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Sound issue

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Mt. -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -
Hi.
After reinstalling the system on my nasco PC (Windows 10 for Windows 10), I no longer have audio devices. There is this message: audio device not installed. Need help please. Thank you.

27 answers

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  1. _Pseudonyme Posted messages 96 Status Member 12
     
    Have you updated your sound card drivers?
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    1. Mt. Posted messages 24 Status Member
       
      Yes but nothing
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  2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Download and install -->> AIDA64 extreme <<--

    For the report, check the example in the tutorial.
    Post the report in your next message.

    --
    Human beings are at their best when things are at their worst.
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    1. Mt. Posted messages 24 Status Member
       
      I can't post the report.
      0
  3. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    (CTRL+A) Select up to DMI
    (CTRL+C) Copy
    (CTRL+V) Paste in your next message.

    --
    Human beings are at their best when things are at their worst.
    0
    1. Mt. Posted messages 24 Status Member
       
      Version AIDA64 v5.97.4600/en
      Test Module 4.3.783-x64
      Website https://www.aida64.com/
      Report Type Report Generator [ TRIAL VERSION ]
      Computer DESKTOP-7RPH7LF
      Generator THRONE
      Operating System Microsoft Windows 10 Home 10.0.14393.0 (Win10 RS1)
      Date 2018-05-06
      Time 18:02


      Summary

      Computer:
      System Type Intel(R) Serial I/O DMA Controller
      Operating System Microsoft Windows 10 Home
      System Service Pack [ TRIAL VERSION ]
      Internet Explorer 11.0.14393.0 (IE 11.0.33)
      Edge 38.14393.0.0
      DirectX DirectX 12.0
      System Name DESKTOP-7RPH7LF
      User Name THRONE
      Connection Domain [ TRIAL VERSION ]
      Date / Time 2018-05-06 / 18:02

      Motherboard:
      Processor Type QuadCore Intel Atom x5-Z8350, 1680 MHz (21 x 80)
      Motherboard Name AMI Corporation Intel Education Tablet
      Motherboard Chipset Intel Cherry Trail
      System Memory [ TRIAL VERSION ]
      BIOS Type AMI (12/21/2016)
      Communication Port Communication Port (COM1)

      Monitor:
      Video Card Intel(R) HD Graphics (1 GB)
      Video Card Intel(R) HD Graphics (1 GB)
      Video Card Intel(R) HD Graphics (1 GB)
      Monitor Intel AVStream Camera
      Monitor LG Philips LP140WH8-TPA1 [14" LCD]

      Storage:
      Storage Controller Secure Digital (SD) Class Storage Controller
      Storage Controller Microsoft Storage Spaces Controller
      Hard Drive SanDisk DF4064 (58 GB)
      Hard Drive TOSHIBA External USB 3.0 USB Device (465 GB, USB)
      Hard Drive Status SMART OK

      Partitions:
      C: (NTFS) [ TRIAL VERSION ]
      F: (NTFS) 465.8 GB (41.1 GB free)
      Total Size [ TRIAL VERSION ]

      Input:
      Keyboard PIH Keyboard Device
      Keyboard PIH Keyboard Device
      Mouse HID Mouse

      Network:
      Primary IP Address [ TRIAL VERSION ]
      Primary MAC Address A2-2C-36-9D-13-E7
      Network Card Microsoft Wi-Fi Direct Virtual Adapter
      Network Card Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter

      Devices:
      Printer Fax
      Printer Foxit Reader PDF Printer
      Printer Microsoft Print to PDF
      Printer Microsoft XPS Document Writer
      Printer Send To OneNote 16
      USB3 Controller Intel Cherry Trail SoC - USB 3.0 xHCI Controller [D-1]
      USB Device USB Mass Storage Device
      USB Device USB Input Device
      USB Device USB Input Device
      USB Device USB Composite Device
      USB Device USB Composite Device
      USB Device USB 2.0 PC Cam
      Battery Microsoft AC Adapter
      Battery Intel(R) Battery Management Device

