Network driver controller issue
Solved/Closed
Mhnee
Posted messages
6
Status
Membre
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kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention -
kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention -
Hello,
I'm reaching out to you because I've already faced several failures in resolving my issue. I'm therefore asking for your help.
Here’s my problem:
........
Device Manager > Network Controller (Alert) >
"Manufacturer: unknown
Location: PCI Bus 3, Device 0, Function 0
Device Status: The drivers for this device are not installed. (Code 28)"
.......
Hardware:
HP Pavilion p6-2370ef desktop with original components
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03529483
PC history:
Windows version replaced by that of my personal ASUS R900V because, let me explain:
.. The owner, my brother, has done multiple formats, the first to reset the PC to new, the second because Windows updates wouldn’t work (Failed to configure), the third because 1. bug, blank welcome screen, no desktop access even with the Windows key, 2. upon restarting, Windows Update requested an update for itself which failed, making it impossible to perform updates, and here comes the moment of the last formatting with his recovery USB which went well... until 35%. Then it was impossible to restart Windows, logically.
.. My interpretation is a problem with the Windows recovery key, hence reformatting with my recovery key.
So here we are at the error mentioned above!
Without internet connection on the HP, it's impossible to run a scan and retrieve drivers on touslesdrivers.com.
TEST 1:
- Search on C:\, then on HP & ASUS recovery key via the driver search in Device Manager. Unsuccessful.
TEST 2:
Searching via HP features for drivers... So far unsuccessful with the following files (I'm swimming... I'm swimming... I would even say I'm sinking, I can't find a solution and may have done some maybe silly tests but I confirm I uninstalled the device and restarted before writing to you...) :
- on https://support.hp.com/fr-fr/drivers/selfservice/HP-Pavilion-p6-Desktop-PC-series/5295969/model/5309871 I tested:
. Original driver for the Realtek network controller
. Original Intel Management Engine Interface driver (well maybe it wasn't related but as I said, I'm struggling!)
- Other supports:
. Intel(R) Chipset Device Software v10.0
I would have liked to test a driver for the Joshua motherboard of this HP but... on touslesdrivers I find too many things and I don't want to mess up.
PLEASE, do you have a solution to my problem?
PS: a lot of ASUS software on his HP because of my ASUS key, removing them is fine (each thing at its time), but do you know if there are necessary programs to download for his PC once (I’m keeping my fingers crossed saying this) it gets internet back?
Thank you in advance for your help, I won’t touch anything until I hear back from you. (Please hurry, he talks about helping him with a hammer!!!)
I'm reaching out to you because I've already faced several failures in resolving my issue. I'm therefore asking for your help.
Here’s my problem:
........
Device Manager > Network Controller (Alert) >
"Manufacturer: unknown
Location: PCI Bus 3, Device 0, Function 0
Device Status: The drivers for this device are not installed. (Code 28)"
.......
Hardware:
HP Pavilion p6-2370ef desktop with original components
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03529483
PC history:
Windows version replaced by that of my personal ASUS R900V because, let me explain:
.. The owner, my brother, has done multiple formats, the first to reset the PC to new, the second because Windows updates wouldn’t work (Failed to configure), the third because 1. bug, blank welcome screen, no desktop access even with the Windows key, 2. upon restarting, Windows Update requested an update for itself which failed, making it impossible to perform updates, and here comes the moment of the last formatting with his recovery USB which went well... until 35%. Then it was impossible to restart Windows, logically.
.. My interpretation is a problem with the Windows recovery key, hence reformatting with my recovery key.
So here we are at the error mentioned above!
Without internet connection on the HP, it's impossible to run a scan and retrieve drivers on touslesdrivers.com.
TEST 1:
- Search on C:\, then on HP & ASUS recovery key via the driver search in Device Manager. Unsuccessful.
TEST 2:
Searching via HP features for drivers... So far unsuccessful with the following files (I'm swimming... I'm swimming... I would even say I'm sinking, I can't find a solution and may have done some maybe silly tests but I confirm I uninstalled the device and restarted before writing to you...) :
- on https://support.hp.com/fr-fr/drivers/selfservice/HP-Pavilion-p6-Desktop-PC-series/5295969/model/5309871 I tested:
. Original driver for the Realtek network controller
. Original Intel Management Engine Interface driver (well maybe it wasn't related but as I said, I'm struggling!)
- Other supports:
. Intel(R) Chipset Device Software v10.0
I would have liked to test a driver for the Joshua motherboard of this HP but... on touslesdrivers I find too many things and I don't want to mess up.
PLEASE, do you have a solution to my problem?
