View original (French)

Built-in battery in the PC

kevin -  
kekedu95 Posted messages 1 Status Member -
Hello,

I have exactly the same problem (black screen on startup). The issue is that I cannot remove the battery since the battery is built into the laptop.

So, how can I start my PC without touching the battery?

Thanks in advance.

Configuration: Windows 7 / Firefox 35.0

3 answers

  1.
    Heiikichi Posted messages 375 Status Member 67
     
    Hello,

    "I have exactly the same problem (black screen at startup)"
    What do you mean by "the same problem"?

    What hardware do you have?
    3
    1. kevin
       
      Hello,

      Thank you for your quick response. Recently I installed Windows 10. Since yesterday, when I want to turn on my PC, a black screen appears and I can't do anything. At first, there is the brand (Toshiba) that appears, then the Windows logo, and afterwards nothing.

      It is a Toshiba Satellite P50-B113.

      Thank you very much.
      0
    2. Heiikichi Posted messages 375 Status Member 67
       
      Is your PC still under warranty?
      0
    3. kevin
       
      Yes, the PC is still under warranty.

      But will I lose all my files? Is there a way to recover them?

      Because yesterday I started the PC in Safe Mode, and it worked fine, but after I clicked the "restart" button, the black screen reappeared!

      Thank you very much.
      0
    4. Heiikichi Posted messages 375 Status Member 67
       
      Without being able to remove the battery, it is impossible (at least without voiding the warranty) to perform the procedure of removing it, then holding down the power button for about ten seconds... In most cases this procedure works...

      By calling Toshiba's technical support, I think they can guide you on the manipulation to perform, and they can certainly inform you about any possible data backup

      Awaiting responses from other CCM users ....
      0
    5. kevin
       
      Thank you for all this information!
      0
  2. phil2k Posted messages 10841 Registration date   Status Contributor Last intervention   2 339
     
    Hello

    If the PC starts correctly in Safe Mode, there is probably a problem with the graphics card driver.

    Try reinstalling it or updating it.

    --
    There are 3 kinds of people: those who can count and those who can’t.
    1
    1. kevin
       
      I will try and I will let you know. Thank you very much.
      0
  3. kekedu95 Posted messages 1 Status Member
     
    Hello,

    I tried to uninstall the graphics card driver. But I’m not very knowledgeable and I didn’t want to mess up, so I didn’t find this driver in Programs and Features. That’s why I took a screenshot of my program. If you could tell me which driver I should delete, that would be great.

    Thanks in advance.

    0