MP Navigator EX 2.0 won't open anymore.
Solved
Gilles
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Anonymous user -
Anonymous user -
Hello,
MP Navigator EX 2.0 does not open anymore when Solution Menu is open (the CANON PIXMA MP980 Series printer icon is connected to my I-Mac). When I click on "scan" at the top left, a dialog box appears with: "MP Navigator quit unexpectedly." If I click "restart," nothing happens; if I click "ignore," the dialog box disappears and nothing happens; if I click "report," a whole series of technical phrases appear that I don't understand... No modifications have been made either on the computer or the printer since the last time I scanned a document about ten days ago. All other functions of the printer work normally.
Is there anyone who could provide an explanation and/or a solution to resolve this issue? Maybe reloading the printer driver?
Thank you for your help.
Gilles
Configuration: Macintosh / Safari 11.0.2
MP Navigator EX 2.0 does not open anymore when Solution Menu is open (the CANON PIXMA MP980 Series printer icon is connected to my I-Mac). When I click on "scan" at the top left, a dialog box appears with: "MP Navigator quit unexpectedly." If I click "restart," nothing happens; if I click "ignore," the dialog box disappears and nothing happens; if I click "report," a whole series of technical phrases appear that I don't understand... No modifications have been made either on the computer or the printer since the last time I scanned a document about ten days ago. All other functions of the printer work normally.
Is there anyone who could provide an explanation and/or a solution to resolve this issue? Maybe reloading the printer driver?
Thank you for your help.
Gilles
Configuration: Macintosh / Safari 11.0.2
1 answer
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Good evening,
you are certainly on High Sierra ??
then check out this discussion:
https://forums.commentcamarche.net/forum/affich-35124927-mp-navigator-et-macos-high-sierra
Best regards.
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Always state your system configuration completely - exact model of computer, exact version of OS.