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HDMI port issues on SAMSUNG LED TV

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chalecot2 Posted messages 16 Registration date   Status Member Last intervention   -  
 Taha -
Hello,
I have a Samsung LED TV UE50H5000 (purchased new in 2014) connected to an "Orange" box.
The HDMI ports 1 and 2 no longer work. The only way I can watch TV is through the SCART connector.
I've tried everything, including changing the box, but nothing works.
Is there a procedure to troubleshoot this?
Can these HDMI inputs be repaired? What would be the approximate cost?
Thank you in advance for your help.
chalecot2

Configuration: Windows / Firefox 58.0

2 answers

  1.
    Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 204
     
    Hello,
    First of all, try to do a "reset" or "factory reset" (see menu) but you will have to redo all the installation and settings.

    --
    I call a spade a spade *
         *in French in the text
    45
    1. chalecot2 Posted messages 16 Registration date   Status Member Last intervention  
       
      Thank you very much for your quick and efficient response.
      It works again.
      Fortunately, we are dealing with specialists like you who are generous with their knowledge, as the technical support for televisions is nonexistent and the sellers know nothing about it.
      Thank you again.
      chalecot2
      -1
    2. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 204
       
      You're welcome...;)
      0
    3. Taha
       
      I have the same problem. I do a factory reset and still have the same issue. I try to turn EDID ON but it always goes back to OFF.
      I need your help.
      0