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YouTube TV Phillips playback issue

samouit Posted messages 10 Status Member -  
Support Philips Posted messages 2396 Status Member -
Hello Philips TV model 55pfh5500
I restored my TV and since then I can't watch videos on YouTube, my video starts but there is no sound or image, I can't connect to the internet or register my product on Philips even though the Wi-Fi is activated and working.

1 answer

  1.
    Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    We are sorry to hear that.

    In order to assist you, could you please confirm if you have completed the latest update on your TV?

    https://www.philips.fr/c-p/55PFH5500_88/5500-series-televiseur-led-plat-full-hd-avec-androidtm-avec-pixel-plus-hd/aide

    Best regards,

    PP
    Philips France Advisor
    @PhilipsCare_FR
    -1
    1. samouit Posted messages 10 Status Member
       
      I don't know, but when I go to check for updates, it says no updates found.
      0
    2. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 782 > samouit Posted messages 10 Status Member
       
      Hello.

      I believe you need to download the update, burn it to a USB key, and then install it on the TV.
      For my old TNT decoder, I did it this way, and it should be the same for the TV.

      However, wait for the advice from Philips support.

      Cheers
      0
    3. samouit Posted messages 10 Status Member > Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention  
       
      Thank you
      0
    4. Support Philips Posted messages 2396 Status Member 554
       
      Dear Customer, as mentioned by "Jojolaguitare," you can download the latest update for your TV onto a USB stick. Feel free to click on the following link to do so:

      http://philips-tvconsumercare.kxondemand.com/portal/fr/Faq/All/3474

      Did this help resolve your issue?

      Best regards,

      PP
      Philips Customer Service FR
      0
    5. samouit Posted messages 10 Status Member > Support Philips Posted messages 2396 Status Member
       
      I will try, thank you.
      0