PowerPoint file won't open on my Mac with my account.
Seneve7
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Aliboron Martin Posted messages 3655 Registration date Status Contributeur Last intervention -
Aliboron Martin Posted messages 3655 Registration date Status Contributeur Last intervention -
Hello,
I have a MacBook Pro with OS Yosemite 10.10.5, since late 2015.
I bought the Office pack for Mac.
For the past few days, I haven't been able to open certain PowerPoint files, the following message appears:
"Microsoft PowerPoint has unexpectedly quit"
I realized that with my guest session, the file opens normally.
Additionally, I installed the latest Office updates this morning.
Does anyone have a miracle solution?
Thank you very much in advance!
Configuration: Mac OS X (10.10.5) / Safari 9.1.1
I have a MacBook Pro with OS Yosemite 10.10.5, since late 2015.
I bought the Office pack for Mac.
For the past few days, I haven't been able to open certain PowerPoint files, the following message appears:
"Microsoft PowerPoint has unexpectedly quit"
I realized that with my guest session, the file opens normally.
Additionally, I installed the latest Office updates this morning.
Does anyone have a miracle solution?
Thank you very much in advance!
Configuration: Mac OS X (10.10.5) / Safari 9.1.1
2 réponses
Hello,
While we wait for our M$ Office specialist, Master Aliboron Martin, to come by, try, from your user account, with Ppt closed / Library / Preferences, and move the file "com.microsoft.powerpoint.plist" to the trash.
Check that you have, in the same preferences folder, a subfolder Microsoft, in which you will find the same preference file that needs to be deleted.
No need to worry, the preference files will be recreated the next time the application starts; only a few possible settings will be lost and need to be recreated.
--
When it’s urgent, it’s already too late (Talleyrand)
While we wait for our M$ Office specialist, Master Aliboron Martin, to come by, try, from your user account, with Ppt closed / Library / Preferences, and move the file "com.microsoft.powerpoint.plist" to the trash.
Check that you have, in the same preferences folder, a subfolder Microsoft, in which you will find the same preference file that needs to be deleted.
No need to worry, the preference files will be recreated the next time the application starts; only a few possible settings will be lost and need to be recreated.
--
When it’s urgent, it’s already too late (Talleyrand)
Regarding Office 2016, things have become a bit more complex, given the current Apple specifications. In addition to the preference files we are used to, there are also some in ~/Library/Containers.
And more specifically in this case, we are thinking of the file com.microsoft.Powerpoint.plist which is located in ~/Library/Containers/com.microsoft.Powerpoint/Data/Library/Preferences (yes, it has become complicated). So it needs to be tested. As a precaution, rather than deleting it directly, the same result can be achieved simply by renaming the file (for example to com.microsoft.Powerpoint.plist-ex). This way, we can easily revert if necessary.
Let’s also remind, just in case, that deleting preferences should be done after quitting the relevant application and that, in the latest versions of Mac OS X, it is sometimes necessary to restart the Mac for these changes to take effect...
Hello there!
Bernard
And more specifically in this case, we are thinking of the file com.microsoft.Powerpoint.plist which is located in ~/Library/Containers/com.microsoft.Powerpoint/Data/Library/Preferences (yes, it has become complicated). So it needs to be tested. As a precaution, rather than deleting it directly, the same result can be achieved simply by renaming the file (for example to com.microsoft.Powerpoint.plist-ex). This way, we can easily revert if necessary.
Let’s also remind, just in case, that deleting preferences should be done after quitting the relevant application and that, in the latest versions of Mac OS X, it is sometimes necessary to restart the Mac for these changes to take effect...
Hello there!
Bernard
Hello,
Thank you very much for your expert and precise help!
I've done what you advised, namely renamed the file com.microsoft.Powerpoint.plist-ex...
Then I restarted my computer... and unfortunately got the same ppt message again: "Microsoft PowerPoint has quit unexpectedly."
I just went back and a new file appeared, which I renamed to "ex2."
Additionally, for your information, I also see the following file: com.microsoft.Powerpoint.plist.rOclcgR
and this one:
com.microsoft.Powerpoint.LSSharedFileList.plist
I do not know if this is normal?
