My PC does not detect my Samsung Galaxy S6 via USB

Solved
harrycullen7 Posted messages 62 Registration date   Status Membre Last intervention   -  
 Raoul93 -
Hello,
I just bought a HP Pavilion laptop with Intel Core i7, running Windows 10, and it seems there is already a problem.

When trying to connect my smartphone (Samsung Galaxy S6 running Android 5.1.1 Lollipop) via USB cable, nothing happens, no notification, and I can't find my phone (neither in File Explorer nor in Devices and Printers).

Strangely, my phone charges when it's connected to the PC, but it only charges; I can't access the phone's files using Windows File Explorer, so I can't transfer my documents, photos, videos, etc.

In the phone settings, the USB modem is not even activatable, it's greyed out.
In the drop-down menu, there is not even a constant notification saying that the device is connected as either a camera or a media device.

PLEASE how do I resolve this very annoying issue?

Thank you in advance :)

Configuration: Windows / Chrome 48.0.2564.109

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Harrycullen7

8 réponses

paul lamy de la chapelle
 
hello,
there is a connection issue between Samsung Galaxy smartphones and Windows 10. Here’s how to fix it (without downloading anything).
Go to the settings on your Samsung, then go to about phone (at the bottom of the list)/software information and click on build number several times. A message will appear notifying you that developer mode is enabled.
Your problem is resolved and your Samsung is visible on your PC running Windows 10.
a+
71
morgan2105 Posted messages 29 Status Membre
 
No, it doesn't work for me with my Galaxy Grand Prime and PC running Windows 10. I've tried everything: changing the USB cable, resetting the phone, installing My Phone Explorer client... but nothing! It's still not recognized by my PC, and I've also tried several different ones under different operating systems.
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paul lamy de la chapelle
 
In that case, try to check with your dealer. That's what I did and he found the solution that I shared above.
Good luck.
0