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I have no sound with Pinnacle 21

Doctor -  
 Bibi -
Hello,
I have no sound in Pinnacle Studio! There's no problem with the rest of the computer.
I had version 17, I deleted it and installed version 21 but the issue persists!
I think I made a wrong operation by plugging and unplugging my headphones.
Apparently, I have deleted HDAUDIO but I don't know how to get it back, if the issue comes from there... I'm very bothered.

Configuration: Windows / Chrome 71.0.3578.98

3 answers

  1.
    glandu Posted messages 25515 Registration date   Status Contributor Last intervention   4 093
     
    Hello, start by clicking on the speaker icon at the bottom right of your PC, right-click on "Volume Mixer" and you should find the slider dedicated to your software to activate it.

    "Donkeys change their minds, not fools."
    Please remember to mark your message as "resolved" if that's the case.
    1
    1. Doctor
       
      Good evening! The sound came back (and has gone away 4 or 5 times since!)
      Regularly the sound disappears from Pinnacle during editing (and often when I launch a video on VLC next to it, for example).
      The only way I had found to solve the problem was to do system restores, but I can no longer do that (I don't know why either).
      I am now stuck. I can no longer edit and I am very frustrated.
      In the Volume Mixer everything seems normal for Pinnacle! But there is no sound when I move the slider.
      I have sound everywhere else on the computer except in Pinnacle.
      I am desperate! Please help me.
      0
    2. Bibi
       

      Thank you!!!!

      0
  2. glandu Posted messages 25515 Registration date   Status Contributor Last intervention   4 093
     
    hello in configure control panel :

    the link for a message to corel

    https://www.corel.com/fr/support/

    " donkeys change their minds but fools do not"
    please remember to mark your message as "resolved" if that is the case
    1
    1. Doctor
       
      Thank you!
      0
    2. Michelle
       

      Thank you, I reset it and it works

      Thanks, idiot

      1
      1. glandu Posted messages 25515 Registration date   Status Contributor Last intervention   4 093 > Michelle
         

        Welcome as a new member and thank you for the positive feedback

        0
  3. glandu Posted messages 25515 Registration date   Status Contributor Last intervention   4 093
     
    In the control panel, click on "reset"
    the speaker icon on the video track is not crossed out?
    you can also send a message to Pinnacle Corel to ask for help, they respond quickly

    "Donkeys change their minds, but fools don't"
    remember to mark your message as "resolved" if that's the case.
    0
    1. Doctor
       
      I couldn't find how to reset.
      Nothing is crossed out in Pinnacle, I checked everything.
      Alright, thank you for the information regarding Pinnacle Corel.
      0