View original (French)

Philips 26PF5321/12 TV Menu Access

guillau09 -  
Support Philips Posted messages 2396 Status Member -
Hello,

I can no longer access the menu on my TV or change the source to switch to HDMI.

However, my remote control works fine; I can do P+/P-, ... but when I press the Menu button, the TV's indicator light blinks, but nothing happens.

I contacted Philips Support and all they told me was to buy a new TV.

I tried unplugging it for a while, holding the menu button for 10/15 seconds to reset to factory settings, but it didn't work.

I am aware that my model is quite old, but I would like to find a way to switch to HDMI.

If you could help me, I would be grateful.

Best regards.

4 answers

  1.
    nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 353
     
    Hello
    this response is unacceptable from Philips..
    however, it is true that since this TV lacks a digital tuner, you need to use a MPEG-4 type TNT decoder
    you should connect it via HDMI to the TV, and use the menu of this decoder to display on the TV
    this should happen "normally" automatically
    otherwise, I don't know if there is a trapdoor or buttons on the front of this model to access the TV functions (outside the remote control)
    in that case, it seems that considering the purchase of a more recent television might be a solution.. which would also provide you with superior connectivity, especially if you opt for a smart TV
    ps: Samsung makes very nice TVs.. beautiful picture
    but I advise you to call Philips again and hope to reach another "technician"..
    0
    1. guillau09
       
      Thank you for your response,

      I have TNT through my Freebox but I can no longer access it as I can't switch to HDMI

      There is indeed a menu button on the TV but it doesn't work any better than the one on the remote control.
      0
  2. guillau09
     
    I can access the PIP function: Picture in Picture (http://download.p4c.philips.com/files/2/26pf5321_10/26pf5321_10_dfu_fra.pdf page 10)

    Where I can see my HDMI image displayed, does anyone know how to switch to this HDMI image from there?

    Thank you
    0
  3. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 353
     
    How about removing the first image?
    It also depends on the functions of the remote control (which vary according to the model of the box); not everything is possible. I think you still need to interact with the TV itself, usually using one of the buttons on the front panel (there’s generally a red power button) P+ and P-
    but also the menu that you'll need to find... then look for the sub-menu source or factory reset
    otherwise, I don't know! Sorry!
    0
  4. Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    We are sorry to hear that. In order to assist you, could you please provide us with your after-sales service file number?

    Best regards,

    PP
    Philips France Advisor
    @PhilipsCare_FR
    0
    1. guillau09
       
      Hello,

      Thank you for your response. I have communicated several times via chat; I don't believe I received a case number, but I have also communicated via email. My case number is 50-0000039650.

      Best regards.
      0
    2. Support Philips Posted messages 2396 Status Member 554 > guillau09
       
      Dear Customer,

      Thank you for this information. Could you also provide us with the serial number located on the back of your TV?
      Best regards,


      PP
      Philips Customer Service FR
      0
    3. guillau09 > Support Philips Posted messages 2396 Status Member
       
      The serial number: HJ 310643 189970

      Thank you again, Best regards
      0
    4. Support Philips Posted messages 2396 Status Member 554 > guillau09
       
      Dear Customer,

      Thank you for this information. We have forwarded it to the relevant department. We will get back to you as soon as possible.
      Best regards,


      PP
      Philips Customer Service FR
      0
    5. guillau09
       
      Thank you very much, I look forward to your reply

      Best regards
      0