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I have a problem with an order placed on a website.

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MarineTibo Posted messages 2 Status Member -  
 Guillaume -
Hello everyone,

I have a problem with a clothing/shoe website... I hope you can help me.
I bought shoes on the Mon Mode Room site (http://www.monmoderoom.com/) for €85, with free shipping, and I still haven't received the shoes. Maybe I need to wait a bit longer, it's only been a week since I ordered them, despite the information on the package stating that it would arrive within 5 days at the latest. I hope to receive them because the biggest problem is that I wasn't charged €85, but €94.35 under some name I don't recognize! It's impossible to contact the website, neither the seller nor anything else... I didn't pay attention to the seller's name or where it was coming from when I ordered the item. When I check my order information, they confirm that I paid €85 but it's not the same price on my bank account... And the site does not display any number to call in case of a problem, you can write a message but it doesn't go through...
Please, what can I do?

19 answers

  1.
    MarineTibo Posted messages 2 Status Member 5
     
    ORDER FINALLY ARRIVED!

    After a month and a half of waiting, with an extra €10 charged on top of my purchase price, my order has finally arrived at its destination. My shoes are of very good quality (thankfully given the price!), so I am not disappointed with the goods, but despite that, I do not recommend this site at all! No address, no phone number, no name, impossible to send an email, nothing at all.

    Have a good day everyone and thank you for your help!
    5
    1. Titi14
       
      Hi girls, I had the same money problem as you
      But don't worry, I ordered sneakers on November 6 and I just received them in the right size and the right pair :)
      0
      1. steph92 > Titi14
         
        Hello,

        Your message is reassuring, thank you for informing us.
        It's just not normal to wait this long to receive an order. I am still desperately waiting to be delivered because I placed my order on November 3rd and to this day, nothing. Have you checked the tracking on their courier link (EMS)? It's a Chinese site, I believe? The last update I have is from November 19th and it indicates that there was a delivery failure in English without any explanation...
        I will continue to wait, but if I still do not receive my order, I will consider it theft on their part because they have already deducted the amount but made no delivery. To be continued...
        0
      2. maddouddou > steph92
         
        Hello!!

        Finally a nice surprise in the mail this noon! The shoes I ordered on October 25, 2016 have finally arrived!!! Don't lose hope!!
        0
      3. steph92 > maddouddou
         
        Thank you for your message, and I'm glad you received your order.

        In that case, I will still keep hope even though I'm starting to despair since the order is over a month old...
        But I tell myself that I might eventually receive it. If you placed your order on October 25 and received it on December 5, then I figure I might have the same luck as you... or not.
        In the meantime, the order amount has already been deducted, but I haven't received any merchandise, which is just not normal. This site should be pursued because unfortunately, other people will fall into the trap...
        1
  2. I.B
     
    Good evening MarineTibo

    I intend to buy sneakers on this site but I am worried about your post.. so did you receive your shoes?

    Thank you!
    2
    1. Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 519
       
      Hello


      I intend to buy sneakers on this site.. Hmm.. This Monmoderoom is an anonymous (Unidentified..) 'off-shore' type site. This means that in case of a problem (No delivery, wrong model, wrong size, etc..) there will be no possible recourse other than amicable.. Russian roulette.. Common sense would suggest avoiding these kinds of sites that generate troubles.. But everyone does what they want, free to get scammed with no hope of getting their money back...

      See you

      PS: Just because some 'dummy' claims he received wonderful shoes better than the real ones doesn't mean you will be satisfied..
      0
    2. MarineTibo
       
      Good evening I.B, I am replying to you late; I did indeed receive the shoes, they seem to be of very good quality (thankfully given the price), but I only received them after a month and a half and an additional €10 was debited from my account. It's up to you to decide now, but personally I know I will never order from this site again, despite the good deals...
      0
  3. acive Posted messages 129 Status Member 7
     
    Hello,
    Sometimes the post takes longer than expected, but...
    You can always dispute the transaction with your bank (I believe we have a month)
    Especially if the rate is not the one you ordered.

