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RunDLL, error message on startup

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ellayse Posted messages 6 Registration date   Status Member Last intervention   -  
ellayse Posted messages 6 Registration date   Status Member Last intervention   -
Good evening,

I reset my computer and now every time I start it I get the RunDLL error message: "Problem starting C:\Program Files\HP\HPDeskjet 2050 J510 series\bin\HPStatusBL.dll
The specified module could not be found"

I have read several forums trying to understand the problem but without success. I did download ZHPDiag from Nicolas Coolman and ran a scan.

Here is the report: https://www.cjoint.com/c/HAmtUtDzrcY

Thank you in advance

Configuration: Windows 10 / Chrome 63.0.3239.132

5 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    Remove ZHPDiag, we won't be using it.

    Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additional.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
    In return, provide the 3 pjjoint links leading to the reports here in a new response so that we can review them.

    --
    Please press a key to continue the disinfection...
    0
  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.
    Restart FRST and then press CTRL + Y on your keyboard.
    The notepad will open, copy/paste this. 

    CreateRestorePoint:
    CloseProcesses:
    Startup: C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HP Ink Monitoring Alerts - HP Deskjet 2050 J510 series Class Driver.lnk [2017-12-05] 
     ShortcutTarget: HP Ink Monitoring Alerts - HP Deskjet 2050 J510 series Class Driver.lnk -> C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll (File not found) 
     2018-01-12 23:19 - 2018-01-12 23:19 - 000000000 ____D C:\Users\Elise\AppData\Local\ZHP 
     2018-01-12 23:13 - 2018-01-12 23:21 - 000000000 ____D C:\Users\Elise\AppData\Roaming\ZHP 
     2018-01-12 23:13 - 2018-01-12 23:17 - 000363510 _____ C:\Users\Elise\ZHPDiag3.exe 
    EmptyTemp:
    RemoveProxy:
    Reboot:


    Save the content using the file menu then save.

    Close the notepad, return to FRST and click the "Fix" button.
    A restart may be necessary and automatic.
    A text file will appear, copy/paste the content here in a new message.

    Restart the computer.

    --
    Please press any key to continue the disinfection...
    0
  4. ellayse Posted messages 6 Registration date   Status Member Last intervention  
     


    Results of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
    Executed by Elise (13-01-2018 00:46:49) Run:1
    Executed from C:\Users\Elise\Desktop
    Loaded profiles: Elise (Available profiles: Elise)
    Boot mode: Normal
    ==============================================

    fixlist content:
                                                                            • ==== End of Fixlog 00:46:49 ====
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      not good,
      try it like this:

      Place the FRST program on the desktop
      open Notepad
      paste the script given above
      save the file on the desktop as fixlist.txt
      Restart FRST then Fix.
      0
    2. ellayse Posted messages 6 Registration date   Status Member Last intervention  
       
      That's exactly what I did, but wait, I'll do it again. Maybe I overlooked something.
      0
  6. ellayse Posted messages 6 Registration date   Status Member Last intervention  
     
    Here, I have re-done the correction and this time I think it worked
    The RunDLL error message did not appear when the computer restarted
    Thank you very much! 

    Results of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
    Executed by Elise (13-01-2018 01:27:55) Run:2
    Executed from C:\Users\Elise\Desktop
    Profiles loaded: Elise (Available profiles: Elise)
    Boot Mode: Normal
    ==============================================

    fixlist content:

    CreateRestorePoint:
    CloseProcesses:
    Startup: C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk [2017-12-05] 
    ShortcutTarget: Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk -> C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll (File not found) 
    2018-01-12 23:19 - 2018-01-12 23:19 - 000000000 ____D C:\Users\Elise\AppData\Local\ZHP 
    2018-01-12 23:13 - 2018-01-12 23:21 - 000000000 ____D C:\Users\Elise\AppData\Roaming\ZHP 
    2018-01-12 23:13 - 2018-01-12 23:17 - 000363510 _____ C:\Users\Elise\ZHPDiag3.exe 
    EmptyTemp:
    RemoveProxy:
    Reboot:

    Error: (0) Could not create a restore point.
    Process successfully closed.
    C:\Users\Elise\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Ink monitoring alerts - HP Deskjet 2050 J510 series Class Driver.lnk => moved successfully
    "C:\Program Files\HP\HP Deskjet 2050 J510 series\bin\HPStatusBL.dll" => not found
    C:\Users\Elise\AppData\Local\ZHP => moved successfully
    C:\Users\Elise\AppData\Roaming\ZHP => moved successfully
    C:\Users\Elise\ZHPDiag3.exe => moved successfully

    ========= RemoveProxy: =========

    "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
    "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
    "HKU\S-1-5-21-1313812003-3778922755-4248004676-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
    "HKU\S-1-5-21-1313812003-3778922755-4248004676-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully

    ========= End of RemoveProxy: =========

    =========== EmptyTemp: ==========

    BITS transfer queue => 6053888 B
    DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 19419787 B
    Java, Flash, Steam htmlcache => 0 B
    Windows/system/drivers => 68536585 B
    Edge => 30621391 B
    Chrome => 113933879 B
    Firefox => 0 B
    Opera => 0 B

    Temp, IE cache, history, cookies, recent:
    Default => 6200 B
    Users => 0 B
    ProgramData => 0 B
    Public => 0 B
    systemprofile => 0 B
    systemprofile32 => 0 B
    LocalService => 4348 B
    NetworkService => 25856 B
    Elise => 61945841 B

    RecycleBin => 3064861 B
    EmptyTemp: => 289.5 MB of temporary data deleted.

    ================================

    The system had to restart.

    ==== End of Fixlog 01:28:36 ====
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Great =)

      Have a nice weekend =)
      0
    2. ellayse Posted messages 6 Registration date   Status Member Last intervention  
       
      Thank you so much for your help

      Have a great weekend :)
      0