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TV stuck in standby mode

ju -  
 ju -
Urgent
I have a Samsung TV that is stuck in standby mode.
The remote control won't turn it on or off.
My TV won't power on.
What can I do to resolve the situation?
Thank you for your help.

Configuration: Windows / Firefox 54.0

1 answer

  1.
    Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895
     
    Hi,

    Look on the side of the TV; there should be a button to turn on the TV without the remote control.

    Just in case, check if the batteries are good.
    0
    1. ju
       
      Thank you for your help, but I don't have a power button on my TV either on the
      front or on the side. My remote control works well; I put in new batteries.
      0
      1. Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895 > ju
         
        You need to call customer service.
        0
      2. ju > Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention  
         
        Yes, I believe I have no other solutions.
        Thank you.
        0