Philips 42PFL7662D/12 LCD TV issue Solved/Closed

Question

Hello,
as mentioned, I have a problem with my Philips LCD TV 42PFL7662D/12 just 30 days after the warranty expired (hmmm that's quite annoying). I will explain the problem in detail: upon starting up, there is a buzzing noise (maybe more on the left side facing the TV), we have an image for 3 seconds, I noticed that the left side of the screen has become darker than the rest of the screen. And then nothing. And so on when we turn it off and on again.

I look forward to your response.

Thank you.

jeanlucf · Accepted Answer

Hello to all the owners of the Philips 42PFL 7662D/12 TV
I had the same issue, I know the problem and I can repair your TV
you just need to order the defective parts, change them, and it'll work again.
I am open to any discussion
Best regards

tgeff · Answer

Hello, same problem for the second time in two years, once under warranty and now I'm waiting for the quote.

flash787 · Answer

Hello, as for me, no more screen images, while looking on the internet there are many that break down after two years! So no more warranty. Are we getting scammed? That's the question.

xav · Answer

I have exactly the same problem 3 weeks before the end of the warranty on the same model: buzzing, loss of contrast, and no image. I turn it off and turn it back on. In the top left behind the screen, there is a burnt smell.

Snop26 · Answer

I just posted the SAME message except that I'm under a 5-year warranty, phew... But if this has to happen every 3 months like it does with mine, I'm not in the m.... (purchased 03/2008, 1 breakdown in 05/2010 and another one in 10/2010)!
Thank you Philips!!! The 5-year warranty saves my wallet but I only have 2 and a half years of warranty left with a breakdown every three months... Next time, to hell with the wallet, it'll be a SONY!!!

jeanlucf · Answer

For the failure, it is generally the inverter boards that need to be changed, both the master and the slave, as it's a kit sold in pairs.
As for the cost, it depends on whether you go through a professional or an individual.

jeanlucf · Answer

about 120 euros for the turntables

Véro · Answer

Hello, I have the same problem, can you tell me which parts to change: black screen. Thank you Best regards

pierre055 · Answer

Hello,  how do we remove the strip that goes from the inverter to the panel? I have 2 connectors that disconnect easily, but I can't manage to do the 3rd one! Thank you for helping me.

katanka · Answer

Hello,

To everyone experiencing this symptom, namely no image, just sound, it is highly likely that this problem is due to one of the two faulty INVERTER boards.

In this case, call Philips customer service, a technician will come to your home and replace the defective board for the modest sum of 0 Euros, whether your TV is under warranty or not.

In my personal case, I found out this information through a forum while I had already ordered an inverter board on eBay. I called support and the day after tomorrow, the TV was working.

cricri0077 · Answer

Hello,

I have the same problem, no image but sound yes, what can I do? I have already changed all the capacitors on the 2 inverters but still no image, so I'm tired, please help me if anyone has found the solution, thank you.
Best regards.

cricri0077 · Answer

Good evening,  Here is the model number of my Philips TV 42pfl7662d/12. Thank you in advance for your help. Best regards

cricri0077 · Answer

Hello,  thank you for responding to my call regarding your questions, here are the answers:  1- a digital box 2- no 3- Scart plugs  thank you in advance for your responses  best regards

Support Philips · Answer

Hello,

Thank you again for all the information about your TV.

To better assist you, we recommend that you first perform the following tests:

1- Unplug all your devices from the wall socket and plug them back in after 10 minutes,

2- Ensure that your cables are of good quality and firmly inserted into their respective sockets,

3- Preferably use HDMI (high definition) cables for the connection between your TV and the various peripherals,

If the problem persists after all these tests, we invite you to contact our team of specialists who will provide you with any further assistance necessary at:

01 57 32 40 50

Monday to Friday 08:00 - 20:00

Best regards,

Djetey - Social Media Webcare
Philips TV France
@PhilipsCare_Fr

SunTequila · Answer

Hello,
I have a problem with a Philips 42pfl7662D TV.
I already took it for repair two months ago, and they changed both boards (main and slave), and it has broken down again.
I have sound, but the picture is desperately black...
Who can I contact? Can I change these two boards myself?
Thank you in advance for your response.

Support Philips · Answer

Hello Sun,

Sorry for all the issues with your TV.

This problem may be due to a technical failure of your television.

We advise you to contact Philips Consumer Services for assistance or more information regarding this issue at:

Phone number removed CCM Moderation

Monday to Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 8:00 PM

Best regards,

Djetey-Social Media Webcare
Philips TV France
@PhilipsCare_Fr

SunTequila · Answer

It's still unbelievable that Philips can't do anything about a problem that seems well-known and ends up being costly in the long run!

guguzette · Answer

Hello,
To those experiencing the same problem:
As for me, Philips TV 37PFL7662D/12, all of a sudden there is image but no sound.
Apparently a recurring issue.
Tested the inverter (darfon v183 4h.v1838.461/b) with the ohmmeter: the same value on all transformers except for one with a much lower value.
Ordered the inverter online, reassembled it and it’s working again.
For DIYers, you can just order the transformer and solder it in place of the other one. You can also check with Philips, but it seems quite complicated!!

God59 · Answer

Hello, I have the same issue... Where can we order these 2 inverter cards? Philips told me to get lost... Thanks in advance ^^

lily03 · Answer

Hello, I'm having the same problem. Philips has sent me packing because the warranty is 6 months overdue!!! Great, thanks to them, I won't be buying this brand again, that's it!!!

Support Philips · Answer

Dear Lily,  We are sorry to hear that you have encountered issues with our services.  In order to assist you better, could you please provide us with your case number given by our customer service?  Looking forward to hearing from you,  Best regards,  AB Philips France Advisor @PhilipsCare_FR

ferisol · Answer

Hello everyone  I confirm what FRANCK 38440 said at the beginning of the post regarding the welcome of Philips' customer service. CATASTROPHIC!!! Who do they think they are fooling?? Someone extremely unpleasant with a heavy accent that needs decoding, plus he recites his script, and as soon as you ask him an unusual question, this gentleman gets lost and becomes annoyed! Really deplorable for such a well-known brand, it will be necessary to review the hiring criteria or better understand your service providers...  I own a 32pfl5604 LCD that broke down after warranty of course! I am going to reinvest in another LCD but from a different brand because while "browsing" online, I notice that this breakdown is recurrent in many LCDs from this brand, programmed obsolescence or low-cost manufacturing??  Who knows?  And for pity's sake, get rid of that guy at the customer service phone reception!!

ferisol · Answer

me again  regarding my lcd 32pfl5604 it's an 80cm  does anyone know the meaning of the malfunction (the front LED flashes twice every 3 seconds)  is it a power supply problem (power supply) or the SSB board?

Philips 42PFL7662D/12 LCD TV issue

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