CD/DVD Drive Disconnected Code 45 Windows 10

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BastienLVD78 Posted messages 249 Status Member -  
 Anonymous user -
Hello, I have a big problem with my DVD drive. Overnight, after a simple restart, my drive disappeared from My Computer and the Device Manager.
When I show hidden devices, I see my drive, but it says: The device is disconnected (Code 45), reconnect...
I have tried a lot of things:
- changing the SATA slot
- clearing the CMOS
- deleting the upper and lower filter keys from the registry
- uninstalling the drive driver
- reinstalling Windows (upgrade)
- adding enum device key 1,2,3 without success
etc...
Yet the drive works perfectly; it's recognized in the BIOS, and I can boot from it.
I don't know where the problem is from,
Thank you in advance for your replies.

13 answers

kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Go to the Device Manager
Expand the DVD/CD Drives menu
Right-click on the CD/DVD drive
Uninstall

Click on Action
Scan for hardware changes

If that doesn't work:
Action
Try -->> Add legacy hardware

--
Human beings are at their best when things are at their worst
1
BastienLVD78 Posted messages 249 Status Member 67
 
I won't be really available for almost the whole of next week, so I won't be able to test.
0
Anonymous user
 
Hello
With your previous OS, the player worked, and you upgraded to another version? Now the player doesn't work anymore, but it's not broken either; it's simply that Microsoft has found another way to make a little more money.
I just saw on Microsoft (because I have the same problem as you) that you have to pay 14.89 Euros to unlock what the player is playing.
So the player does run, but there's no sound, no image.
It's simply outrageous; I'm going to change the OS.
1
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
 
Hello,
The device in question can very well be physically recognized in the BIOS, you can also boot from it, but when you try to access it, it may not respond at all!
This seems to be the case at the moment, is that correct?
Best regards.

--
He who does not please upon arrival always pleases upon departure!
Breizh a tao
0
BastienLVD78 Posted messages 249 Status Member 67
 
Yes, that's right, but I tried to uninstall the driver to see if it could reinstall automatically.
0
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > BastienLVD78 Posted messages 249 Status Member
 
Which PC is this drive installed on?
Is it a simple drive or also a burner?
0
BastienLVD78 Posted messages 249 Status Member 67
 
It is installed on a desktop PC, it is a DVD/CD reader and burner.
0
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > BastienLVD78 Posted messages 249 Status Member
 
Okay for a desktop PC, but is it a brand?
If so, which one, what references?
0
BastienLVD78 Posted messages 249 Status Member 67
 
Asus série de PC de bureau A_F-K31ade
0
Djime78 Posted messages 42 Status Member 28
 
Hello,

Code 45:

This hardware device is not currently connected to the computer. (Code 45)
Recommended resolution
This error occurs when a device that was previously connected to the computer is no longer connected. To resolve this issue, reconnect this hardware device to the computer.

No resolution is necessary. This error code is used solely to indicate the device's disconnected status and does not require resolution.

The error code is automatically cleared when you connect the associated device to the computer.

Additional information

If Device Manager is started with the environment variable
DEVMGR_SHOW_NONPRESENT_DEVICES
set to the value 1 (i.e., showing these devices), all subsequently attached (NONPRESENT) devices are displayed in the device list and assigned to this error code.

Try this:

Shut down the PC, disconnect the drive, restart, shut down, reconnect the drive, then restart.
0
BastienLVD78 Posted messages 249 Status Member 67
 
Already done, it changes nothing.
0
Djime78 Posted messages 42 Status Member 28
 
If it's a DVD burner, check if the region is set to France (Region 2).

https://www.commentcamarche.net/faq/19739-changer-la-region-de-son-lecteur-graveur-dvd

If not, have you updated the firmware?
0
BastienLVD78 Posted messages 249 Status Member 67
 
The problem is that I uninstalled it, so it's impossible to modify anything. And for the firmware, I can't access it either.
0
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
 
Hello BastienLVD78,
In the Device Manager, what is currently displayed under DVD/CD ROM drives?
Example:
Best regards.

--
The one who does not bring joy upon arrival always brings joy upon departure!
Breizh a tao
0
BastienLVD78 Posted messages 249 Status Member 67
 
Nothing, not even when I display hidden devices, there isn't even a 'DVD-ROM drive' tab.
0
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > BastienLVD78 Posted messages 249 Status Member
 
It’s certain that if he’s not there, you’re going to have a hard time configuring it!
Have you checked in the BIOS if everything is normal?
0
BastienLVD78 Posted messages 249 Status Member 67
 
Yes, everything is normal.
0
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > BastienLVD78 Posted messages 249 Status Member
 
So, in my opinion, if it is not present, and everything is normal in the BIOS, the only thing left to blame is the connections; I don't see anything else, or the burner is dead!
0
BastienLVD78 Posted messages 249 Status Member 67
 
Ok thanks, I'll check if I have a SATA cable in advance even though I'm not too sure.
0
BastienLVD78 Posted messages 249 Status Member 67
 
Having a free moment, I took the opportunity to open my PC and take apart the drive.
After looking at it and inspecting it everywhere, I don't see anything unusual except when I shake it horizontally, I hear a little clicking sound, as if a tiny piece had come loose and was moving around inside the drive.
In the end, I wonder if it's not the drive that's broken.
0
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
 
It's for a potential reason like that that I was asking you to try another engraver, but then again, you need to have one!
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BastienLVD78 Posted messages 249 Status Member 67 > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
 
Yes, don't worry, I will test it this weekend,
1- The drive works, in which case I need to reinstall Windows
2- The drive does not work, I have to buy a new one
Only possible solutions
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BastienLVD78 Posted messages 249 Status Member 67
 
Hello, after testing it on another Windows 7 PC: It works. It is recognized by the Windows 7 test PC but not by Windows 10
I don't know if I need to change the drive or make modifications on Windows.
0
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Hello,

Look at method 4 --> here
Create a Registry subkey

--
Human beings are at their best when things are at their worst.
0
BastienLVD78 Posted messages 249 Status Member 67
 
Already done, it changes nothing :/
0
BastienLVD78 Posted messages 249 Status Member 67
 
Hello, the drive works on another PC but not on the one in question.
Should I change the drive?
Best regards
0
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Have you tried the procedure as proposed in the --> message 47 ?

--
Human beings are at their best when things are at their worst.
0
BastienLVD78 Posted messages 249 Status Member 67
 
Actually, I had uninstalled it, but since then it hasn't reinstalled.
0
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Go to Device Manager
Click on Action
Scan for hardware changes

--
Human beings are at their best when things are at their worst.
0
BastienLVD78 Posted messages 249 Status Member 67
 
Hello, these methods don't work because I uninstalled the player as advised in the forums, and since then Windows has not detected it and therefore reinstalled it :/
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BastienLVD78 Posted messages 249 Status Member 67
 
Hello, as a solution for future people who will consult this topic, change your player if all the proposed methods do not work.
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