Thank you very much for your expert and precise help!
I've done what you advised, namely renamed the file com.microsoft.Powerpoint.plist-ex...
Then I restarted my computer... and unfortunately got the same ppt message again: "Microsoft PowerPoint has quit unexpectedly."
I just went back and a new file appeared, which I renamed to "ex2."
Additionally, for your information, I also see the following file: com.microsoft.Powerpoint.plist.rOclcgR
and this one:
com.microsoft.Powerpoint.LSSharedFileList.plist
I do not know if this is normal?
Seneve7 :
I don't know if this is normal?
Oh, certainly normal. But the difficulty lies in finding which file(s) is (are) at fault (since it's probably not that one). And since the file structures in Mac OS X have become very complex, searching isn't simple, that's for sure... To give you an idea of the files that may be affected in your user account, you can refer to the lists indicated in the Office 2016 uninstallation procedure.
But as always, caution with operations whose consequences we do not master. Backups, backups, backups beforehand! Checks, verifications,...
I don't know if this is normal?
Oh, certainly normal. But the difficulty lies in finding which file(s) is (are) at fault (since it's probably not that one). And since the file structures in Mac OS X have become very complex, searching isn't simple, that's for sure... To give you an idea of the files that may be affected in your user account, you can refer to the lists indicated in the Office 2016 uninstallation procedure.
But as always, caution with operations whose consequences we do not master. Backups, backups, backups beforehand! Checks, verifications,...
dede74000 :
Why make it simple when you can make it complicated?!!!
Ah, we can say it, Apple's specifications for everything that needs to be approved for the App Store have become very complex. Just the files that are in "Group Containers" with their obscure (imposed) numbering, essential for applications that want to share (a little) elements, it's something to dream about... :-)
We hope that at least, in return, it's a guarantee of stability and security (?)
Why make it simple when you can make it complicated?!!!
Ah, we can say it, Apple's specifications for everything that needs to be approved for the App Store have become very complex. Just the files that are in "Group Containers" with their obscure (imposed) numbering, essential for applications that want to share (a little) elements, it's something to dream about... :-)
We hope that at least, in return, it's a guarantee of stability and security (?)
Hello again,
at the end of the weekend, I tried once more to fix the problem by neutralizing each file in "com.microsoft.Powerpoint" one by one... and nothing, the file won’t open and the same message "Microsoft PowerPoint has unexpectedly quit."
In the end, I opened the error message they suggest sending to Apple. I don't understand much. I'm copying below the beginning and the end (as a lot of intermediate lines evidently mention various tests performed by the machine: "Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9130a69a __pthread_kill + 10
1 libsystem_pthread.dylib 0x99c04634 pthread_kill + 101
......
....."
up to "Thread 19"
BEGINNING OF MESSAGE:
Process: Microsoft PowerPoint [4903]
Path: /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
Identifier: com.microsoft.Powerpoint
Version: 15.24 (15.24.16070900)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Microsoft PowerPoint [4903]
User ID: 501
Date/Time: 2016-07-24 23:01:25.113 +0200
OS Version: Mac OS X 10.10.5 (14F1713)
Report Version: 11
Anonymous UUID: E023F83E-0C0F-C248-8D05-B30FB286BD34
Sleep/Wake UUID: EF92563A-A5E8-4FF8-82DC-D5A7608E2FD4
Time Awake Since Boot: 54000 seconds
Time Since Wake: 2700 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
[4903] stack overflow
....
.....
.....
....
.....
END OF MESSAGE:
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 22453
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=323.0M resident=124.6M(39%) swapped_out_or_unallocated=198.4M(61%)
Writable regions: Total=210.0M written=50.0M(24%) resident=89.6M(43%) swapped_out=0K(0%) unallocated=120.4M(57%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.1M
Activity Tracing 2048K
CG backing stores 15.2M
CG image 7588K
CG shared images 400K
CoreAnimation 16.8M
CoreData 4K
CoreGraphics 4K
CoreUI image data 480K
Foundation 4K
IOKit 4016K
Image IO 6996K
Kernel Alloc Once 4K
MALLOC 93.1M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenCL 40K
SQLite page cache 3200K
Stack 73.2M
VM_ALLOCATE 17.7M
__DATA 19.7M
__GLSLBUILTINS 2588K
__IMAGE 528K
__LINKEDIT 57.2M
__OBJC 5192K
__TEXT 266.4M
__UNICODE 552K
mapped file 206.9M
shared memory 4K
=========== =======
TOTAL 831.2M
Model: MacBookPro12,1, BootROM MBP121.0167.B14, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: Internal Memory Card Reader
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
That's it...
