[Livebox] Orange Livebox not synchronized

Solved

nat144 Posted messages 59 Status Member -
Arrakeen - 8 Dec 2013 at 00:38

Hello,

I started this morning with my father and my brother on the exciting adventure of setting up the Orange Livebox (a Sagem). Everything was going well until the line test. At that point, it says "The livebox is not synchronized." What do you think? Does that mean our Re-Adsl line is not activated? I will try to call Orange tomorrow, but I would like to get some informed opinions on the matter.

Thanks in advance,

Nat144

43 answers

Answer 1 / 43

Best answer

The best answer is the one that has been validated by our teams.

dionycos

Hi

I'm also having this synchronization problem. So to avoid the same questions:
- Yes, I have set all my filters
- My livebox is not worn out or broken since I received it last week

In fact, when I go to diagnostics (in the dialog box at the beginning of the connection), everything is fine except for this message:
"Diagnostic error, Your livebox is not synchronized"

I want to emphasize that the internet is working fine otherwise, and I'm wondering if there isn't an IP address issue behind this.

Consequences: my download is not progressing, and ESPECIALLY: I can't access XBOX Live, which is a shame since I bought it for that!

Sorry for the long message
Thanks in advance for your help, I REALLY want to play, please!!!

Nico

Answer 2 / 43

tintin71

Hello,
I also have a problem with my Livebox
it's a Sagem
I've been a subscriber since December 2005, no issues until 26/04/2008, then nothing,
no synchronization, no internet, no phone, no Orange TV
I have 1 Mega because I can't get more
I'm 2.6 km from the France Telecom network "node"
I've checked my filters and even replaced them, nothing
I've checked my connections, it's all good
I checked the line with 1013, it’s okay,
I went to a store to test the Livebox, it works in the store
but when I come back home,
the synchronization doesn't happen
I unplugged the power supply, it synchronizes for 1 to 3 minutes then nothing
anyway, I can't access the net even when it synchronizes for 2-3 minutes
I called 3900 at least 6 times, and no one has found the problem

Answer 3 / 43

NeoBahamut

My line won't sync either, even though it has been open for over a year. I bought the Livebox to get Wi-Fi since my old one didn't provide it, but that one syncs without any issues.
I don't know where the problem could be coming from, and it's starting to seriously annoy me.

Answer 4 / 43

nat144 Posted messages 59 Status Member 15

Well, it's resolved. I turned it on this morning and, oh miracle, it worked. Apparently, it was just that the line was not activated. Hooray, here we go with high-speed internet! Or almost...

Thanks anyway for getting back to me.

Nat144

Answer 5 / 43

medy

he he he let me introduce myself, I'm an Orange hotline technician / before contacting the Orange hotline, I recommend that you read the manual provided with the lb / especially for your sync issue, try testing with another filter and even on another telephone socket / be careful not to use a telephone extension cord

sebastiendu69 Posted messages 22 Status Member 1

Medy, you might be able to help me if you're in the Orange hotline...

My connection worked perfectly for 2 months and since last week, every time I restart the computer, the connection no longer works and I have to reinstall using the installation CD. I'm on Wi-Fi... and there's no possibility of Ethernet or USB.

Even if someone else has an idea...

Thank you!

eva-2695 Posted messages 1 Status Member

Hello, since you work for Orange, maybe you can help me. Here’s the problem: I changed my box because the other one wasn’t working anymore, so I’ve had the new one since Saturday, a mini Thomson, but the issue is I don’t have a phone. They told me 48 hours, but it’s been more than 48 hours. I called customer service again, and they told me it’s fine, they configured it, so I unplugged and plugged it back in, but nothing still. So I called back, and they said, oh no, it’s your phone sockets. I had an electrician come who confirmed that they’re working fine, both inside and outside. So I called back for assistance, and they said, well, we’re going to set up a phone appointment with the technician, but my mobile doesn’t have reception at my place, and I have to call them from my neighbor's house and will have to juggle between what the technician says and my house. You should know I’ve called assistance at least 7 times, so I’m about to lose it. If you know how to fix this, I’d stop having to go back and forth to my neighbor’s place. :) Thanks for your help.

badr > eva-2695 Posted messages 1 Status Member

Hello
I apologize for the delay
following the call to 3900
after the regeneration of the VoIP remotely, the order requires a maximum of 72 hours
and you need to unplug and replug the box.
Also, check if you have a telephone alarm.
But send me your client ID and I will try to do the necessary
if not, you can request a visit from a technician, according to an Orange provider.
Here is my email address djpedroantonyo@orange.fr

tontonk6

It's not the address of a guy who works at Orange. My dad works at Orange and his email address is orange-ftgroup.com

We don't give our username to just anyone.

Answer 6 / 43

chaton62 Posted messages 935 Status Member 479

Hi
what's your speed?

