Printing issue with epson xp-425

Solved
CO1318 -  
 eric -
Hello,

I can't print. When I turn on my printer, it tells me to turn it off and back on. I've unplugged and plugged everything back in, but nothing works. I still get the same error message.
I don't know what to do.
Thank you for your help.

1 answer

tribun Posted messages 64900 Registration date   Status Member Last intervention   12 685
 
Hello.
Have you replaced your cartridges recently?

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33
CO1318
 
Yes, I replaced the black cartridge.
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tribun Posted messages 64900 Registration date   Status Member Last intervention   12 685
 
And is the cartridge an official Epson product?
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