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CANON MAXIFY MB2040 - SUPPORT CODE 5500 - ERROR

Raybern Posted messages 1 Status Member -  
Jann31 Posted messages 717 Registration date   Status Member Last intervention   -
Hello. I changed the black ink of my CANON MAXIFY MB2040 printer. The following appeared on the printer's screen during the reset: SUPPORT CODE 5500 - PRINTER ERROR. I was instructed: 1- cancel any print jobs. 2- turn off the device and then turn it back on. 3- If the error persists, contact customer service.
Before contacting customer service, is there another troubleshooting solution?
Thank you for your response.

1 answer

  1.
    Jann31 Posted messages 717 Registration date   Status Member Last intervention   446
     
    Hello,

    The error 5500 indicates that the ink cartridge has not been recognized. Try reinstalling it; if the problem persists, install a new cartridge.
    -1