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Wondershare passport ?

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Waadoo Posted messages 6 Registration date   Status Membre Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   -
Hello,
I have the process "wondershare passport" running in a loop and consuming memory, is it possible to stop this process?

Thank you.

Configuration: Windows / Firefox 58.0

2 réponses

Réponse 1 / 2
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Hello,

Go to the Control Panel
then Programs and Features.
Search for and uninstall Wondershare

Otherwise, for a manual deletion: how to delete Wondershare

For assisted removal:

Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

Download and run the FRST scan,
Wait for the scan to finish, a message will indicate that the analysis is complete.

Three FRST reports will be generated:
  • FRST.txt
  • Shortcut.txt
  • Additionnal.txt


Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
In return, provide the 3 pjjoint links leading to the reports here in a new response so that we can review them.

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Waadoo Posted messages 6 Registration date   Status Membre Last intervention  
 
Thank you for the response :)

I have already tried uninstalling via Windows or third-party software like Ccleaner.


Here are the links:
https://pjjoint.malekal.com/files.php?id=FRST_20180310_d14j5k11d9l7
https://pjjoint.malekal.com/files.php?id=20180310_l12i14p8y10j9
https://pjjoint.malekal.com/files.php?id=20180310_c815o12q12c8
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Réponse 2 / 2
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
You have programs that were installed when you bought the computer or installed later that are not necessarily useful.
They clutter Windows and can slow it down.
So you can uninstall them.
Go to the Control Panel
then Programs and Features.
Uninstall:

CCleaner


PS: CCleaner is not really useful, even though it is recommended everywhere.
Disable CCleaner's monitoring, unnecessary, as it starts with Windows and slows it down with its constant cleanups; see: https://www.malekal.com/supprimer-ccleaner-demarrage-windows/

Here is the correction to perform with FRST. You can use this explanatory note with screenshots for help.
Restart FRST and then on your keyboard press CTRL + Y.
The notepad will open, copy/paste this. 

CreateRestorePoint:
CloseProcesses:
 (Wondershare) C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe 
 R2 WsAppService; C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe [492768 2017-06-21] (Wondershare) 
C:\Program Files (x86)\Wondershare
Hosts:
EmptyTemp:
RemoveProxy:
Reboot:


Save the content from the file menu then save.

Close the notepad, return to FRST and click the "Fix" button.
A restart may be necessary and automatic.
A text file will appear, copy/paste the content here in a new message.

Restart the computer.

--
Please press any key to continue the disinfection...
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Waadoo Posted messages 6 Registration date   Status Membre Last intervention  
 
Thank you!!!
Wondershare Passport isn't working anymore :) that's okay!

I'm uninstalling CCleaner, but I don't want to uninstall just anything. How can I tell if I'm not uninstalling an important program?

In any case, thank you for resolving my issue!
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Waadoo Posted messages 6 Registration date   Status Membre Last intervention  
 
However (I just realized that when my computer restarted, I didn't have time to paste the contents of the text file) Oops? :/
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711 > Waadoo Posted messages 6 Registration date   Status Membre Last intervention  
 
It's okay =)

Delete the folder C:\FRST
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Waadoo Posted messages 6 Registration date   Status Membre Last intervention  
 
Results of the Farbar Recovery Scan Tool (x64) Version: 10.03.2018
Executed by milha (03-10-2018 12:07:39) Run:1
Executed from C:\Users\milha\Desktop
Profiles loaded: milha (Available profiles: milha)
Boot mode: Normal
==============================================

fixlist content:

CreateRestorePoint:
CloseProcesses:
(Wondershare) C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe
R2 WsAppService; C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe [492768 2017-06-21] (Wondershare)
C:\Program Files (x86)\Wondershare
Hosts:
EmptyTemp:
RemoveProxy:
Reboot:


    The restore point was created successfully.
    Processes closed successfully.
    C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe => No active process found
    "HKLM\System\CurrentControlSet\Services\WsAppService" => removed successfully
    WsAppService => service removed successfully
    C:\Program Files (x86)\Wondershare => moved successfully
    C:\Windows\System32\Drivers\etc\hosts => moved successfully
    Hosts restored successfully.

    ========= RemoveProxy: =========

    "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
    "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
    "HKU\S-1-5-21-3913569481-2140816359-1935816387-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
    "HKU\S-1-5-21-3913569481-2140816359-1935816387-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully


    ========= End of RemoveProxy: =========


    =========== EmptyTemp: ==========

    BITS transfer queue => 7364608 B
    DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 19346093 B
    Java, Flash, Steam htmlcache => 268202886 B
    Windows/system/drivers => 2510538 B
    Edge => 2652337 B
    Chrome => 174287 B
    Firefox => 385526840 B
    Opera => 0 B

    Temp, IE cache, history, cookies, recent:
    Default => 0 B
    Users => 0 B
    ProgramData => 0 B
    Public => 0 B
    systemprofile => 0 B
    systemprofile32 => 0 B
    LocalService => 0 B
    NetworkService => 151642 B
    milha => 220903992 B

    RecycleBin => 98 B
    EmptyTemp: => 864.8 MB of temporary data deleted.

    ================================


    The system had to restart.

    End of Fixlog 12:08:14

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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
niche =)

Delete the folder C:\FRST
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