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Impossible to connect my Orange Livebox 4. Thank you for your help!

Martiin -  
brupala Posted messages 111187 Registration date   Status Member Last intervention   -
Hello, I really need your help. I just installed my Livebox 4 from Orange in my apartment, and once connected to the wall and plugged in, when I turn it on it says, "synchronization error, check your connections." I've tried several times, in both phone sockets, but it's always the same thing. Is it my fault or is there something wrong with the Livebox? Thank you for your help!!

2 answers

  1.
    Redbart Posted messages 20955 Registration date   Status Member Last intervention   3 384
     
    Hello
    the Orange ADSL line is not open, wait 24 hours
    did you put the filter?
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    1. Martiin
       
      Thank you very much for your help! How do you know that the line is not open? And what is a filter? I'm not very familiar with it, sorry.
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    2. Redbart Posted messages 20955 Registration date   Status Member Last intervention   3 384
       
      It is very likely that the Orange technicians have a delay on the customer area, the time to transmit the work order and the implementation

      if the box is not synchronizing, it means it does not detect the ADSL signal (if there is no other fault on the line)

      the ADSL filter is placed on the phone socket and the ADSL cable is connected to the filter
      (the filter is identified as ADSL)
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  2. brupala Posted messages 111187 Registration date   Status Member Last intervention   14 462
     
    Hi,
    are you arriving at the apartment where you already had another connection before?
    Do you have a communication box at your electrical panel?

    And... here it is!
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    1. Martiin
       
      I just moved in on August 20 and I've had the livebox for two weeks. Thank you for your help.
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      1. brupala Posted messages 111187 Registration date   Status Member Last intervention   14 462 > Martiin
         
        So never any connection before,
        do you have a DTI at your electrical box?
        Do you know how the previous tenant was connected?
        ADSL or cable?
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