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I no longer have any drivers.

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Maloud49 Posted messages 19 Status Member -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -
Hello,

I was given a HP Envy dv7 notebook PC!
The person took it to a technician to have it installed with Windows 7 in 2012!
I was given it because it was slow, so I wanted to restore it to factory settings and now there is no recovery manager!
So I reinstalled Windows 7 that I had before and now I have no drivers, so no network card, no Ethernet, no USB, etc.!
I am being told to do updates but I don’t have internet!
Could you please help me?

Thank you.

Configuration: Android / Chrome 65.0.3325.109

12 answers

  1.
    wifi38 Posted messages 153 Registration date   Status Member Last intervention   61
     
    Hello,

    What you are experiencing is normal; since you were unable to use recovery, you cannot have the drivers for the machine.

    However, nothing is lost.

    The HP website is well designed; by correctly entering the model of your PC, and better yet, the serial number, you can download all the drivers from another PC, burn them onto a CD, and then install them from that CD. Do not attempt to do this from a USB stick, as it is very likely that it will not be recognized.

    To provide a useful link:
    https://support.hp.com/fr-fr/drivers#Z7_M0I02JG0KGVO00AUBO4GT60080

    Good luck to you,

    Best regards
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    1. Maloud49 Posted messages 19 Status Member
       
      First of all, thank you wifi38 for your quick response! However, on the HP site, it asks me for the version of Windows and there is only version 8 while I am on Windows 7, is there any consequence?
      Another question: could I recover the recovery manager since I have nothing (CD-ROM, internet, etc.)? Thank you
      0
    2. wifi38 Posted messages 153 Registration date   Status Member Last intervention   61
       
      It would have been better to have W7, but if you only have W8, you can download the drivers. Just be careful to choose the correct version, 32 or 64 Bits. As for the recovery manager, it is typically reserved for one OS and one type of PC. So sorry, but no.
      Best regards
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    3. Maloud49 Posted messages 19 Status Member
       
      So here it is, when I go to the HP website to reinstall the drivers, it asks me for the version of Windows! I only have Windows 8 (64 bits) as an option, while I have Windows 7 (32 bits)! What should I do?

      Thank you
      0
    4. jeanbern Posted messages 13740 Registration date   Status Contributor Last intervention   5 136
       
      Hi,

      However, Kaneagle did give you the link for the Drivers and in the 32-bit version it is indeed present
      I confirm
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    5. Maloud49 Posted messages 19 Status Member
       
      My computer is an HP Envy dv7 7280sf notebook PC
      Serial number: 2CE23614S2
      Windows 7 version (32-bit)
      0
  2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    If the model is a dv7-1245dx:
    Look -->> HERE <<--

    --
    Human beings are at their best when things are at their worst.
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    1. Maloud49 Posted messages 19 Status Member
       
      Hello kaneagle, do you think that even if it's not the same model as the 1245dx I can still install the drivers?
      0
  3. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Look --> here
    Try the 64-bit Windows 8 drivers, sometimes the drivers are compatible with both versions, either 32 and 64 bits.

    --
    The human being is at its best when things are at their worst.
    0
  4. Maloud49 Posted messages 19 Status Member
     
    So I tried to install the drivers on Windows 8 (64 bits), but it doesn't work!
    If anyone has a solution to my problem, I’m all ears!

    My computer is an HP Envy dv7 7280sf notebook PC
    Serial number: 2CE23614S2
    Windows version 7 (32 bits)

    Please help me, I’m desperate

    Thank you
    0
  6. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Go to Start
    In the Search bar
    Type --> devmgmt.msc and hit OK.

    Provide the hardware IDs of the problematic devices
    Look at this --> Finding a device's identification number
    Post the IDs in your next message.

    --
    The human being is at its best when things are at their worst.
    0
    1. Maloud49 Posted messages 19 Status Member
       
      I’ll tell you that tonight kaneagle.
      0
  7. Maloud49 Posted messages 19 Status Member
     
    Hello everyone, well I tried to install the drivers on my HP!
    Now my PC is stuck at the Windows startup, there must be some drivers blocking it, so I tried safe mode, it won't start and I can't restore to an earlier date. I tried booting with the Windows 7 installation CD and repairing the computer, that doesn't work either, so I reinstalled Windows 7 but it still gets stuck at the Windows startup! I don't know what I did but now it's really stuck! Can someone please help me?
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  8. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Where does this version of Windows come from?
    An unofficial, modified version, etc...?

