Wondershare passport ?

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Waadoo Posted messages 6 Registration date   Status Member Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
I have the process "wondershare passport" running in a loop and consuming memory, is it possible to stop this process?

Thank you.

Configuration: Windows / Firefox 58.0

2 answers

  1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    Hello,

    Go to the Control Panel
    then Programs and Features.
    Search for and uninstall Wondershare

    Otherwise, for a manual deletion: how to delete Wondershare

    For assisted removal:

    Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additionnal.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
    In return, provide the 3 pjjoint links leading to the reports here in a new response so that we can review them.

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  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    You have programs that were installed when you bought the computer or installed later that are not necessarily useful.
    They clutter Windows and can slow it down.
    So you can uninstall them.
    Go to the Control Panel
    then Programs and Features.
    Uninstall:

    CCleaner


    PS: CCleaner is not really useful, even though it is recommended everywhere.
    Disable CCleaner's monitoring, unnecessary, as it starts with Windows and slows it down with its constant cleanups; see: https://www.malekal.com/supprimer-ccleaner-demarrage-windows/

    Here is the correction to perform with FRST. You can use this explanatory note with screenshots for help.
    Restart FRST and then on your keyboard press CTRL + Y.
    The notepad will open, copy/paste this.

    CreateRestorePoint:
    CloseProcesses:
    (Wondershare) C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe
    R2 WsAppService; C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe [492768 2017-06-21] (Wondershare)
    C:\Program Files (x86)\Wondershare
    Hosts:
    EmptyTemp:
    RemoveProxy:
    Reboot:


    Save the content from the file menu then save.

    Close the notepad, return to FRST and click the "Fix" button.
    A restart may be necessary and automatic.
    A text file will appear, copy/paste the content here in a new message.

    Restart the computer.

    --
    Please press any key to continue the disinfection...
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    1. Waadoo Posted messages 6 Registration date   Status Member Last intervention  
       
      Thank you!!!
      Wondershare Passport isn't working anymore :) that's okay!

      I'm uninstalling CCleaner, but I don't want to uninstall just anything. How can I tell if I'm not uninstalling an important program?

      In any case, thank you for resolving my issue!
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    2. Waadoo Posted messages 6 Registration date   Status Member Last intervention  
       
      However (I just realized that when my computer restarted, I didn't have time to paste the contents of the text file) Oops? :/
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    3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > Waadoo Posted messages 6 Registration date   Status Member Last intervention  
       
      It's okay =)

      Delete the folder C:\FRST
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    4. Waadoo Posted messages 6 Registration date   Status Member Last intervention  
       
      Results of the Farbar Recovery Scan Tool (x64) Version: 10.03.2018
      Executed by milha (03-10-2018 12:07:39) Run:1
      Executed from C:\Users\milha\Desktop
      Profiles loaded: milha (Available profiles: milha)
      Boot mode: Normal
      ==============================================

      fixlist content:

    5. CreateRestorePoint:
      CloseProcesses:
      (Wondershare) C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe
      R2 WsAppService; C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe [492768 2017-06-21] (Wondershare)
      C:\Program Files (x86)\Wondershare
      Hosts:
      EmptyTemp:
      RemoveProxy:
      Reboot:


        The restore point was created successfully.
        Processes closed successfully.
        C:\Program Files (x86)\Wondershare\WAF\2.4.3.227\WsAppService.exe => No active process found
        "HKLM\System\CurrentControlSet\Services\WsAppService" => removed successfully
        WsAppService => service removed successfully
        C:\Program Files (x86)\Wondershare => moved successfully
        C:\Windows\System32\Drivers\etc\hosts => moved successfully
        Hosts restored successfully.

        ========= RemoveProxy: =========

        "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
        "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
        "HKU\S-1-5-21-3913569481-2140816359-1935816387-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
        "HKU\S-1-5-21-3913569481-2140816359-1935816387-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully


        ========= End of RemoveProxy: =========


        =========== EmptyTemp: ==========

        BITS transfer queue => 7364608 B
        DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 19346093 B
        Java, Flash, Steam htmlcache => 268202886 B
        Windows/system/drivers => 2510538 B
        Edge => 2652337 B
        Chrome => 174287 B
        Firefox => 385526840 B
        Opera => 0 B

        Temp, IE cache, history, cookies, recent:
        Default => 0 B
        Users => 0 B
        ProgramData => 0 B
        Public => 0 B
        systemprofile => 0 B
        systemprofile32 => 0 B
        LocalService => 0 B
        NetworkService => 151642 B
        milha => 220903992 B

        RecycleBin => 98 B
        EmptyTemp: => 864.8 MB of temporary data deleted.

        ================================


        The system had to restart.

        End of Fixlog 12:08:14

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  • Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    niche =)

    Delete the folder C:\FRST
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