Answer 2 / 2
BastienChill Posted messages 5 Registration date   Status Member Last intervention   9
 

Have you found a solution since then?

I'm having the same problem right now.
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