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Unable to log in & access the desktop

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ReGaSmi Posted messages 24 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hi,

Last night I improperly shut down my PC (turned it off with the power button while it was going into sleep mode) and this morning the following problem appeared when I tried to log in:



I'm on WIN10. I've already tried creating other users from the command prompt but it doesn't work. Also, I can't access my desktop so the PC is almost unusable :/

Please help me, it's important! Thank you.

6 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    It's not good.

    Boot into the advanced system recovery options using method 1 on this page: Windows advanced recovery options.
    The idea is to restart on the page where you're asked for the password, with the icon at the bottom right and while holding the shift key.

    If you can't reach the window where Windows asks for passwords, due to a block or crash beforehand...
    Turn off the computer twice during the Windows loading.
    It will enter repair mode which will also give access to the advanced system recovery options.
    (If booting into the advanced recovery options is impossible, you'll need to create a USB drive to boot from, you have a link on the previous page for that).

    From Troubleshooting, you can then attempt:
    • From the settings menu, restart Windows and go into safe mode.


    In safe mode:

    Windows key + R
    Type msconfig
    Services tab
    Click on the manufacturer column to group services by manufacturer.
    Check everything that is Microsoft
    Click OK and restart the computer normally and attempt to log in.

    Hoping that the login works in safe mode.

    3
    1. ReGaSmi Posted messages 24 Status Member
       
      Unable to access my session from safe mode, thank you for your response.
      0
    2. ReGaSmi Posted messages 24 Status Member
       
      I can still access the command prompt in the advanced options; perhaps we can use it to solve the problem?
      0