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My computer can no longer detect the printer.

Niko74400 Posted messages 7 Registration date   Status Member Last intervention   -  
tanteelise Posted messages 28188 Registration date   Status Contributor Last intervention   -
Hello,

I’m reaching out for help here because I’ve been experiencing printing issues for the past few days. Initially, it was only within a specific software (AutoCAD), but now it’s affecting all others.

This morning, I started seeing the following error message when I try to print a document from Word: "No printer installed." And when I click on "Install a printer," I receive an error message saying: "Active Directory directory services are currently unavailable."

As a result, I took a look in the Control Panel, Devices and Printers, and to my surprise, nothing is detected!

I unplugged and replugged all the power plugs and other Free Boxes, but nothing works; my computer completely ignores the presence of any printer.

The worst part is that I can't even export to PDF...

Could you please help me understand this situation better?

Thank you in advance.

Nicolas.

11 answers

  1.
    tanteelise Posted messages 28188 Registration date   Status Contributor Last intervention   4 822
     
    Hello,

    What is the brand and exact model of the printer, and what is your operating system, 32 or 64 bits?
    Thank you

    Best regards

    --
    "The little I know is due to my ignorance" (Sacha Guitry)
    No responses from 5-7 PM, thank you for your understanding :)
    0