    Best regards
    0
    1. Léa
       
      Same here! I placed an order a week ago for a pair of sneakers for 89 euros and no news at all, and especially NO reviews on the internet talking about this site. It's a nice scam :( ...
      0
    2. steph92
       
      Hello (Lea)

      I wanted to ask if you received your order?
      As of today, I still haven't received anything, even though I placed an order at the beginning of last November on this same site... I really think it's a scam!
      Keep us posted, thank you.
      0
  4. pachani Posted messages 3 Status Member
     
    Hello,
    I had the same problem as you.
    I ordered shoes from monmoderoom (a site I didn't know) 5 days ago, and my account was charged 64 E instead of the 55 E advertised on the site by a Chinese company (middiantecc) that doesn't seem very reputable based on my research.
    Furthermore, while searching on société.com or infogreffe, monmoderoom doesn't exist!
    I think I will call my bank tomorrow!
    Let me know if you receive your package.... mine is supposedly being handled by DHL....
    We'll see.
    Good luck!
    0
    1. Bull'
       
      Hello, did you finally receive your order? I just placed an order on this site and your reviews worry me a bit
      Thank you in advance
      0
    2. MarineTibo
       
      I am replying to you late; indeed, I received my shoes after a month and a half! They are still of good quality despite having a higher charge than I had paid. You just need a bit of patience...
      0
  6. acive Posted messages 129 Status Member 7
     
    Well girls, I advise you to create a PayPal account;
    Most selling sites accept PayPal

    You don't need to put money in this account, you just need to enter your credit card number, but you only do it once and on one site (PayPal), instead of "distributing" your credit card among all those shady sites.

    I had a dispute a while ago; I bought a keyboard for my laptop (€20), well, the guy sent me a copy of the shipping receipt from Chronopost (with nonexistent tracking, of course) and an invoice from the post office. I had never seen that and found it suspicious but whatever...

    After about 3 weeks, still nothing. After talking to the seller, who kept saying, "I'll check with the post office," I opened a dispute with PayPal. I don't care about the €20, it's about principle...
    They connected us on their site with someone from PayPal. The guy insisted on his version; anyway, I kind of let it go, and after 2 or 3 days, surprise, the €20 appeared in my bank account.

    With them, you can't say the company has vanished into thin air because PayPal has all the banking information of everyone, you see?
    0
  7. sophie85
     
    Hello,

    Have you received your orders?
    I ordered on September 19, 2016. Like you, I was charged €115.35 instead of the €105 that was expected. I received an email stating that my package was being handled by a carrier, but the tracking number doesn't work. I'm very worried...
    0
    1. luc
       
      Good evening,
      we had the same issue, a quick order without properly checking the website's credibility. However, as soon as you look a bit deeper, it's quite obvious:
      http://www.scamadviser.com/check-website/monmoderoom.com

      Furthermore, there is no legal information on the site, and it doesn't take long to find out that the domain name is registered with a fake address and name... It's clearly a scam, maybe the credit card insurance can help?
      0
      1. Sophie85 > luc
         
        I called my bank. They advised me to block my card, but it is very difficult to recover the amount charged...
        I hope a little naively that the package will still arrive.
        0
    2. pachani
       
      No panic,
      My order arrived after a month. The shoes are identical to the description...
      The site even asked me to give them a little review!
      Patience... I had given up on it and thought I had been scammed too.
      0
    3. aidesoi Posted messages 5 Status Member
       
      I sent an email to find out why the amount charged was higher than expected, and I received an email this morning in English: Dear Customer,
      Would you please send me a copy of the bank statement which indicates this different charge and we could investigate it.
      Kind regards
      PSP
      I will do it, to be continued... but I'm not sure I'll get my shoes back one day!!
      0
    4. Nel9122 Posted messages 1 Status Member
       
      What email address did you send your message to??
      I also have a problem…
      Order not received since January 15
      Thank you for your reply
      0
  8. pachani
     
