Cancel your Trend Micro antivirus

kerloulic Posted messages 2 Status Member -  
kerloulic Posted messages 2 Status Member -
Hello
I want to cancel my automatic Trend Micro Internet Security subscription.
I have tried several times to do it online through "manage my subscription".
Each time they ask me to enter my email address (I only have one, and it's the one they send their emails to) and I always get the message: "please enter a valid address". However, this address is "valid as can be"!!! I'm stuck.
What should I do?
Thank you

1 answer

  1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Good evening,
    Contact them by phone or by email:
    Trend Micro SA
    85, Albert 1st Avenue
    92500 Rueil Malmaison
    France
    Phone: +33 (0) 1 76 68 65 00

    Opening hours: Monday – Friday 09:00 – 18:00

    To contact us by email:
    sales@trendmicro.fr

    Technical pre-sales inquiry:
    Click here

    Website: www.trendmicro.fr

    Twitter: @TrendMicroFR
    Facebook: Trend Micro France

    Google+: Trend Micro France

    Blog: Le Sécuriscope


    --
    bazfile security contributor.
    1
    1. kerloulic Posted messages 2 Status Member
       
      Thank you very much Bazfile for the Trend Micro contact details.
      I will contact them directly by phone.
      Thanks again.
      0