    --
    Human beings are at their best when things are at their worst.
    0
    1. Maloud49 Posted messages 19 Status Member
       
      No, it's a Windows 7 Home Premium software from 2012! I think the software is fine! It's more the computer that's acting up! I can't even do a factory reset, I no longer have the recovery!
      0
  9. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Look at this --> How to install Windows 7

    --
    Human beings are at their best when things are at their worst.
    0
  10. Maloud49 Posted messages 19 Status Member
     
    Hello kaneagle, it's good, I've unlocked my PC. Here are the hardware IDs that have issues, there are many:
    Bluetooth controller
    -PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00

    SM Bus controller
    -PCI\VEN_8086&DEV_1E22&SUBSYS_1818103C&REV_04

    USB Bus controller
    PCI\VEN_8086&DEV_1E31&SUBSYS_1818103C&REV_04

    Network controller
    PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00

    Ethernet controller
    PCI\VEN_10EC&DEV_8168&SUBSYS_1818103C&REV_07

    Simplified communication PIC controller
    PCI\VEN_8086&DEV_1E3A&SUBSYS_1818103C&REV_04

    Unknown device
    USB\VID_138A&PID_0018&REV_0078

    Unknown device
    ACPI\HPQ0004

    PIC device
    PCI\VEN_10EC&DEV_5229&SUBSYS_1818103C&REV_01

    Standard VGA graphics card
    PCI\VEN_10DE&DEV_0DE9&SUBSYS_181D103C&REV_A1

    There you go, I need at least internet to install the others.
    Thank you for your help.
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  11. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Try this one --> Ethernet

    For the others, look here --> HERE
    Try the ones for Windows 8, it might work.

    --
    The human being is at its best when things are at their worst.
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    1. Maloud49 Posted messages 19 Status Member
       
      I successfully installed the driver, but it says that the drivers for this device are not installed!
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    2. Maloud49 Posted messages 19 Status Member
       
      When I reinstall the driver, it says the Realtek network controller was not found. If deep sleep mode is enabled, please plug the cable.
      0
  12. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Download and install --> 7Zip

    Try this one --> Ethernet
    and place it in your documents.

    Right-click on the driver --> Install_Win7_7116_02082018.zip
    Select --> 7Zip
    Choose --> extract to "Install_Win7_7116_02082018\"

    Go to the device manager.
    Right-click on the ethernet controller
    Update driver
    Browse my computer for driver software
    Choose from a list of available drivers...
    Have disk
    Browse
    Go to the unzipped driver folder --> Install_Win7_7116_02082018
    Folder --> win7
    Folder --> 32
    Select the file --> rt86win7.inf and OK.
    Restart.

    ----------------------------------------------------------------------------------------

    For the network controller --> Wireless
    and place it in your documents.

    Right-click on the driver --> sp59525.exe
    Select --> 7Zip
    Choose --> extract to "sp59525\"

    Go to the device manager.
    Right-click on the network controller
    Update driver
    Browse my computer for driver software
    Choose from a list of available drivers...
    Have disk
    Browse
    Go to the unzipped driver folder --> sp59525
    Folder --> drivers
    Folder --> win7
    Folder --> x86
    Select the file --> netr28.inf and OK.
    Restart.

    ------------------------------------------------------------------------------------

    Try these drivers and install them manually:
    --> Chipset
    --> MEI
    --> Bluetooth
    --> Card Reader
    --> Video
    --> ACPI
    --> Biometric

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    1. Maloud49 Posted messages 19 Status Member
       
      Excuse me, but I download 7zip on another PC and I need to burn it to a CD to be able to put it on the HP, and the same goes for Ethernet and for the NETWORK CONTROLLER?
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Yes.
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    3. Maloud49 Posted messages 19 Status Member
       
      Hi kaneagle! I did everything you told me and it was a success.
      Thank you for everything, you really helped me out this time.
      I appreciate it and see you soon.
      Bye
      0
  13. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    You're welcome.
    Good evening.

    --
    Human beings are at their best when things are at their worst.
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