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Fiber issue

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I@nCurtis Posted messages 25 Status Member -  
brupala Posted messages 111189 Registration date   Status Member Last intervention   -
Hello,

I am contacting you because I have been experiencing an issue for a few weeks now, since I got fiber with Orange. There are 2 Macs (a desktop and a laptop) connected via Wi-Fi, plus my PC (Windows 7) connected via Ethernet to the box. I constantly have to turn off and restart my box every time I turn on my PC because it does not detect the box otherwise. When I click on "Troubleshoot" it tells me that it cannot find a valid IP configuration. I have looked on several forums with similar problems and have tried a few manipulations but without success. I prefer to avoid doing anything rash..
I am therefore seeking your help to resolve this issue.

Thank you in advance

Configuration: Windows 7 / Chrome 48.0.2564.116

5 answers

  1.
    beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811
     
    Hello

    Check that your DNS is set to automatic by right-clicking on the network, opening the network center, then clicking on Ethernet or Wi-Fi (the blue text) at the top, then clicking on properties and on IPv4 protocol to ensure everything is set to automatic under general and under alternative configuration.
    Best regards
    --
    Computing is just a tool, like a paintbrush or a pencil.
    Avoid those so-called free repair software; they are of no major use. Your best companions are DOS and Powershell...
    1
    1. I@nCurtis Posted messages 25 Status Member
       
      I had already checked before and it had already been done, so there are no changes in that regard.
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  2. brupala Posted messages 111189 Registration date   Status Member Last intervention   14 462
     
    Hi,
    please contact your ISP to request a replacement for the box, if it was working better before.
    Is your PC connected directly to the box or through powerline adapters?

    --
    and... There you go!
    0
    1. I@nCurtis Posted messages 25 Status Member
       
      It worked before when I didn't have fiber, it's since I got fiber that I'm actually encountering this problem. My PC is directly connected to the router by an ethernet cable.
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      1. beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811 > I@nCurtis Posted messages 25 Status Member
         
        re
        Your box installation went well up until the message delivered by SMS?
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    2. I@nCurtis Posted messages 25 Status Member
       
      Yes, no apparent issues. I wasn't present during the installation, but everything seemed to have gone well.
      0
      1. beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811 > I@nCurtis Posted messages 25 Status Member
         
        In that case, I suggest you call the Orange service at >>3900
        the technical support is available 7 days a week, 24 hours a day.
        0
  3. I@nCurtis Posted messages 25 Status Member
     
    Maybe I forgot to mention that the problem only comes from my PC. The two Macs connected via WiFi have no issues and are always connected without needing to turn the box off and on again.
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    1. beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811
       
      Oh well, that's different. Have you already accessed your box's interface to check if this Ethernet connection is recognized by the equipment?
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    2. I@nCurtis Posted messages 25 Status Member
       
      My bad, I thought I had been precise! Yes, I have already checked and it is indeed recognized as a "wired local network."
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    3. beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811 > I@nCurtis Posted messages 25 Status Member
       
      So your connection in question is on your PC, check your Ethernet card in your devices, right-click on the Start menu, Device Manager
      Click on the top under View and check Show hidden devices
      What is the name of your network card and which driver is being used? Right-click on the name of the card and then on Properties.
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    4. I@nCurtis Posted messages 25 Status Member
       
      So in "Network adapters" I see two items:

      . Realtek PCIe GBE Family Controller
      . TAP-Windows Adapter V9

      When you talk to me about the driver used, do you mean the current version of the driver?
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    5. beber67470 Posted messages 5123 Registration date   Status Member Last intervention   811 > I@nCurtis Posted messages 25 Status Member
       
      Yes, the one displayed as the driver
      Driver provider - Realtek
      Driver date - 04/02/2015
      Driver version 9.1.402.2015
      Digital signature - Microsoft Windows
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  4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
     
    Hi

    What kind of Ethernet cable quality do you have?
    At least CAT 5e?
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    1. I@ncurtis
       
      It is indeed CAT 5e.
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  6. I@nCurtis Posted messages 25 Status Member
     
    I called Orange customer service and they told me that it could be the firewall blocking the connection. I disabled it but it didn't change anything. They suggested changing the Livebox, but I doubt that's the problem since it works for the other two computers. Otherwise, I only have the option of buying a Wi-Fi card or a USB Wi-Fi adapter...
    Any other solutions you think?
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    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       
      What version of Windows is it exactly?

      What exact model of Livebox?

      Have you tried all 4 ports on the box?

      Have you tried both Ethernet ports on the PC?
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    2. I@nCurtis Posted messages 25 Status Member > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
       
      I am using Windows 7 Home Premium 64 bit. It's a Livebox Play. I tried all 4 ports on the box with no result. On my PC, I only have one Ethernet port.
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    3. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       
      In the device manager === network adapter === properties of your network adapter === details === hardware identification number, what do you have?
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    4. I@nCurtis Posted messages 25 Status Member
       
      What is surprising is that sometimes my PC detects the connection, it says "Network 4 Internet Access". I can browse some websites and not others. When I check the details on the sites I can't access, it says "Unable to find the server for ............. because the DNS resolution has failed. This error is often due to a lack of internet connection or incorrect network configuration. It can also be caused by a DNS server that is not responding or by a firewall that prevents Google Chrome from accessing the network."
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    5. I@nCurtis Posted messages 25 Status Member > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
       
      [img]https://www.zupimages.net//img[/url]

      (Sorry for the image quality, I took a photo with my phone because I'm not on the same computer)
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