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RunDLL, error message on startup

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ellayse -  
Good evening,

I reset my computer and now every time I start it I get the RunDLL error message: "Problem starting C:\Program Files\HP\HPDeskjet 2050 J510 series\bin\HPStatusBL.dll
The specified module could not be found"

I have read several forums trying to understand the problem but without success. I did download ZHPDiag from Nicolas Coolman and ran a scan.

Here is the report: https://www.cjoint.com/c/HAmtUtDzrcY

Thank you in advance

Configuration: Windows 10 / Chrome 63.0.3239.132

5 answers

  1.  Malekal_morte- Moderator
    Hi,

    Remove ZHPDiag, we won't be using it.

    Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additional.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
    In return, provide the 3 pjjoint links leading to the reports here in a new response so that we can review them.

    --
    Please press a key to continue the disinfection...
    0
    2. Malekal_morte- Moderator
      Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.
      Restart FRST and then press CTRL + Y on your keyboard.
      The notepad will open, copy/paste this. 

      CreateRestorePoint:
      CloseProcesses:
      Startup: C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HP Ink Monitoring Alerts - HP Deskjet 2050 J510 series Class Driver.lnk [2017-12-05] 
       ShortcutTarget: HP Ink Monitoring Alerts - HP Deskjet 2050 J510 series Class Driver.lnk -> C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll (File not found) 
       2018-01-12 23:19 - 2018-01-12 23:19 - 000000000 ____D C:\Users\Elise\AppData\Local\ZHP 
       2018-01-12 23:13 - 2018-01-12 23:21 - 000000000 ____D C:\Users\Elise\AppData\Roaming\ZHP 
       2018-01-12 23:13 - 2018-01-12 23:17 - 000363510 _____ C:\Users\Elise\ZHPDiag3.exe 
      EmptyTemp:
      RemoveProxy:
      Reboot:


      Save the content using the file menu then save.

      Close the notepad, return to FRST and click the "Fix" button.
      A restart may be necessary and automatic.
      A text file will appear, copy/paste the content here in a new message.

      Restart the computer.

      --
      Please press any key to continue the disinfection...
      0
      1. ellayse Author 


        Results of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
        Executed by Elise (13-01-2018 00:46:49) Run:1
        Executed from C:\Users\Elise\Desktop
        Loaded profiles: Elise (Available profiles: Elise)
        Boot mode: Normal
        ==============================================

        fixlist content:
                                                                                • ==== End of Fixlog 00:46:49 ====
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        1. Malekal_morte- Moderator
          not good,
          try it like this:

          Place the FRST program on the desktop
          open Notepad
          paste the script given above
          save the file on the desktop as fixlist.txt
          Restart FRST then Fix.
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        2. ellayse Author
          That's exactly what I did, but wait, I'll do it again. Maybe I overlooked something.
          0
      3. ellayse Author
        Here, I have re-done the correction and this time I think it worked
        The RunDLL error message did not appear when the computer restarted
        Thank you very much! 

        Results of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
        Executed by Elise (13-01-2018 01:27:55) Run:2
        Executed from C:\Users\Elise\Desktop
        Profiles loaded: Elise (Available profiles: Elise)
        Boot Mode: Normal
        ==============================================

        fixlist content:

        CreateRestorePoint:
        CloseProcesses:
        Startup: C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk [2017-12-05] 
        ShortcutTarget: Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk -> C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll (File not found) 
        2018-01-12 23:19 - 2018-01-12 23:19 - 000000000 ____D C:\Users\Elise\AppData\Local\ZHP 
        2018-01-12 23:13 - 2018-01-12 23:21 - 000000000 ____D C:\Users\Elise\AppData\Roaming\ZHP 
        2018-01-12 23:13 - 2018-01-12 23:17 - 000363510 _____ C:\Users\Elise\ZHPDiag3.exe 
        EmptyTemp:
        RemoveProxy:
        Reboot:

        Error: (0) Could not create a restore point.
        Process successfully closed.
        C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk => moved successfully
        "C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll" => not found
        C:\Users\Elise\AppData\Local\ZHP => moved successfully
        C:\Users\Elise\AppData\Roaming\ZHP => moved successfully
        C:\Users\Elise\ZHPDiag3.exe => moved successfully

        ========= RemoveProxy: =========

        "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
        "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
        "HKU\S-1-5-21-1313812003-3778922755-4248004676-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
        "HKU\S-1-5-21-1313812003-3778922755-4248004676-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully

        ========= End of RemoveProxy: =========

        =========== EmptyTemp: ==========

        BITS transfer queue => 6053888 B
        DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 19419787 B
        Java, Flash, Steam htmlcache => 0 B
        Windows/system/drivers => 68536585 B
        Edge => 30621391 B
        Chrome => 113933879 B
        Firefox => 0 B
        Opera => 0 B

        Temp, IE cache, history, cookies, recent:
        Default => 6200 B
        Users => 0 B
        ProgramData => 0 B
        Public => 0 B
        systemprofile => 0 B
        systemprofile32 => 0 B
        LocalService => 4348 B
        NetworkService => 25856 B
        Elise => 61945841 B

        RecycleBin => 3064861 B
        EmptyTemp: => 289.5 MB of temporary data deleted.

        ================================

        The system had to restart.

        ==== End of Fixlog 01:28:36 ====
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        1. Malekal_morte- Moderator
          Great =)

          Have a nice weekend =)
          0
        2. ellayse Author
          Thank you so much for your help

          Have a great weekend :)
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