At startup, my screen stays black with an error message.
ledisckjockey
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raspey Posted messages 9414 Status Member -
raspey Posted messages 9414 Status Member -
Hello, Product Name: HP PROBOOK 4720S
Operating System: Microsoft Windows 7 (64-bit)
Hello,
Here is the problem: My laptop turned off, black screen, and when I try to turn it back on, I see the HP logo followed by the message:
" Starting Drive Encryption Please wait... Safeboot has been corrupted (error 92h) ".
As a result, the hard drive indicator light stays solid, and the Caps Lock light blinks 5 times (once per second) then stops for 2 seconds, then blinks again like the first time, resulting in a total of 5 sets of 5 blinks.
I would like to point out that I had tried to upgrade to Windows 10 unsuccessfully and that I had serious issues with Windows Update (post on this forum).
I tried to find a solution on the HP forum, but they immediately mentioned repair estimates!
Hoping for a response, I thank you in advance.
Operating System: Microsoft Windows 7 (64-bit)
Hello,
Here is the problem: My laptop turned off, black screen, and when I try to turn it back on, I see the HP logo followed by the message:
" Starting Drive Encryption Please wait... Safeboot has been corrupted (error 92h) ".
As a result, the hard drive indicator light stays solid, and the Caps Lock light blinks 5 times (once per second) then stops for 2 seconds, then blinks again like the first time, resulting in a total of 5 sets of 5 blinks.
I would like to point out that I had tried to upgrade to Windows 10 unsuccessfully and that I had serious issues with Windows Update (post on this forum).
I tried to find a solution on the HP forum, but they immediately mentioned repair estimates!
Hoping for a response, I thank you in advance.
3 answers
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When I press CTRL+ALT+DELETE, I get to a black screen with different options
F1 System Information
F2 System Diagnostics
F7 HP Sparekey
F9 Boot Device Options
F10 BIOS Configuration
F11 HP Recovery
and when I click on F10, I get a white screen with three options above
File Security System Configuration
and for each of these three tabs, I get different choices but always on a white page and not black like the traditional access to safe mode etc. (which I no longer have)
I have tried everything, the different messages I received:
"Secure Boot has been compromised error 92h"
using the F11 key "A Disk Read Error Occurred" an error reading the disk occurred "1 time this message!
F2 system diagnostics and in this menu 3 possibilities F2 Boot Test where everything goes well; then F3 Execution Test: Memory check in progress up to 100% without message and finally F4 Hard Disk Test;: TEST 1 message Hard disk test Failed and reached 10% message "read failure error
I have put everything I could do in anticipation of a response
best regards Thank you -
I have a new piece of information .....
In the system information that I have completely reviewed
in the section: ID WWAN FCC is indicated No Device Present
and on the internet I have read that there are Lan cards and that it corresponds to this description
If this can help you and finally get me out of this
thank you in advance
best regards
