Unable to print Word documents
Alanares
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Aliboron Martin Posted messages 3655 Registration date Status Contributeur Last intervention -
Aliboron Martin Posted messages 3655 Registration date Status Contributeur Last intervention -
Hello,
My Mac suddenly refuses to print .docx documents while there are no issues with PDFs or Preview...
I tried restarting but it doesn’t make any difference: as soon as I click on "print", the doc crashes and an automatic report message appears (a report of which I have no proof or record of being sent to Microsoft...)
Thank you for your help, knowing that I am not a computer expert and with my 3/4 of a century behind me, I don’t really understand much of the "Geek" language.
Configuration: Macintosh / Firefox 63.0
My Mac suddenly refuses to print .docx documents while there are no issues with PDFs or Preview...
I tried restarting but it doesn’t make any difference: as soon as I click on "print", the doc crashes and an automatic report message appears (a report of which I have no proof or record of being sent to Microsoft...)
Thank you for your help, knowing that I am not a computer expert and with my 3/4 of a century behind me, I don’t really understand much of the "Geek" language.
Configuration: Macintosh / Firefox 63.0
First of all, I’m not sure if I replied in the right place, but just to be safe, I confirm that I answered your questions (Mac OS MOJAVE 10.14 and Word 2008 for Mac V 12.00 / Problem confirmed, same with a blank page, but no problem printing PDF)
Then, and most importantly, I think I may have stumbled upon a MOJAVE-WORD issue! Indeed, in Word itself, there is a "print" command and that... works! I managed to print without any issue! However, using the "print" command in the top bar (of Mojave ??) still doesn’t work; as soon as I click on it, it crashes Word. That's it: I don’t know if this is important (since I’m not familiar with this!) but I hope it will give researchers like you something to chew on. Thanks again and good evening at your place.
Best regards,
Alanares
P.S.: However, if you make the discovery of the century with this... thanks in advance for the info email!
First of all, I don't know if I replied where I should have
??? Probably not. In any case, I haven't seen anything so far (there are no other replies in this thread, am I wrong?)
Alanares :
Mac OS MOJAVE 10.14 and Word 2008 for Mac V 12.00
Office 2008 should be (and has been for a long time) in version 12.3.6. First of all, it is therefore necessary to make updates 12.1.0, then 12.2.0, and finally 12.3.6. Hoping that an eleven-year-old application that hasn't been updated (!) can function normally with the latest version (not yet stabilized, by the way) of macOS is showing a lot of optimism, especially since there were quite a few bugs in version 12.0.0.
Office 2008 was declared obsolete by Microsoft in March 2013. We were far from Mojave at that time... We'll see if, once the updates are done, things improve, but nothing is certain. It is not excluded that it simply may not work.
Alanares :
In Word itself there is a "print" command and there... it works! I managed to print without any problems! However, using the "print" command in the top bar (of Mojave ??) still doesn't work, as soon as I click on it, Word crashes.
This could confirm a compatibility issue (we'll see with the "updated" version). In the meantime, you have at least a workaround that can allow Word 2008 to last a bit longer.
Alanares :
I hope this will give researchers like you something to chew on
;-) That's giving me a lot of credit. Honestly, I'm no longer trying to get Office 2008 to work (not to mention that, beware, beware, I'm still on High Sierra and plan to wait for Mojave's issues to be resolved before I risk it). And I doubt there's many people who are concerned about it. In the meantime, we have passed through Office 2011, Office 2016 to now reach Office 2019...
In the end, if I try to do the three successive updates (12.1, 12.2, and 12.3), am I at risk of... completely messing things up?
In any case, and regardless of the cloud, should I first back up on my external drive (Verbatim?)
Best regards,
Alanares
What I don't understand is why the updates haven't happened, either automatically or upon request?
Because the automate was disabled (at the time it would have been operational, so before March 2013). Now that the 2008 suite has been classified as obsolete, there is no longer any support (and anyway, no more updates).
Alanares :
So if I try to do the 3 successive updates (12.1, 12.2, and 12.3), am I risking... breaking everything?
We can't rule it out. But it's not the most probable outcome. In principle, it should go smoothly, but I don't know if we can take that for granted with Mojave. The initial version of Office 2008 included PowerPC code. I imagine that update 12.1.0 no longer contained any. But that's just a guess.
Alanares :
In any case, and regardless of the cloud, should I first back up to my external drive (Verbatim)?
Of course. It's always a good idea to make backups. On one hand, you should always have Time Machine (or another equivalent system) running to "catch" mistakes, files deleted inadvertently,... And on the other hand, regularly cloning your drives to ensure you can easily recover all your data in case of a major crash.
We become so reliant on our "dematerialized" data that it's easy to imagine the situation we would find ourselves in during a real major issue (flood, fire, burglary,...). One could argue that the importance we place on our data is directly proportional to the care we take in making backups.