Erreur lors du processus d'installation avast Résolu/Fermé

Question

Bonjour, 

Je n'arrive pas à installer avast. J'ai pourtant pris soin de désactiver Windows defender. Voici le rapport d'erreur :




15:36:59Infoinstcont[5256,3316]--
15:36:59Infoinstcont[5256,3316]2015/08/30 15:36:59 START: Avast installer/updater
15:36:59Infoinstup[5256,3316]Command: '"C:\Users\Jean\AppData\Local\Temp\_av_iup.tm~a00636\instup.exe"  /cookie:prt_01net042015 /edition:1 /prod:ais /sfx:lite /sfxstorage:C:\Users\Jean\AppData\Local\Temp\_av_iup.tm~a00636'
15:36:59Infoinstup[5256,3316]CPU: Intel(R) Celeron(R) CPU  N2840  @ 2.16GHz,2
15:36:59Infoinstup[5256,3316]OS: Windows 8.1 x64
15:36:59Infoinstup[5256,3316]Memory: 45% load. Phys:2227628/4074296K free, Page:4194303/4194303K free, Virt:4104264/4194176K free
15:36:59Infoinstup[5256,3316]DISKs: C:\ - 404GB free / 456GB total
15:36:59Infoinstup[5256,3316]DISKs: X:\ - 0GB free / 0GB total
15:36:59Infoinstup[5256,3316]Running module version: instup.exe - '10.2.2215.880'
15:36:59Infoinstup[5256,3316]Running module version: Instup.dll - '10.2.2215.880'
15:36:59Infosimutex[5256,3316]Checking for the mutex ownership.
15:36:59Infosimutex[5256,3316]The mutex is signaled. We are owners of the mutex.
15:37:00Infoguiwizard[5256,3316]Running module version: HTMLayout.dll - '3.3.2.170'
15:37:01Infoguiwizard[5256,3316]Loaded module version: C:\Users\Jean\AppData\Local\Temp\_av_iup.tm~a00636\HTMLayout.dll - '3.3.2.170'
15:37:01Infoguiwizard[5256,3316]Setup gui was successfully started.
15:37:01Infoinstupcore[5256,3316]Setup update has started.
15:37:01Infoservers[5256,3316]Server definition(s) loaded for 'C:\Users\Jean\AppData\Local\Temp\_av_iup.tm~a00636\servers.def': 29 (maintenance:0)
15:37:01Infoservers[5256,3316]ChooseServer: selected server 'Download m4409031 AVAST9 Server' with current url 'http://m4409031.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:01Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://m4409031.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
15:37:01Infoservers[5256,3316]ChooseServer: selected server 'Download l4877886 AVAST9 Server' with current url 'http://l4877886.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:03Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://l4877886.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
15:37:03Infoservers[5256,3316]ChooseServer: selected server 'Download w6860114 AVAST9 Server' with current url 'http://w6860114.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:05Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://w6860114.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
15:37:05Infoservers[5256,3316]ChooseServer: selected server 'Download t3394109 AVAST9 Server' with current url 'http://t3394109.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:07Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://t3394109.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
15:37:07Infoservers[5256,3316]ChooseServer: selected server 'Download l4877886 AVAST9 Server' with current url 'http://l4877886.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:09Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://l4877886.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
15:37:09Infoservers[5256,3316]ChooseServer: selected server 'Download n2501705 AVAST9 Server' with current url 'http://n2501705.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:11Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://n2501705.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
15:37:11Infoservers[5256,3316]ChooseServer: selected server 'Download z6590882 AVAST9 Server' with current url 'http://z6590882.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:13Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://z6590882.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
15:37:13Infoservers[5256,3316]ChooseServer: selected server 'Download z6744621 AVAST9 Server' with current url 'http://z6744621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:15Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://z6744621.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
15:37:15Infoservers[5256,3316]ChooseServer: selected server 'Download h9508925 AVAST9 Server' with current url 'http://h9508925.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:17Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://h9508925.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
15:37:17Infoservers[5256,3316]ChooseServer: selected server 'Download m4409031 AVAST9 Server' with current url 'http://m4409031.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:19Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://m4409031.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
15:37:19Infoservers[5256,3316]ChooseServer: selected server 'Download b4723579 AVAST9 Server' with current url 'http://b4723579.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:21Errorpkgengine[5256,3316]DownloadPackage(download): 'C:\Users\Jean\AppData\Local\Temp\_av_iup.tm~a00636\servers.def.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
15:37:21Infoservers[5256,3316]ChooseServer: selected server 'Download h8509232 AVAST9 Server' with current url 'http://h8509232.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:21Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://h8509232.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 1
15:37:21Infoservers[5256,3316]ChooseServer: selected server 'Download k4695346 AVAST9 Server' with current url 'http://k4695346.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:23Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://k4695346.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 2
15:37:23Infoservers[5256,3316]ChooseServer: selected server 'Download h8397259 AVAST9 Server' with current url 'http://h8397259.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:25Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://h8397259.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 3
15:37:25Infoservers[5256,3316]ChooseServer: selected server 'Download n2501705 AVAST9 Server' with current url 'http://n2501705.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:27Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://n2501705.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 4
15:37:27Infoservers[5256,3316]ChooseServer: selected server 'Download g6455269 AVAST9 Server' with current url 'http://g6455269.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:29Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://g6455269.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 5
15:37:29Infoservers[5256,3316]ChooseServer: selected server 'Download h3057158 AVAST9 Server' with current url 'http://h3057158.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:31Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://h3057158.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 6
15:37:31Infoservers[5256,3316]ChooseServer: selected server 'Download s0276882 AVAST9 Server' with current url 'http://s0276882.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:34Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://s0276882.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 7
15:37:34Infoservers[5256,3316]ChooseServer: selected server 'Download s0276882 AVAST9 Server' with current url 'http://s0276882.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:36Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://s0276882.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 8
15:37:36Infoservers[5256,3316]ChooseServer: selected server 'Download l8420141 AVAST9 Server' with current url 'http://l8420141.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:38Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://l8420141.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 9
15:37:38Infoservers[5256,3316]ChooseServer: selected server 'Download l4877886 AVAST9 Server' with current url 'http://l4877886.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:40Errordldwrap[5256,3316]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://l4877886.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 10
15:37:40Infoservers[5256,3316]ChooseServer: selected server 'Download h8397259 AVAST9 Server' with current url 'http://h8397259.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:37:42Errorpkgengine[5256,3316]DownloadPackage(download): 'C:\Users\Jean\AppData\Local\Temp\_av_iup.tm~a00636\prod-ais.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
15:37:42Errorpkgengine[5256,3316]LoadLatestProdAndParts: download product file 'prod-ais.vpx' has failed. Status: 41222 (0x0000A106) [Host unreachable]





