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ADW Cleaner is not running

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Peyrins Posted messages 167 Registration date   Status Member Last intervention   -  
Peyrins Posted messages 167 Registration date   Status Member Last intervention   -
Hello,

Since yesterday, I’ve noticed that ADW Cleaner no longer runs after a Malwarebytes scan.
In detail

When I turn on the computer, ADW Cleaner works normally until I run a Malwarebytes scan.
After the Malwarebytes scan, ADW Cleaner will not open anymore.
A shutdown/startup of the computer resolves the issue (but not a reboot).
This is a systematic problem, even after deleting and reinstalling ADW Cleaner.

Note: I think I can rule out the infection aspect.
ADW Cleaner (when it works), Malwarebytes, Norton, ZHPDiag, ZHP Cleaner, CKSScanner, WinCHK find nothing.

Thank you for your help.

3 answers

Answer 1 / 3
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
 
Hello,

All these scans are useless and only cause problems.
Scan only with Malwarebytes, it's more than enough to check your computer.
The other tools should only be used if the computer is infected.

=> https://www.malekal.com/adwcleaner-zhpcleaner-mauvaises-habitudes/

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Please press a key to continue the disinfection...
2
Peyrins Posted messages 167 Registration date   Status Member Last intervention   33
 
Hello,

Thank you for your advice, I read the article attached to your response carefully and will take it into account.

The problem I am encountering shows that there is some dysfunction with the computer. Do you have any idea on how to try to find the source of it?
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Answer 2 / 3
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
 
ok =)

If you want to check the computer, see if something abnormal is blocking AdwCleaner.
Also test by changing the name of the executable and removing the word adwcleaner, like naming it toto.exe

Follow the FRST tutorial. ( take your time to read carefully - everything is well explained ).

Download and run the FRST scan, 3 FRST reports will be generated:
  • FRST.txt
  • Shortcut.txt
  • Additionnal.txt


Send these 3 reports to the site https://pjjoint.malekal.com/ and in return give the 3 pjjoint links leading to the reports here in a new reply so that we can consult them.

Please press a key to continue the disinfection...
0
Peyrins Posted messages 167 Registration date   Status Member Last intervention   33
 
Test by changing the name of the executable >> the problem persists

What puzzles me is that the problem only and systematically appears after a Malwarebytes scan

I will do the operation with FRST next week after attempting an uninstall/reinstall of Malwarebytes

I will keep you informed
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Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > Peyrins Posted messages 167 Registration date   Status Member Last intervention  
 
It's all good :)
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Answer 3 / 3
Peyrins Posted messages 167 Registration date   Status Member Last intervention   33
 
Hello,

Problem resolved after uninstalling and reinstalling Malwarebytes.

I will leave it at that.

Thank you for the help.
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