View original (French)

LaCie Blue Eye Pro V4 software won't open anymore.

Blue -  
 copirate -
Hello,

Could you tell me if you've encountered this problem and if a solution exists, because I can no longer calibrate my screen.
The software for my LaCie Blue Eye Pro V4 probe no longer opens under Mac OSX 10.5.6, and a window tells me: The blue eye pro v4 application has unexpectedly quit. I click RELAUNCH, which I do, then a new window asks if I want to reset and relaunch, which I do, but then I return to the message that the blue eye pro v4 application has unexpectedly quit.
Can someone help me? Thank you.
Configuration: Mac OS X Firefox 3.0.5

19 answers

  1. Copirate
     
    I also have this one: http://www.lacie.com/download/blueeye/blueeye-pro/macintosh/BlueEyePro.PE.1.0.2_Mac.mpkg.zip
    3
  2. QMax
     
    WOW and yet WOW!!!
    With a combination of the file names, we finally arrived at this:

    http://www.lacie.com/download/blueeye/blueeyepro4/BlueEyePro.4.5.1_Install_Windows.zip

    which is version 4.5.1 for Windows!

    Thanks again to all of you for the help.

    Of course, this thread is still among my favorites.

    Max
    2
    1. copirate
       
      The new version of the LaCie software takes into account incompatible video cards and thus makes automatic calibration possible. Phew.
      0
  3. QMax
     
    Merci Copirate :-(
    J'ai essayé de nombreux noms de fichiers en utilisant les liens proposés, mais il y a tellement de combinaisons.... Win... Windows, x32 etc.

    Si quelqu'un peut accéder aux fichiers sur le site de support de LaCie, il serait très apprécié de poster ici le lien direct vers Pro et Pro PE pour Win.

    Max
    1
  4. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
     
    Good evening,

    Try to find the preferences file for this software and throw it in the trash. Its name probably starts with com.lacie and likely ends with .plist. This file should be located in your user folder (little house) > Library > Preferences. Restart the software... Result?

    Best regards.
    0
    1. blue
       
      Thank you for your response, but unfortunately, I can't find the LaCie preferences in the user folder, no com.lacie or any files ending with .plist.
      0
  6. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
     
    Good evening,

    I assume you are talking about this program. The page in question redirects to technical support via access to a previously created account or one to be created. Isn't your version too old for Leo?

    See you later.
    0
  7. Did
     
    Hello,
    I’m a bit late and with bad news on top of that....
    I have exactly the same problem: Mac OS 10.5.6, Blue Eye pro, G5 PPC, LaCie screen and the software crashes when I try to start it.
    After contacting LaCie support, the response is:
    It's Mac OS 10.5.6 that causes issues with screens that manage DDC-CI (LaCie, Nec...) The only solution is to downgrade to 10.5.5 or wait for a future fix from Apple.
    Not cool!
    0
  8. Anok
     
    Same problem with Blue eye pro, quad G5 and 10.5.6
    I installed the software but it crashes after a few seconds. Impossible to calibrate the screen 324.
    LaCie directed me to the latest 4.2.2 but same issue. I sent them a note from a US forum about the problem. They say it’s related to the G5 ???
    I haven't tried it on 10.5.5. I will do that.
    Everything works fine on the MacBook Pro.
    0
  9. skpflz Posted messages 24 Status Member
     
    same problem... clearly, it's really taking the mickey out of everyone

    I'm also waiting for a response from LaCie's technical support

    if we all talk about this problem to technical support, it will eventually make a difference - so let's get moving! Otherwise, we'll be forced to invest in another calibrator... what a drag...
    0
  10. Copirate
     
    Blue eye pro (PE or not) (1.0.2 in PE or 4.2.2 in non-PE) is not compatible with 10.5.6; everything needs to be reinstalled on 10.5.5. (Create a special partition). They have no intention of making an effort and are telling me to wait for a new version of the system....
    0
    1. Did
       
      Dear users of G5, LaCie, BlueEyePro, and 10.5.6, let's not fool ourselves. We represent too few people (the G5) to establish a strong position.
      What I personally know is that aside from the quality of LaCie screens, there is no follow-up effort, and my next screens will be neither LaCie nor Nec.
      As for the shortcomings of Macs regarding this issue, it's just another stone in the garden of those who believe they are increasingly indifferent to professionals. But do we have a choice? Would it be wise to switch to Vista for those who still have hair?
      0
      1. Anok > Did
         