Merci d'avance.

fabul · Answer

Salut,

[Host unreachable]

Vérifie ton fichier hosts

sickboy · Answer

Voici le contenu du fichier hosts :

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#	127.0.0.1       localhost
#	::1             localhost

fabul · Answer

Il est propre.

Avast a de la difficuleté a trouver le serveur semble-il,

Si tu veux vérifié si il y a une infection,

Fais un nettoyage avec AdwCleaner

Installe RegRun Reanimator

Clic sur "Fix problems".

Clic sur "Scan windows startup...".

Coche la case "Use deep level scanning once (For advanced users)".

Clic sur "Make scan now".

Patiente durant l'analyse.

Clic sur "Fix problems".

Attention, il détecte des faux positifs (des bons fichiers).

Tu peux faire des recherches.

Assure toi de ne supprimer que des malwares ou inutiles avec "Get it out", sinon tu peux planter ton système.

Passe avec la flèche pour les autres ou clic sur "False positive" si c'est un item que tu connais.

Clic sur "Reboot" a la fin.

Si tu n'est pas sur de ce qu'il faut supprimer ou pas, tu ferais mieux de demander de l'aide,

Si tu a besoin d'aide,

Si il y a plus d'une quinzaine de détections, Prohibited/Suspicious , tu peux le dire, on procédera différemment. 

Clic-droit dans le milieu de la fenêtre et choisis "Save to file" pour copier le résultat dans un fichier texte.

Tu peux le nommer 1 (tout court), le .txt sera généré automatiquement.

Clic sur la flèche pour passer a l'item suivant, fais comme pour le premier et nomme le 2, et ainsi de suite avec les autres.

A la fin, clic sur "Exit".

Poste les résultats contenus dans les fichiers texte dans ton prochain message.

Met un espace d'une ligne entre chaque item détecté pour que ça soit lisible.

