Asus Zenpad 10 tablet won't turn on

Solved
Mary -  
 Krys -
Hello,
I'm having a problem with my Asus ZenPad 10 tablet. I received it 3 days ago.
It won't turn on or it does so with great difficulty. There's about 90% battery left.
Even when it's charging, it doesn't start up after being left overnight.
Moreover, there's no charging indicator.
I managed to turn it back on while it was plugged in by holding down the power button for a long time.
Is this normal? Are there things I can do because it's annoying not being able to easily restart it?
Thanks

Configuration: iPhone / Chrome 44.0.2403.90

2 réponses

meroute
 
I tested an action suggested on another forum:
Connect the tablet to a PC and press the power button for about 10-15 seconds, the tablet revives.

It worked for my Asus ZenPad 10.
2
rems
 
Cool, thanks for the info. It works for my Zenpad10.
0
Aigle
 
Thank you for the tip, it also works for ZenPad C7.0.
0
Dsa
 
The trick works well on ZenPad 8.0. Thanks for the info.
0
Krys
 
Thank you for the tip.
0
poupougne13 Posted messages 43203 Registration date   Status Membre Last intervention   11 049
 
Good evening...

Personally, if it's only been 3 days, I would take it back to customer service...!
Best regards,
See you later

--
"He who wants to climb a mountain starts from the bottom!"
Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)
1
Amadeus
 
Good evening. I'm having the same problem with my Asus ZenPad 10. I bought it in January.
0
poupougne13 Posted messages 43203 Registration date   Status Membre Last intervention   11 049 > Amadeus
 
Hello...

Well...same answer! ;)
Best regards,
@+
0
Tvbrcvcv
 
Hello, tablet bought in February 2016 and experiencing the same problem. It charges all night on the mains, but in the morning it won't turn on. I have to connect it to the PC via USB and press and hold the power button to turn it on. I will bring it back, I am convinced that this issue is widespread........very disappointed with this brand......
0