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16GB RAM and only 3.96GB usable

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Washi -  
 Washi -
Hello,
everything is in the title

4 answers

  1. Washi
     
    Thank you for your quick responses, but I solved my problem; I removed and reinserted my RAM sticks, and the BIOS asked me something, so I did it, and boom, it's good.
    3
  2. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     
    hi Washi

    which Windows do you have 32/64 bits

    cya
    --
    no links on the web page in English, I'm already flying enough on my own
    0
    1. Washi
       
      I am on Windows 10 64-bit.
      0
  3. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     
    look in System Configuration (with the search option of the magnifying glass)
    in the Startup tab, click on Advanced options...
    you will check how much maximum Memory you have (you click in the little square)
    you should have 8192
    no link on the English web page, I'm already stealing enough on my own
    0
    1. Washi
       
      Maximum Memory: 16384
      0
  4. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     
    Did you validate it
    and restart the PC???
    --
    no link on the web page in English, I'm already flying solo enough
    0
    1. Washi
       
      yes, but still the same problem :/
      0
      1. Judge_DT Posted messages 27651 Registration date   Status Moderator Last intervention   10 013 > Washi
         
        The goal is not to provide a figure, but to leave it unchecked. If Windows does not see the correct capacity in use, then there is a problem. This option should not normally be used; it's more of a crutch than anything else.

        Start by checking if all the drivers are properly installed and up to date.

        Then, determine the RAM sticks you have. For example, you might have 4x4GB, and in that case, one stick out of three may be recognized, and it could indicate a hardware issue sometimes.

        If you have 2x8GB, then we clearly know it's an option or Windows that has messed up.

        A CLEARCMOS can be attempted to see if the recognized capacity is correct; if not, then a reinstall of Windows should be considered.
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