View original (French)

Issue with landline phone: Gigaset C610A

Solved
Fafa -  
baladur13 Posted messages 47317 Registration date   Status Modérateur Last intervention   -
Hello,
Landline: Gigaset C610A
When I dial a number, a red cross appears on my screen and it says: "Communication cut off"!!!
What should I do ??
Is my phone broken ??
Thank you for your response.
Best regards
Fafa

Configuration: iPad / Safari 9.0

5 réponses

Réponse 1 / 5
Fafa
 
Hello Baladur13,
Thank you very much for your quick response.
That's really nice of you!
So:
This message appears even before the numbering is finished.
The icons on the standby screen do not blink.
They are as follows:
- Eco Mode
- Answering machine active
- Battery "charged"
- Current time
- Current day and month
There you go, Baladur13, I have answered the questions asked.
Please let me know if my phone is dead or not.
Once again, thank you very much..
Best regards.
Fafa
4
baladur13 Posted messages 47317 Registration date   Status Modérateur Last intervention   14 378
 
Try to disable eco mode
See notice on page 59 (61 of the pdf provided below)
-1
Réponse 2 / 5
baladur13 Posted messages 47317 Registration date   Status Modérateur Last intervention   14 378
 
Hello,
Does this message appear before the dialing is finished? Or after hearing the beeps of this dialing that correspond to the actual call being made?

Can you describe (using the manual on page 4 of the pdf below) the icons present on the screen in standby mode, clearly stating whether they are blinking or not.

The manual: http://gse.gigaset.com/fileadmin/legacy-assets/A31008-M2305-F101-1-2X19_fr_CH.pdf
-- 
It is very difficult to catch a black cat in a dark room.
                              Especially when it's not there...
0
Réponse 3 / 5
Fafa
 
Hello,
I tried to disable eco mode and the problem remains the same!!
What should I do???
Thank you for your responses
Best regards
Fafa
0
baladur13 Posted messages 47317 Registration date   Status Modérateur Last intervention   14 378
 
Is this device new?
When the message appears, does the battery logo still indicate it's fully charged?
0
Réponse 4 / 5
Fafa
 
Yes, Baladur13, the charge level is full.
This phone is from April 2012.
That's it!
Is it really dead???
Thanks in advance.
Fafa
0
baladur13 Posted messages 47317 Registration date   Status Modérateur Last intervention   14 378
 
Everything seems to be happening as if during the numbering the handset loses communication with its base... (that's just my interpretation).
The tired batteries (inability to provide the necessary power despite a full charge) could be the cause... but 4 years is little!

You can try resetting both the handset and the base to their default settings...
see the manual:
- on page 71 (73 of the pdf) for the handset
- on page 72 (74 of the pdf) for the base

I also invite you to ask the technical services of GIGASET via the contact page, by email or by phone.
https://service.gigaset.com/fr/support/home
0
Réponse 5 / 5
Fafa
 
Thank you very much, Baladur13.
Thank you for your good advice and your responsiveness.
It's nice to have professionals online!
It really was the battery that was dead!
In the end, I bought the latest Gigaset model (C620A). It's great.
There you go!
Thanks again...
Best regards.
Fafa.
0
baladur13 Posted messages 47317 Registration date   Status Modérateur Last intervention   14 378
 
Content for you... but buying new batteries could have also breathed new life into this tired handset...
Note... it is possible that this handset (once the batteries are replaced) may also be compatible with the base of your new device... which would allow you to have an additional handset by linking it with the new base...
See: note that the 610A handset is called C610H
https://www.gigaset.com/fr_fr/cms/assistance/compatibilite/produits.html#product1=459
It is indeed compatible.
0