PS: a lot of ASUS software on his HP because of my ASUS key, removing them is fine (each thing at its time), but do you know if there are necessary programs to download for his PC once (I’m keeping my fingers crossed saying this) it gets internet back?
Thank you in advance for your help, I won’t touch anything until I hear back from you. (Please hurry, he talks about helping him with a hammer!!!)
5 réponses
Try this one instead --> Wireless
and put it in your documents.
Right-click on --> sp66089.exe
Choose --> extract all
Go to the device manager
Right-click on the device in question
Update driver
Search for a driver on my computer
Browse
Go to your documents
Go into the driver folder created --> sp66089
Folder --> drivers
Folder --> win8
Select the folder --> x64
OK, next
Restart
The human being is at its best when things are at their worst
and put it in your documents.
Right-click on --> sp66089.exe
Choose --> extract all
Go to the device manager
Right-click on the device in question
Update driver
Search for a driver on my computer
Browse
Go to your documents
Go into the driver folder created --> sp66089
Folder --> drivers
Folder --> win8
Select the folder --> x64
OK, next
Restart
The human being is at its best when things are at their worst
You're welcome.
Have a good evening.
--
Human beings are at their best when things are at their worst.
Have a good evening.
--
Human beings are at their best when things are at their worst.
Hello,
Go to the device manager
Provide the hardware ID of the network controller
It's a number that should look something like this as an example:
--> PCI\VEN_1969&DEV_1026&SUBSYS.......
If needed, check --> here
Post the number in your next message.
--> Operating system?
--> 32 or 64 bits?
--
The human being is at its best when things are at their worst.
Go to the device manager
Provide the hardware ID of the network controller
It's a number that should look something like this as an example:
--> PCI\VEN_1969&DEV_1026&SUBSYS.......
If needed, check --> here
Post the number in your next message.
--> Operating system?
--> 32 or 64 bits?
--
The human being is at its best when things are at their worst.
Hello,
So, I'm not going to dive into the depths of your problem and I'm just here to provide you with a solution with this little accessory:
https://www.boulanger.com/ref/8002813?xtor=SEC-1294-GOO&xts=171153&origin=%7Badtype%7D&kwd=%7Bkeyword%7D&gclid=CKD0kYiY5dECFUG4GwodcWkN8g
Once in place, connect the Ethernet adapter to the PC that has issues, you will solve the problems and honestly, the adapter is not useless and can help you (or your friends) next time.
Best regards
--
Don't forget to mark your post as "resolved" once the issue is fixed. Thank you
So, I'm not going to dive into the depths of your problem and I'm just here to provide you with a solution with this little accessory:
https://www.boulanger.com/ref/8002813?xtor=SEC-1294-GOO&xts=171153&origin=%7Badtype%7D&kwd=%7Bkeyword%7D&gclid=CKD0kYiY5dECFUG4GwodcWkN8g
Once in place, connect the Ethernet adapter to the PC that has issues, you will solve the problems and honestly, the adapter is not useless and can help you (or your friends) next time.
Best regards
--
Don't forget to mark your post as "resolved" once the issue is fixed. Thank you
Thank you, you are right that a PC-to-PC connection is often very helpful. I thought about it, but not having one, I did other tests. Having said that, it's a very good solution, and I still hope to succeed with the help of Kaneagle. Fingers crossed, but he seems knowledgeable.
Have a good day, and thank you for the response,
Respectfully,
Mhnee
Have a good day, and thank you for the response,
Respectfully,
Mhnee
Try this driver --> Wireless
Right-click on the driver --> sp63832.exe
Choose --> extract all
Go to the created driver folder --> sp63832
Run the file --> install.exe
--
Human beings are at their best when things are at their worst.
Right-click on the driver --> sp63832.exe
Choose --> extract all
Go to the created driver folder --> sp63832
Run the file --> install.exe
--
Human beings are at their best when things are at their worst.
Thank you, you saved me ( ...well, the PC, but also me because I was starting to despair! ).
That said, I have to tell you, just for your information, regarding the last file sent, the method I used was not the same as the one you proposed, because the search for the driver in the manager was unsuccessful even though I indicated the said folder containing the file, so I just launched it, and it worked. I am currently restarting his computer, but it had already recognized the network controller and was offering me WIFI connections.
I don't know how to thank you Kaneagle,
Thanks a thousand times!!!!!!!!!
I'm going straight to allosdrivers to give this computer every chance and install the necessary software for its proper functioning. Let's hope that the Windows updates also work so that it doesn't get reformatted right away! I’m keeping the driver safe just in case!!! :)
THANK YOU!!!