Unlocking a blacklisted phone

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Fanny24 -
MEPHISTO69 Posted messages 299 Registration date Status Contributeur Last intervention - 12 Sep 2016 at 10:40

Hello,
I canceled my two-year subscription with Bouygues, so I owed them 501 euros. This morning my phone (iPhone 6s) is blocked, I couldn't call or send texts, but the 4G works. I went to the store, and they told me it was blacklisted because of the 500 euros. I paid the 500 euros on the spot by credit card, but my phone is still blocked. How can I unlock it? Is there a delay? Bouygues is unable to respond to me, and it's impossible to reach customer service since I'm no longer a customer. HELP PLEASE!

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4 réponses

Réponse 1 / 4

MEPHISTO69 Posted messages 299 Registration date Status Contributeur Last intervention 1 014

Day

Below are various procedures to unlock this device. You can try the manipulations described....

https://www.monpetitmobile.com/aides-iphone/comment-debloquer-iphone-4s-5-5s-5c-6-plus/

"The essence of mediocrity is to believe oneself superior."
La Rochefoucauld

Fanny24

Alright, I'll try, thank you for your help.
I want to clarify that I am a police officer; we looked with my colleagues thanks to their blacklist for supposedly theft since we can't blacklist for non-payment, that is totally illegal, he claims he was stolen by me LOL. But that got me flagged by the fraud enforcement agency. I will check your link and keep you informed.
Is it possible that they might never unlock it? And when I go to the Apple Store, can they do something?

Fanny24

Ils m'ont dit 5 jours de délai, faut-il y croire ou pas ?

Fanny24

I also wanted to know, I looked at your link regarding unlocking as a former Bouygues customer, but it specifies to call 1064. However, when I call 1064, the server asks for my phone number, and when I enter it, it is not recognized because I am no longer a Bouygues customer, making it impossible to reach an advisor. The only ones I can contact are at 3106, but they are unable to help me and keep repeating, "you are in the sales department, contact 1064," not understanding that I am no longer a Bouygues customer.

Réponse 2 / 4

MEPHISTO69 Posted messages 299 Registration date Status Contributeur Last intervention 1 014

Even when calling 1064?

Then have the IMEI code of your phone ready for that. It will then be unlocked and you will be able to use it with another operator.

"The characteristic of mediocrity is to believe oneself superior."
La Rochefoucauld

Fanny24

The 1064 is impossible to access because I am a former customer. I haven't been with Bouygues for a month, I switched operators and I'm with Free now. But they still blacklisted me, my phone is unusable, I can only access 4G or Wi-Fi.
What should I do?

Réponse 4 / 4

MEPHISTO69 Posted messages 299 Registration date Status Contributeur Last intervention 1 014

Was the SIM card in the iPhone at that time?

--
"The peculiarity of mediocrity is to believe it is superior."
La Rochefoucauld

Fanny24

Yes, of course, but right now I'm using my SIM card in my old iPhone and there's no issue with network, Wi-Fi, synchronization, etc. I called Apple and explained the issue to them; the Genius Bar is proceeding with an exchange of my 6S under warranty (purchased less than 6 months ago). We did the restorations together over the phone, but nothing changed, so they're exchanging it for me, which is already something. I just had to pay 500 euros all at once to supposedly unblock it, even though a payment plan was in place to regularize my two-year contract payment.

MEPHISTO69 Posted messages 299 Registration date Status Contributeur Last intervention 1 014 > Fanny24

It's settled, and that's a relief..

These suppliers can sometimes be real leeches when you leave them..

I had a similar problem in the past with another supplier...

You never know whom to trust now..

Fanny24

Honestly, I am outraged by their practices; it’s unacceptable, and there’s no longer any question why the company is under judicial recovery and is being gradually bought out. Their methods are shameful. Previously, I was with Orange, and I had a similar engaged plan; they initially informed me that I would need to settle and just let the repayment plan proceed without any issues.
How did you resolve your issue?
Yes, I would say the problem is half resolved, as long as I don’t have the new iPhone in my hands. I made a request for recourse regarding their methods because being blacklisted for a payment default is illegal, so they are treating it as theft. However, I took out the letter I received, and I have a 30-day deadline (dated August 24th) to do what is necessary before recovery proceedings are initiated.

Unlocking a blacklisted phone

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