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External CD drive that disconnects with a CD

totososo -  
 totososo -
Hello,
I’m contacting you because I’m having a big problem with my external CD reader. So here’s the situation: I recently bought GTA V and when I put the first CD in my external CD reader, the reader disconnects. Let me explain: when I plug in my reader I see it in My Computer and the connection sound of an external device plays, then when I insert the CD the reader spins but disconnects with the disconnection sound of the device.
I have a Lenovo Y50-70 laptop and the external reader is the one provided with the PC.

Do you have any idea how to fix this???
Thank you in advance.

2 answers

  1.
    xml74 Posted messages 186 Status Member 1
     
    Hello,
    Find the appropriate drivers.
    Or are the USB ports not delivering enough power to the DVD reader..
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  2. totososo
     
    When I go to Device Manager to update the drivers it tells me they are up to date. However, when I run the troubleshooter it tells me to connect it to a USB 2.0 port, which I did, but it still thinks it’s on a USB 3.0 port.
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    1. xml74 Posted messages 186 Status Member 1
       
      In that case, update the SHUB USB ;)
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    2. totososo
       
      Do you have an idea of how to do it ^^??? thanks for taking an interest in my problem
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    3. xml74 Posted messages 186 Status Member 1
       
      Control Panel > Hardware and Sound > Device Manager > USB Bus Controller (left-click) > RealTek USB 2.0 Card Reader (right-click) > Update driver > Search automatically for updated driver.

      Or alternatively

      You start from USB Bus Controller > USB Composite Devices (right-click) and > Update driver.

      I even advise you to update them all ^^'
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    4. totososo
       
      For my case it was USB Composite Device and Windows determined it was up to date—you don’t have any other ideas???
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    5. xml74 Posted messages 186 Status Member 1
       
      Have you tried everything?
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