        Hello
        Same issue: G5 Quad, 10.5.6 screen 324 and Blue Eye Pro
        LaCie finally sent me a sort of update 4.5
        so the software works, calibration, etc.
        with probably a few functions missing
        0
      2. Copirate > Anok
         
        Désolé, je ne peux pas aider avec ça.
        0
  11. Copirate
     
    It doesn't work with Intel MacPros either...
    0
    1. Anok
       
      Hi Copirate
      Unfortunately, I can't reopen the ticket sent by LaCie.
      In any case, the temporary app that works on 10.5.6 on G5 is called Blue eye pro v4.5d and is 29.5 MB.
      Can I upload it to an FTP?
      Anok
      0
  12. Copirate
     
    It's simple, you go back to "My account", then "Support ticket" and under the bookmarks on the right, you click on "View all" and there you go. You're lucky because I only have this version: http://www.lacie.com/download/blueeye/blueeye-pro/macintosh/blue_eye_pro_4.2.2.dmg
    0
    1. Anok
       
      Hello Copirate
      Here is the link to the laCie software for now 10.5.7
      http://www.lacie.com/download/blueeye/blueeyepro4/BlueEyePro.4.5.1_Mac.mpkg.zip

      Previously, I had created a partition on the hard drive and installed 10.5.5 on my Quad, and now Blue Eye pro 4.2.2 works, but when transferring the ICC profile, we do not benefit from the hardware calibration...
      Best regards
      Anok
      0
  13. Copirate
     
    I also created a partition 10.5.5, but it doesn't work on my Mac Pro from December, so I went through a PowerBook laptop. Otherwise, the hardware calibration is done automatically on the screen, so I just need to transfer the profile and it should normally give the same result as a direct calibration. I think...
    0
    1. QMax
       
      Bonjour à tous,
      quelqu'un a-t-il un lien pour la version Windows de Blue Eye ou PE ?
      Merci beaucoup.
      0
      1. Copirate > QMax
         
        Non, je suis juste avec OS X.
        0
  14. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
     
    Bonjour, messieurs,

    Seriez-vous assez gentils pour utiliser le français dans ce forum ? Si vous avez besoin d'un site en anglais, vous pouvez utiliser celui-ci.

    [Thank you, gentlemen, for using French in this forum. If you need an English site, you can use this one.]

    Kind regards.
    0
  15. QMax
     
    I'm sorry, but this is the only forum where I found useful information about where to download the Blue Eye Pro software
    Unfortunately, I don't speak French.
    If possible, I would like to reiterate my request: does anyone have the link to download the PRO version and Windows PE?

    Thank you again to all.
    0
  16. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
     
    You're welcome ;-) but... there's a second small problem: this forum is about Mac OS and skills for Windows are rarer. The specialized forum is here.

    See you later!
    0
  17. QMax
     
    Hello Chris, I understand that this forum is for Mac users, and I own a Mac. I published my request here probably because those who downloaded the Mac updates from the LaCie website can also download for Windows. So, this shouldn't be a support call for Windows, but a request to post the link for the drain. It seemed more logical to go with my request here instead of opening a new thread in another forum.
    Thank you all, especially those who will help me find the software...

    Max

    French translation made by Google... sorry :-)
    0
    1. copirate
       
      Je suis désolé, mais je ne peux pas traiter ou accéder à des liens ou à des fichiers.
      0
  18. QMax
     
    Hello Chris, I understand that this forum is for Mac users, and I have a Mac. I probably posted my request here because those who downloaded the Mac updates from the LaCie website can also download for Windows. So it shouldn't be a support call for Windows, but a request to post the link for the drain. It seemed more logical to go to my request instead of opening a new thread in another forum.
    Thank you all, especially to those who will help me find the software...

    Max

    French translation made by Google... sorry :-)
    0
  19. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
     
    Hello,

    Google seems to be working quite well.... and it's not a big deal ;-)

    See you soon

    PS: Do a "bump" of the thread from time to time...
    0
  20. QMax
     
    WOW copirate, thank you very much!
    I hadn't noticed your message was so short...

    @ Chris
    I use Google to translate from Italian to French, as I am Italian. I can read in French without any problem, but please don't ask me to write...

    Thank you all guys, now I'm just missing the PRO version.

    Max
    0
    1. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
       
      There's no problem :-)
      I know the same thing in the other direction. French and Italian are sister languages.

      Goodbye and nice to meet you.
      0
    2. copirate
       
      This is the pro version; the PE version only adds a test at the end but doesn't add anything to the settings.
      0