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PIXMA TS 8050, error code: 1851

EliEla -  
jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   -
Hello,

Today, just wanting to ensure the complete printing of a document, I added paper to the lower tray of my printer.

Since then, I can no longer print anything, the error message being as follows: "Support code 1851: the paper output tray is set to print to disk. Open the bottom and select 'ok' "...

But I never requested to print to disk, I didn't change any settings, I really don't understand.. If someone could help me, thank you in advance :)

Configuration: Android / Chrome 64.0.3282.137

3 answers

  1.
    jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
     
    Hello;

    I suggest you check out >> This link
    and This one
    Source
    Edit >> Isn't it possible that this is the printer's fault?? >> See this link

    See you for your upcoming comments but if none >> Resolved

    Best regards 
    Aging well: It's preferring the time that remains to the time that passes
    1
    1. EliEla
       
      Yes, I think so, I bought it in November 2017.
      0
    2. jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
       
      This means she is not even 3 months old!
      If purchased in a store, I personally would return to that store with the packaging, invoice, etc.... because Canon's customer service might drag their feet...
      Emphasize that you know other users who had the same issue and that this printer was taken back from them... (this is what happened on the link above, which seems to prove that the problem is known... in my opinion >> See this link
      Talk to you later
      Best regards
      0