    Hello everyone,
    Don't panic, I just received my order after a month!
    My sandals are as described. I don't know why they were sent from China... and they don't seem to be fakes...
    The additional fees, around 10 euros, I think are for customs, because on the package, it says 10 dollars...
    The site even sent me a message in English asking me to write a little review for them...
    Keep hope, I had already given up on this. Who would have thought!
    -1
    1. Sophie85
       
      Thank you for your hopeful response!
      0
    2. MarineTibo
       
      With some delay, I am responding to you, and it is true that my package arrived after a month and a half, but I am not disappointed with the product; my shoes are of very good quality!
      0
    3. steph92
       
      Hello,

      I just saw this discussion forum because I am currently in the same situation.
      I placed an order on this same site since November 3rd for an item priced at €85, which I still haven't received to this day! I'm seriously starting to worry, and usually, I am very careful about the websites I order from. This one seemed reliable, but I think they ultimately don't seem trustworthy or serious... This will be the first and last time I get caught like this!
      But when I read your messages, it reassures me because you eventually received your orders, albeit late, but you seem to be happy in the end, and that's great. I'm going to keep my hopes up and hope to be delivered very soon.

      I sent them a final email to find out the status of my order, but they aren’t responding of course, and I informed them that if I still don’t have my order, I will file a complaint, especially since they have already charged (an amount higher than the product's base price). The link they provided to track the order comes from the EMS carrier, and I think it is coming from China.
      In the last update of the tracking on 11/19/16, they state in English "Your item was not delivered successfully (FRENCH REPUBLIC FR921780) at 2016-11-19 09:43:00
      Reasons for unsuccessful delivery: 16"
      That doesn’t reassure me much... but I will keep hoping and especially hope that I haven't been scammed.
      0
    4. Sim > steph92
       
      I find myself in the same situation as you, and seeing the site disappear from Google search does not reassure me. I also hope to get the shoes or my money back, no matter what happens.
      0
    5. véro13 > steph92
       
      Good evening, I received my order after 1 month.
      They sent me the wrong size.
      On the website, I cannot print an invoice and I don't have a return address.
      Very worried......
      0
  9. maddouddou Posted messages 1 Registration date   Status Member Last intervention  
     
    Hello MarineTibo!

    I’m reaching out to see if you have any updates on your package!!?
    Unfortunately, I'm experiencing the same issue!! I usually pay attention, being very cautious, but I didn’t notice that there was no tracking number or address on their site...

    Thank you in advance for your reply!!!!
    0
  10. calexyc Posted messages 1 Status Member
     
    Good evening

    Do you have any news regarding your order???

    Have you received your order?
    0
    1. maddouddou
       
      Hello,

      As for me, I placed an order on October 25 and I still haven't received anything :(...
      But I find hope with sophie85's comment who finally received her order!
      To be continued....
      0
      1. calexyc > maddouddou
         
        I just sent an email through the site and I'm waiting for a response

        to be continued......
        0
  11. hellohowareyo Posted messages 2 Status Member
     
    I am exactly in the same situation as you. I am so happy not to have been the only one in this case (without being mean).
    0
    1. Sophie85
       
      Order received!
      0
    2. maddouddou
       
      Great sophie85!! It gives a bit of hope! We have to hope we have the same luck as you!!
      0
    3. Critiu29
       
      Hello, I ordered a pair of shoes for my husband on October 12 and as of today they have been stuck at Shanghai airport since October 24. Still no news. I think I got scammed. In any case, it's a site to forget.
      0
  12. baaptiste Posted messages 2 Status Member
     
    Hello,

    I’ve been hesitating for quite a while to buy an item on this site, from what I read you all received your order (a month and a half later, granted) and the item was very satisfactory.

    Do you think it’s worth it to place an order, even if I have to bite my nails for a month?

    In the end, no one had any bad surprises, everyone received their order and is satisfied?

    One last thing, has anyone ever purchased from labelpolo.com? Is the site reliable?

