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Activation key with Pinnacle 15

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Bipbip76 Posted messages 3 Status Member -  
Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   -
Hello, I bought Pinnacle 14 and then 15. I had to reconfigure my PC due to a failure.
I have reinstalled Pinnacle 15 and since then I have been unable to edit. It redirects me to default.aspx. I want to clarify that I bought the software at FNAC in Rouen with my Pinnacle passport number (5 numbers of 5 digits) as well as my serial number (5 boxes of 5 letters)
Can you help me? Best regards.

10 answers

  1.
    Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Hello,
    I might have the solution to your problem.
    Actually, you need to "regenerate" new keys.
    This is what is indicated, and I think it should resolve your issue.
    My link isn't working.. I'm looking into why.
    Have a good evening.
    Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.
    7
  2. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Go to the PINNACLE website and at the bottom of the page, there is a very well-made link.

    --
    Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.
    1
  3. Bipbip76
     
    Sergio39, you didn't think you could get away with it like that. Is there a visual demo for Pinnacle 20 like there was for Pinnacle 15?
    I don't want to stuff myself with the few hundred pages of the manual.
    Thank you, have a nice day.
    1
  4. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Well, hoping that the link works... alright... it doesn't work... so, type this in your browser: PINNACLE DEFAULT.ASPX
    you will see in the first links a line marked: "activation key regeneration"
    click to go see this page
    Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.
    0
  6. Bipbip76 Posted messages 3 Status Member
     
    Thank you, Sergio, for your answers, but the first one leads to nothing and the second one returns this:
    Sorry. We cannot locate your activation keys on your account. This issue may be due to several reasons. <ol> <li>If you purchased your activation keys within the last 2 days, etc.... something I did not do since I already purchased the software and well before that.
    0
    1. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
       
      Damn.. (to be polite).. and I'm sure your problem is there.
      Otherwise, contact PINNACLE by email; there must be a link on their website.
      The other day I had an issue with Studio 20, and once the problem was explained, they were the ones harassing me to find out if I had managed to sort it out.
      Honestly, I was surprised by such professionalism.
      In any case, given what they say on the page I gave you, the problem is there.. your key is not valid because you changed machines.. it's up to you to explain that to them.
      0
  7. Bipbip76 Posted messages 3 Status Member
     
    Thank you Sergio, anyway I will respond for the others.
    0
  8. glandu Posted messages 25506 Registration date   Status Contributor Last intervention   4 090
     
    Hello, if I can help you uninstall a software properly, it's a complex task that requires eliminating all traces of the old software from the hard drive.
    Therefore, you need a cleaning module like CCleaner or preferably the one offered by Pinnacle to search through the list on Déclic Vidéo.

    http://declic-video-fx.com/fr/Telechargement.aspx#443_

    "Donkeys change their minds, not idiots."
    Remember to mark your message as "resolved" if this is the case. </signature>
    0
  9. Bipbip76
     
    Hello,
    Thank you for your help but I ended up buying Pinnacle 20.
    0
  10. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    If you need advice for PINNACLE 20, don't hesitate, there are quite a few little things that change compared to the other versions.
    Have a nice day

    --
    Don't forget to mark your post as "resolved" once the issue is fixed. Thank you.
    0
  11. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    I'm no longer here... I left for a deserted island... no connection where I am... I can't reply to you, sorry... ;-)
    More seriously, there isn't a "real" tutorial for 20, it's still too recent; however, the tutorials from 19 apply to 20, and if you have a PARTICULAR problem, I can guide you.
    Take a look at this video to get started
    https://www.youtube.com/watch?v=bhXGQpX0iU8 .

    --
    Don't forget to mark your post as "resolved" once the problem is solved. Thank you.
    0