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Fiber issue

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I@nCurtis Posted messages 25 Status Membre -  
brupala Posted messages 111642 Registration date   Status Membre Last intervention   -
Hello,

I am contacting you because I have been experiencing an issue for a few weeks now, since I got fiber with Orange. There are 2 Macs (a desktop and a laptop) connected via Wi-Fi, plus my PC (Windows 7) connected via Ethernet to the box. I constantly have to turn off and restart my box every time I turn on my PC because it does not detect the box otherwise. When I click on "Troubleshoot" it tells me that it cannot find a valid IP configuration. I have looked on several forums with similar problems and have tried a few manipulations but without success. I prefer to avoid doing anything rash..
I am therefore seeking your help to resolve this issue.

Thank you in advance

Configuration: Windows 7 / Chrome 48.0.2564.116

5 réponses

Réponse 1 / 5
beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811
 
Hello

Check that your DNS is set to automatic by right-clicking on the network, opening the network center, then clicking on Ethernet or Wi-Fi (the blue text) at the top, then clicking on properties and on IPv4 protocol to ensure everything is set to automatic under general and under alternative configuration.
Best regards
--
Computing is just a tool, like a paintbrush or a pencil.
Avoid those so-called free repair software; they are of no major use. Your best companions are DOS and Powershell...
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I@nCurtis Posted messages 25 Status Membre
 
I had already checked before and it had already been done, so there are no changes in that regard.
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Réponse 2 / 5
brupala Posted messages 111642 Registration date   Status Membre Last intervention   14 428
 
Hi,
please contact your ISP to request a replacement for the box, if it was working better before.
Is your PC connected directly to the box or through powerline adapters?

--
and... There you go!
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I@nCurtis Posted messages 25 Status Membre
 
It worked before when I didn't have fiber, it's since I got fiber that I'm actually encountering this problem. My PC is directly connected to the router by an ethernet cable.
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beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811 > I@nCurtis Posted messages 25 Status Membre
 
re
Your box installation went well up until the message delivered by SMS?
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I@nCurtis Posted messages 25 Status Membre
 
Yes, no apparent issues. I wasn't present during the installation, but everything seemed to have gone well.
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beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811 > I@nCurtis Posted messages 25 Status Membre
 
In that case, I suggest you call the Orange service at >>3900
the technical support is available 7 days a week, 24 hours a day.
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Réponse 3 / 5
I@nCurtis Posted messages 25 Status Membre
 
Maybe I forgot to mention that the problem only comes from my PC. The two Macs connected via WiFi have no issues and are always connected without needing to turn the box off and on again.
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beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811
 
Oh well, that's different. Have you already accessed your box's interface to check if this Ethernet connection is recognized by the equipment?
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I@nCurtis Posted messages 25 Status Membre
 
My bad, I thought I had been precise! Yes, I have already checked and it is indeed recognized as a "wired local network."
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beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811 > I@nCurtis Posted messages 25 Status Membre
 
So your connection in question is on your PC, check your Ethernet card in your devices, right-click on the Start menu, Device Manager
Click on the top under View and check Show hidden devices
What is the name of your network card and which driver is being used? Right-click on the name of the card and then on Properties.
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I@nCurtis Posted messages 25 Status Membre
 
So in "Network adapters" I see two items:

. Realtek PCIe GBE Family Controller
. TAP-Windows Adapter V9

When you talk to me about the driver used, do you mean the current version of the driver?
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beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811 > I@nCurtis Posted messages 25 Status Membre
 
Yes, the one displayed as the driver
Driver provider - Realtek
Driver date - 04/02/2015
Driver version 9.1.402.2015
Digital signature - Microsoft Windows
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Réponse 4 / 5
kaumune Posted messages 22600 Registration date   Status Contributeur Last intervention   5 156
 
Hi

What kind of Ethernet cable quality do you have?
At least CAT 5e?
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I@ncurtis
 
It is indeed CAT 5e.
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Réponse 5 / 5
I@nCurtis Posted messages 25 Status Membre
 
I called Orange customer service and they told me that it could be the firewall blocking the connection. I disabled it but it didn't change anything. They suggested changing the Livebox, but I doubt that's the problem since it works for the other two computers. Otherwise, I only have the option of buying a Wi-Fi card or a USB Wi-Fi adapter...
Any other solutions you think?
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kaumune Posted messages 22600 Registration date   Status Contributeur Last intervention   5 156
 
What version of Windows is it exactly?

What exact model of Livebox?

Have you tried all 4 ports on the box?

Have you tried both Ethernet ports on the PC?
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I@nCurtis Posted messages 25 Status Membre > kaumune Posted messages 22600 Registration date   Status Contributeur Last intervention  
 
I am using Windows 7 Home Premium 64 bit. It's a Livebox Play. I tried all 4 ports on the box with no result. On my PC, I only have one Ethernet port.
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kaumune Posted messages 22600 Registration date   Status Contributeur Last intervention   5 156
 
In the device manager === network adapter === properties of your network adapter === details === hardware identification number, what do you have?
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I@nCurtis Posted messages 25 Status Membre
 
What is surprising is that sometimes my PC detects the connection, it says "Network 4 Internet Access". I can browse some websites and not others. When I check the details on the sites I can't access, it says "Unable to find the server for ............. because the DNS resolution has failed. This error is often due to a lack of internet connection or incorrect network configuration. It can also be caused by a DNS server that is not responding or by a firewall that prevents Google Chrome from accessing the network."
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I@nCurtis Posted messages 25 Status Membre > kaumune Posted messages 22600 Registration date   Status Contributeur Last intervention  
 
[img]https://www.zupimages.net//img[/url]

(Sorry for the image quality, I took a photo with my phone because I'm not on the same computer)
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