    Thank you for your answers.
    0
    1. aidesoi Posted messages 5 Status Member
       
      Good evening, if I were you, I wouldn't order from this site. I ordered sneakers for my daughter's Christmas at the beginning of December and I haven't received anything except an email saying they were shipped and another for the deduction of 85 euros, whereas they deducted 92.78. I've tried to contact them by email but it's impossible; they don't respond. It's a big scam and I don't think I'm going to receive them; apparently, it's coming from China.
      0
      1. Steph92 > aidesoi Posted messages 5 Status Member
         
        Hello,
        I agree with you. It's a beautiful scam. On my side, I placed an order at the beginning of November which I have still not received. Some people received their orders more than a month after they were placed (which is just not normal!) so maybe a miracle day…
        We need to file a complaint against this kind of dishonest site and be vigilant for next time. In any case, my advice is: do not order from this site!
        0
    2. aidesoi Posted messages 5 Status Member
       
      We must especially be vigilant for the future; there are more and more websites like this, and unfortunately filing a complaint would be useless. We are the ones who provided our bank details, and there is nothing we can do except block our card to avoid any further unpleasant surprises!!!! In any case, no basketball for my daughter's Christmas.
      0
  13. mathilderoy Posted messages 1 Registration date   Status Member Last intervention  
     
    Good evening everyone, I just ordered a pair of sneakers from this site, usually I always do my research beforehand and this time I was so eager to get my sneakers that I ordered right away, and reading your comments I'm starting to panic. It's my boyfriend who's freaking out because he paid with his card, so I feel guilty...
    Please tell me that even if it took a long time, you still received your order???

    THANK YOU in advance for your responses.
    0
  14. Maddouddou
     
    Good evening! I did the same thing as you... but after a month and a half of waiting and after all hope was lost, I received my sneakers! I think the package got held up in customs (which also explains the higher amount debited, it’s the customs fees)... so even if it takes a while, don’t lose hope!! Have a good evening!
    0
    1. Mathilderoy
       
      Thank you for your reply; it reassures me in a way and not in another. Waiting for a package without knowing when it will arrive, especially given the amount of €85, is significant. So I really hope to receive it even in two months, but thank you again for your response. Have a good evening.
      0
      1. aidesoi Posted messages 5 Status Member > Mathilderoy
         
        Good news, I just received them right now!! Ordered on December 5th, I think they are counterfeit, but very well made!! Phew!!!
        0
  15. manbdn Posted messages 1 Registration date   Status Member Last intervention  
     
    Good evening, I received my order this morning and I placed it on November 25th. The shoes are as shown in the photo and seem to be of very good quality.
    Don't worry, you need to be patient.
    Have a nice evening everyone ;)
    0
    1. Mathilderoy
       
      Ah, perfect then, thank you very much for taking the time to share your case with us, it’s reassuring to see messages like this! Thank you and Merry Christmas to everyone!
      0
  16. Mathilderoy
     
    Good evening everyone, I ordered a pair of sneakers on December 14th and just received them this morning. They fit well, I thought they might be counterfeit but they're actually a very good counterfeit, and no extra cost either. I wish you all that your orders go as well as mine! Happy end-of-year celebrations to everyone!
    0
  17. Nathalie
     
    I just ordered a pair of shoes on this site and I'm really starting to fear that my shoes will never arrive... Do you think my pair will still arrive one day despite everything?
    0
    1. c,fh
       
      I received them after a month, unfortunately, it's not the right pair...
      0
    2. Nathalie
       
      Received after 2 weeks; good pair and good size!
      (ordered on 01/15 and received on 01/30).
      0
  18. francette6939 Posted messages 4 Status Member
     
    I was also scammed by the site Aliexpress and Ronsss. I ordered and paid, it was deducted from my account, and I never received the order. No more orders from abroad!!!
    0
    1. fracette6939
       
      It has been 6 months since I ordered and still nothing, even though they promised me a refund. Do not do any business with Aliexpress or Ronss, it's a scam. However, if you order, use PayPal for security.
      0
  19. Guillaume
     
    I have received my order of the night vision binoculars, but they do not work. What should I do?
    0