I would completely understand if you told me "that's enough"...
Otherwise, I haven't yet deleted the Office pack and tried to reinstall it (I hope that's possible since I bought it online).
Have a nice week regardless :-)
at the end of the weekend, I tried once more to fix the problem by neutralizing each file in "com.microsoft.Powerpoint" one by one... and nothing, the file won’t open and the same message "Microsoft PowerPoint has unexpectedly quit."
In the end, I opened the error message they suggest sending to Apple. I don't understand much. I'm copying below the beginning and the end (as a lot of intermediate lines evidently mention various tests performed by the machine: "Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9130a69a __pthread_kill + 10
1 libsystem_pthread.dylib 0x99c04634 pthread_kill + 101
......
....."
up to "Thread 19"
BEGINNING OF MESSAGE:
Process: Microsoft PowerPoint [4903]
Path: /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
Identifier: com.microsoft.Powerpoint
Version: 15.24 (15.24.16070900)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Microsoft PowerPoint [4903]
User ID: 501
Date/Time: 2016-07-24 23:01:25.113 +0200
OS Version: Mac OS X 10.10.5 (14F1713)
Report Version: 11
Anonymous UUID: E023F83E-0C0F-C248-8D05-B30FB286BD34
Sleep/Wake UUID: EF92563A-A5E8-4FF8-82DC-D5A7608E2FD4
Time Awake Since Boot: 54000 seconds
Time Since Wake: 2700 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
[4903] stack overflow
....
.....
.....
....
.....
END OF MESSAGE:
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 22453
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=323.0M resident=124.6M(39%) swapped_out_or_unallocated=198.4M(61%)
Writable regions: Total=210.0M written=50.0M(24%) resident=89.6M(43%) swapped_out=0K(0%) unallocated=120.4M(57%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.1M
Activity Tracing 2048K
CG backing stores 15.2M
CG image 7588K
CG shared images 400K
CoreAnimation 16.8M
CoreData 4K
CoreGraphics 4K
CoreUI image data 480K
Foundation 4K
IOKit 4016K
Image IO 6996K
Kernel Alloc Once 4K
MALLOC 93.1M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenCL 40K
SQLite page cache 3200K
Stack 73.2M
VM_ALLOCATE 17.7M
__DATA 19.7M
__GLSLBUILTINS 2588K
__IMAGE 528K
__LINKEDIT 57.2M
__OBJC 5192K
__TEXT 266.4M
__UNICODE 552K
mapped file 206.9M
shared memory 4K
=========== =======
TOTAL 831.2M
Model: MacBookPro12,1, BootROM MBP121.0167.B14, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: Internal Memory Card Reader
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
That's it...
I would completely understand if you told me "that's enough"...
Otherwise, I haven't yet deleted the Office pack and tried to reinstall it (I hope that's possible since I bought it online).
Have a nice week regardless :-)
Unfortunately, the only file I found in "com.microsoft..." in the Library Preferences folder is the following: "com.microsoft.office.licensingV2"... which I haven't touched.
And in the Preferences folder, I can't find a "Microsoft" subfolder.
I have another Library folder in the "System" directory but without a Preferences subfolder.
I suppose we have to wait for Master Aliboron Martin's visit ;-)
Thanks again...
To access your user library, it's from the Finder/Go menu, by holding down the option (alt) key, which will make it appear in the drop-down menu.
Thank you, indeed I wasn't in the right Library... and I don't know how I would have found it...
So I actually found the infamous file and I deleted it permanently... but it's still not working.
However, I didn't find the Microsoft subfolder in Preferences or in Library...