Answer 7 / 43

ezzaim Posted messages 3 Registration date Status Member 5

Hello
I am Sofienne, an assistant from Orange (3900)
I have read your issue
First of all, you need to check if the filters are properly connected
Then, please check if the gray cable (the one for the phone) is also well connected
From the telephone socket, there is a filter placed on it, through which a telephone cable goes directly to the LB in the port without a white label (because this one is for unlimited telephony) and on the ADSL filter, you place your France Telecom telephone filter
and connect the computer to the LB using a network cable (RJ45) with two red ends
Then test it again, if it still doesn’t work
Please contact us at 3900 and we will take care of it
Orange thanks you for your trust and wishes you an excellent day

Best regards, Akkrouch Sofienne

Answer 8 / 43

dawaii

Hello,

I have a similar problem, but after doing everything you explained to us, nothing is working yet.
My Livebox isn't syncing. It works because I plugged it in at a friend's place with Orange, and we were able to connect.
Can you suggest a solution?
Thank you.

Answer 9 / 43

nat144 Posted messages 59 Status Member 15

Yes, we did everything as indicated in the manual. From what I've read, it could be that the line is not activated. But since it's a holiday today, I have to wait until tomorrow to call Orange.

Nat144

Answer 10 / 43

nat144 Posted messages 59 Status Member 15

A little message of hope for all those embarking on the Livebox adventure. The installation was a bit tricky (but probably because the line wasn't activated). Now, it's working quite well. This morning, it gave me a little Calgon surprise, but apparently that was because we tried to connect two computers at the same time (both via Ethernet and WiFi). By doing it one after the other, it worked. Other than that, no issues, haven't had to reboot it yet or teach it how to glide :-D. All of this to say that you shouldn’t worry too much about messages like "my Livebox isn’t working, fed up with Orange, etc.": it doesn't always go badly!

Nat144

Answer 11 / 43

ezzaim Posted messages 3 Registration date Status Member 5

In fact, in order to perform the factory reset, it's the last step of course
on Inventel, always press the button 1 while unplugging and replugging the Livebox, after plugging it back in, wait between 1 and 2 minutes until the 3 lights flash one by one
and for the Sagem, it's simple, there is a reset button located underneath the Livebox next to the Reg one, so press and hold the button, unplug and replug the Livebox while keeping your finger on the button until the alert light (triangle) lights up constantly
afterward, you will notice that the @ light blinks slowly
==> you just need to access the configuration page of the LB and enter the login credentials
if that's not the case, meaning the @ light is still blinking rapidly
==> no synchronization
swap the filters, unplug and replug all the cables
==> it will work
if it doesn't work
==> in ADSL Net, that is, the France Telecom line is grouped with the Livebox, so the only solution is to transfer to the expertise unit
==> if you have a France Telecom line independent of the Livebox, check if there is a dial tone on the line, if not, contact 1013, the issue comes from the line; if there is a dial tone
transfer to the expertise unit and the result is an intervention at your place or an exchange of the Livebox which may be defective

I’m still waiting for you, please contact me, I’m here to answer you

my phone 002169855317
Email: sofienneakkrouch@orange.fr
Skype: ezzaim06
MSN: sofienneakkrouch@hotmail.com

Answer 12 / 43

chaton62 Posted messages 935 Status Member 479

Are you sure that the Livebox is compatible with Re-adsl?

Answer 13 / 43

nat144 Posted messages 59 Status Member 15

Hello,

It was Orange who sent it to us, so if it's not compatible, what will be?

Nat144

Answer 14 / 43

chaton62 Posted messages 935 Status Member 479

OK, she is compatible
have you installed your filter on your socket?

Answer 15 / 43

chaton62 Posted messages 935 Status Member 479

OK, it's compatible
have you installed your filter on your socket?

Answer 16 / 43

NeoBahamut

1 Mega

Answer 17 / 43

chaton62 Posted messages 935 Status Member 479

your livebox is certainly out of order

Answer 18 / 43

truc

me too, I had the same problem either they gave you a broken Livebox or check all your connections and then when you turn it on
you should see 'authentication' on the screen then the SCART cable must be plugged into the SCART socket on top and connected to the TV on the SCART AV1 socket then press AV1 on your remote control

Answer 19 / 43

Hello!

I had the same problem as you (it lasted 3 weeks...): it was 'remnants', 'fragments' of antivirus that were blocking the connection. I completely uninstalled the antivirus programs, even the one that was disabled (so no protection at all) and the synchronization was immediate! I was able to download an antivirus right afterward and that's it!
Hoping this can help someone!
A little wink and thanks to the expert technician from the ISP who was particularly patient!

Answer 20 / 43

Arrakeen

It's simple, a Livebox with the at sign (@) flashing quickly in red means that it is not synchronized.

The reasons are:
- A bad connection to the telephone socket (or a fault with the socket)
- An interference or incident on the Orange network
- A problem outside the network (in your building/house).

The best thing to do is to call them for clarification (3900 or 3970 for Open offers).

Become a member in a few clicks

Easily connect with those who share your interests
Easily follow your discussions and get more answers
Highlight your expertise and help other members
Enjoy many additional features by registering

[Livebox] Orange Livebox not synchronized

43 answers

Administration address of my redbysfr box

Dropdowns - space issue

Problem reading qr codes

How to write a document without a word subscription?

Texture issues in enshrouded

Dead screen?

Too many ads during the games

New law: €1500 fine for poor waste management.

No "pin - windows hello" prompt at windows 10 startup

Identifying the source of an mp3 problem?