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Unable to connect to Garmin Express

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fredgrs83 Posted messages 3 Registration date   Status Member Last intervention   -  
 Bike25 -
Hello,

On the Garmin Express program, when I click on the icon of my GPS watch to perform a sync, a window opens saying "new sign-in required," with a field for the email address and one for the password.


Once filled out, and after clicking OK, the wheel spins for a moment and then a second window pops up saying "there was a problem connecting to Garmin's servers."

I can try as many times as I want, the same window appears.

I've deleted and re-downloaded the application several times, nothing works.

My Mac is up to date with its applications and Garmin is the latest version.

Thank you for any advice.

Fred

Configuration: Macintosh / Safari 12.0.3

3 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,
    The connection to Garmin servers is blocked. If you have a firewall, check if the Garmin Express application is allowed to access the internet, or it could be that the Garmin servers are experiencing a temporary issue.

    16
    1. fredgrs83 Posted messages 3 Registration date   Status Member Last intervention   1
       
      Hello,
      my firewall is disabled and until now I had no issues downloading my purchases.
      I did think about a problem with Garmin, but I found no announcements about network maintenance or anything else.
      We'll see...
      Thanks anyway.
      Fred
      1
      1. MacGyver_ Posted messages 5 Status Member 7 > fredgrs83 Posted messages 3 Registration date   Status Member Last intervention  
         
        Hello Fred,
        Is your Mac set to the correct time and date/year?
        1
      2. Bike25 > MacGyver_ Posted messages 5 Status Member
         

        Thanks MacGyver!

        Same problem and my PC is not set to the correct date/time...

        0
    2. fredgrs83 Posted messages 3 Registration date   Status Member Last intervention   1
       
      Yes yes.
      0