Sickboy · Answer

AdwCleaner a effectivement trouvé quelque chose :
# AdwCleaner v5.004 - Rapport créé le 30/08/2015 à 19:34:29
# Mis à jour le 26/08/2015 par Xplode
# Base de données : 2015-08-30.1 [Serveur]
# Système d'exploitation : Windows 8.1  (x64)
# Nom d'utilisateur : Jean - GUS
# Exécuté depuis : C:\Users\Jean\AppData\Local\Microsoft\Windows\INetCache\IE\74CBN70K\adwcleaner_5.004.exe
# Option : Nettoyer
# Support : http://toolslib.net/forum

 [ Services ] *****
 [ Dossiers ] *****
 [ Fichiers ] *****
 [ Raccourcis ] *****
 [ Tâches planifiées ] *****
 [ Registre ] *****

[-] Valeur Supprimée : HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [YTDownloader]
[-] Valeur Supprimée : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [YTDownloader]
[-] Clé Supprimée : HKLM\SOFTWARE\Classes\CLSID\{61AB12E1-A5FF-11D1-B2E9-444553540000}
[-] Clé Supprimée : HKLM\SOFTWARE\Classes\CLSID\{82351441-9094-11D1-A24B-00A0C932C7DF}
[-] Clé Supprimée : HKLM\SOFTWARE\Classes\TypeLib\{82351433-9094-11D1-A24B-00A0C932C7DF}
[-] Clé Supprimée : [x64] HKLM\SOFTWARE\YTDownloader

 [ Navigateurs ] *****


:: Paramètres Winsock réinitialisés

########## EOF - C:\AdwCleaner\AdwCleaner[C4].txt - [1182 octets] ##########

Sickboy · Answer

Je ne suis vraiment pas à l'aise avec tout ça. Je préfère copier les rapports. Il y en a 5:
Item Name: BtvStack
Author: Qualcomm®Atheros®
Related File: C:\PROGRAM FILES (X86)\DELL WIRELESS\BLUETOOTH SUITE\BTVSTACK.EXE
Type: Explorer Run

Item Name: WavesSvc
Author: 
Current Setting: C:\PROGRAM FILES\WAVES\MAXXAUDIO\WAVESSVC64.EXE
Type: Registry Run(x64)

Item Name: BL3PpSGonsg6nI5kWMS4
Author: 
Current Setting: C:\Users\Jean\AppData\Roaming\BL3PpSGonsg6nI5kWMS4.exe
Type: Scheduled Tasks

Item Name: AtherosSvc
Author: 
Current Setting: "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe"
Type: Auto Services

Item Name: Intel(R) Capability Licensing Service Interface
Author: 
Current Setting: "C:\Program Files\Intel\TXE Components\TCS\HeciServer.exe"
Type: Auto Services

fabul · Answer

100% sur que c'est un malware, juste a voir le nom (aux chiffres et lettres aléatoires) et l'emplacement:

Item Name: BL3PpSGonsg6nI5kWMS4
Author:
Current Setting: C:\Users\Jean\AppData\Roaming\BL3PpSGonsg6nI5kWMS4.exe
Type: Scheduled Tasks

Choisis Get it out pour celui la puis Reboot a la fin.


Edit: Regarde si tu vois quelque chose de mauvais ou inutile dans les onglets "Logon" et "Scheduled tasks" de Autoruns


Tu peux garder RegRun Reanimator, cliquer sur "False positive" pour les éléments sains, il ne les détectera plus, il peut t'être utile pour surveiller le système et éliminer les malwares.

Si tu désinstalle RegRun Reanimator, juste avant, tu peux cliquer sur "Uninstall Partizan" (dans le programme).

Et tu peux cliquer sur ce fichier .reg qui remet la clé Bootexecute par défaut:

https://www.cjoint.com/c/DIwp0hjRA6Y

Tu peux cliquer sur le fichier .reg même si tu garde RegRun Reanimator.

Sickboy · Answer

J'ai supprimé le fichier avec Reanimator.
Concernant Autoruns, j'ai un doute sur ça (c'est juste la date qui m'a surpris):
\Microsoft\Windows\NetTrace\GatherNetworkInfo			c:\windows\system32\gathernetworkinfo.vbs	18/07/2013 17:53

Sickboy · Answer

J'ai également cliqué sur le fichier .reg
Dois-je retenter l'installation d'avast?

fabul · Answer

TéLécharge l'installeur Offline (si ce n'est pas ça que tu a).

Erreur lors du processus d'installation avast

9 réponses

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