      DMI:
      BIOS Distributor American Megatrends Inc.
      BIOS Version MHCHT10A.86A.1030.2016.1221.1658
      System Manufacturer Default string
      System Name NT14C
      System Version Default string
      System Serial Number [ TRIAL VERSION ]
      System UUID [ TRIAL VERSION ]
      Motherboard Manufacturer AMI Corporation
      Motherboard Name Intel Education Tablet
      Motherboard Version Default string
      Motherboard Serial Number [ TRIAL VERSION ]
      Chassis Manufacturer Default string
      Chassis Version Default string
      Chassis Serial Number [ TRIAL VERSION ]
      Chassis Identifier [ TRIAL VERSION ]
      Chassis Type Desktop Case
      0
  4. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Try this driver --> Soc Package

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    Human beings are at their best when things are at their worst.
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  6. Mt. Posted messages 24 Status Member
     
    It doesn't work either.
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  7. Aziz93
     
    Are you on a laptop or a desktop?
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    1. Mt. Posted messages 24 Status Member
       
      Laptop.
      0
  8. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Press Windows + R
    Type --> devmgmt.msc and OK.

    If there is an alert regarding audio: (Also check in system devices)
    Provide the hardware ID of the device
    Look at this --> Find a device's hardware ID
    Post the ID in your next message.

    What do you have under sound, video and game controllers?

    Is Windows 10 32 or 64 bits?

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  9. Mt. Posted messages 24 Status Member
     
    Windows 10 64-bit
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  10. Mt. Posted messages 24 Status Member
     
    Here is for the controller.
    0
  11. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Give the device identification numbers of the unknown device and the Intel SST Audio device
    Look at this --> Find a device identification number
    Post the numbers in your next message.

    --
    The human being is at its best when things are at their worst
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  13. Mt. Posted messages 24 Status Member
     
    And here it is
    0
  14. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Download and install --> 7Zip 64 bit

    Download this driver --> Audio
    and place it in your documents.

    Right-click on --> tbook10s_...cab
    Select --> 7Zip
    Choose --> extract to ""tbook10s_...\""

    Go to Device Manager.
    Right-click on the unknown device
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    Have disk
    Browse
    Go to your documents
    Go into the unzipped driver folder --> tbook10s_...
    Select the file --> ES8316AudCodec.inf and OK.
    Restart.

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    1. Mt. Posted messages 24 Status Member
       
      I can't find the actual audio driver.
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    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Click on Audio in blue
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  15. Mt. Posted messages 24 Status Member
     
    Here is what it is.
    0
  16. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Did you follow the procedure correctly?

    Right-click on the unknown device
    Update the driver
    Search for a driver on my computer or Browse my computer ......
    Choose from a list of available drivers...
    Do not select a device, click on --> Provided disk

    Example images:







    --
    Humankind is at its best when things are at their worst.
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  17. Mt. Posted messages 24 Status Member
     
    Yes yes, I’ve been following closely.
    0
  18. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to Windows Update and make all the updates.

    Start
    Settings (Cogwheel)
    Updates & Security
    Windows Update
    Check for updates.

    --
    The human being is at its best when things are at their worst.
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    1. Mt. Posted messages 24 Status Member
       
      Hi. I had connection issues, hence my silence.
      I tried to update Windows but the updates won't install. So I went back to Windows 8.1 and this time the device is installed but there is no sound.
      0
    2. Mt. Posted messages 24 Status Member
       
      But I'm waiting to do the update to see what it's like.
      0
  19. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Control Panel
    Sounds
    In the Playback tab, what do you have as the default device?
    Example image:


    --
    Human beings are at their best when things are at their worst.
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    1. Mt. Posted messages 24 Status Member
       
      Here it is.
      0
  20. Mt. Posted messages 24 Status Member
     
    Here’s what I have regarding the controllers
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  21. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Press Windows + R
    Type --> services.msc and OK

    Check if the Windows audio service is running and set to automatic in the startup type.

    Also check if the sound is not muted.

    Provide the hardware ID number of the unknown device.

    --
    The human being is at its best when things are at their worst.
    0
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