Help me with Steam issue

FalconFive Posted messages 8 Status Membre -  
ToxicHayabusa Posted messages 1029 Status Membre -
I log on to Steam and boom, a support alert appears at the top of my screen
as a result, I can no longer buy or sell on the community market and can no longer play
online on my games.

I don't find this very fair, especially considering the money I've spent on it, about 40 games.
Help me, I'm calling on the French community
;) .

The infamous message

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It is possible that this account has been used by someone other than you.

Steam Support has good reason to believe that your account has been used by someone other than you. As a security measure, we have temporarily limited the changes that can be made to this account. Please contact Steam Support so we can assist you.

How to regain access to your account:

Contact Steam Support so that a support agent can verify that you are the legitimate owner of this account before giving you access again. You may be asked for proof of purchase regarding games on your account or proof of possession of a payment method.

For more information, see this article: Recovering a hacked Steam account, Account Security Tips

This account will have restricted features until its owner regains access.

Purchases, sending gifts, trading, activating cd keys, playing online on VAC game servers, and accessing the Steam Community have been disabled.

2 réponses

ToxicHayabusa Posted messages 1029 Status Membre 111
 
Good evening,

Well, it's not complicated, you just need to do what they indicate in the message. Your account has been hacked and they knew it thanks to the email security that sends you a confirmation email when you log in from somewhere other than your PC, verifying that it's really you who is using it. And if it's not validated after a certain time, they block the account.

So you need to send a message to Steam to recover it.

--
A hunter of hunted ones who hunt.
1
FalconFive Posted messages 8 Status Membre 1
 
What message should I send?
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ToxicHayabusa Posted messages 1029 Status Membre 111
 
You need to send an email that contains what they asked for and a little introduction ^-^
I advise you to check everything they require in the relevant section of the website.
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FalconFive Posted messages 8 Status Membre 1 > ToxicHayabusa Posted messages 1029 Status Membre
 
thank you
0
ToxicHayabusa Posted messages 1029 Status Membre 111
 
You're welcome, but I'm not sure if you should do it in English (even though it's usually better to do so).
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FalconFive Posted messages 8 Status Membre 1
 
I just noticed that I received this message

Your account has been blocked from participating in the Steam Community.

This suspension will be lifted on January 19, 2038 at 04:14 AM.

If you need to know more, please check support.

So what do I do now :_ (
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yupikaye
 
Is it true that for legal decision, selling my games on Steam has now become legal?
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FalconFive Posted messages 8 Status Membre 1
 
I have access to my account but I don't know how to prove to them that I am the owner, and their explanations are not clear.
1
FalconFive Posted messages 8 Status Membre 1
 
I don't know what justification to send them.
0