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Acer tablet connected to Wi-Fi but no internet access.

ecritvert Posted messages 2 Status Member -  
 Anonymous user -
Hi everyone, I need your help. I couldn't find an answer to my problem on the site. I've seen questions that are similar but concern PCs; mine is with my ACER tablet: for the past few days, I haven't been able to access the internet on my tablet, even though the Wi-Fi is active and indicates that I'm connected. I can only use Messenger and a couple of apps that work, but I can't access my email box or Facebook, for example, or do a Google search??
I haven't done anything special, no modifications or updates. This isn't an issue with my box (Freebox) because everything works perfectly on my desktop computer and my smartphone (also on Wi-Fi).

Thank you for your help...

1 answer

  1. Anonymous user
     
    Hello,
    This is coming from the Network Card. It needs to be replaced. Your Acer tablet is running on Android, is that correct?
    15
    1. ecritvert Posted messages 2 Status Member
       
      Hello, yes I'm on Android. My tablet is not even a year old, do you think the network card is already messed up? In that case, it's still under warranty, I'll take it to the seller... Thank you.
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      1. Anonymous user > ecritvert Posted messages 2 Status Member
         
        Hello,
        I think it’s the Network Card. If you bought it at DARTY, they won't take it back (given the customer service)... If you bought it at Auchan or BOULANGER, they will send it to Acer France Inc. to change the network card.

        I wish you a good day!
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      2. ecritvert > Anonymous user
         
        Hello, after searching everywhere, I stumbled upon the settings for "backup and reset," so I reset the network, entered my password again, and oh miracle, it's working again! If it happens again, I will take it back to DARTY where my brother works (he's the one who gave it to me), he will surely find a solution to exchange it for me :) Anyway, thank you for your suggestion.
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    2. Anonymous user
       
      Good evening ecritvert,
      You're welcome!
      Wishing you (and your brother) all the best ;-)

      Have a nice evening,
      Fabio
      0