My PC doesn't recognize my password. Solved

Question

Good evening,

So, for several days my PC has been overwhelmed with ads. I've been going on forums to find out how to get rid of them! I followed some advice, particularly one that suggested uninstalling Avast. To do this, I had to download an uninstallation software... And then restart my PC in safe mode. And that's where the drama begins, I'm stuck because, on the welcome screen, it tells me "incorrect password!"
I restarted. Pressed all the F1, F2,... I did ctrl alt delete...
My password is composed of numbers so it's not a matter of QWERTY/AZERTY.
Anyway, I'm stuck! By the way, it's an HP Envy notebook running Windows 10.

Thank you for your help!

pocho · Accepted Answer

""And I can't restore because I don't have access to anything, I'm stuck on the home page where you enter your password!"
"Turn off the computer twice during the Windows loading.
It will enter repair mode which will also give access to the advanced system recovery options.......launch a system restore to revert to a previous Windows configuration."
That way you'll know you don't need to have Windows open to attempt a restore to a later date."

pocho · Answer

But why did you uninstall Avast?
If it was just ads that were showing up in your browser, you have Adblock, better yet uBlock Origin to get rid of ads when you're surfing, or AdwCleaner if you've picked up something and it works pretty well to get rid of it.
Finally, Avast works well against this kind of pest, if you activate the anti-PUP filter in the settings, if I remember correctly.

https://www.commentcamarche.net/telecharger/securite/2759-adwcleaner/

Now, try to see if you can do a restore to a later date before uninstalling Avast if possible.
If that doesn't work, be patient while waiting for others more qualified to come to your aid.

Malekal_morte- · Answer

Hello,

For password issues, see here: https://www.malekal.com/windows-10-mot-de-passe-perdu/

Otherwise, you can reset Windows 10, but you'll need the administrator password:

Boot into the advanced recovery options via method 1 on this page: Windows Advanced Recovery Options.
The idea is to restart on the page where you're asked for the password, with the icon at the bottom right while holding down the shift key.

If you cannot reach the window where Windows asks for passwords due to freezing or crashing before...
Turn off the computer twice during the Windows loading.
It will enter repair mode, which will also grant access to the advanced recovery options.
(If booting into the advanced recovery options is impossible, you need to create a bootable USB drive; there’s a link on the previous page for that).

From Troubleshoot, you can then try:
- starting a system restore to revert to a previous configuration of Windows
- From the settings menu, restart Windows and go into safe mode; from there, you can uninstall a problematic application like your antivirus
- Reset Windows 10 (this keeps data but removes applications).

--
Please press a key to continue the disinfection...

Anneceline · Answer

Haha but I haven't even uninstalled Avast! I haven't gotten to that stage! And I can't do a restore because I can't access anything, I'm stuck on the login page where you enter your password! All in safe mode, so... Phew, I've really messed up this time!

My PC doesn't recognize my password.

4 réponses

Epson printer prints unexpectedly

Texture issues in enshrouded

Announcement: online source code archive

Samsung tv music on startup

Écrire o barré avec un clavier azerty

Application extension issue on ps4

Orange unlimited numbers

Text messages from 36111

Tomb raider anniversary on wii

Notice shows wr30 m