I can't finish the Windows updates!

Solved/Closed
romarin1 Posted messages 15 Registration date   Status Member Last intervention   -  
 cng.33 -
Hello, I am seeking help for my Asus laptop running Windows 8.1.
After 2 weeks of not using it, I turn it on: everything works fine.
Windows update tells me there are 63 updates to install, and I start the installation...
after 1 hour, the PC says "restart to finish the installation": I do that... reboot and installation up to 95%, then the message "unable to complete updates - reverting changes - do not turn off your computer."
Problem: after 12 hours stuck like this, the computer is still frozen with that on the screen!!
In desperation, I tried removing the battery and starting with F8, but the message
"unable to complete updates - reverting changes - do not turn off your computer" keeps coming back.
What can I do to save my PC?
Thank you.

6 answers

  1. ebeynevictor Posted messages 1 Status Member 465
     
    Hello,

    I had the same issue and I called Asus customer service. Here’s what they told me to do (and it works!!). You need to perform a reset:
    • Press the power button for 30 seconds
    • Tap the f9 key and turn the PC back on while continuing to tap


    It worked for me, hope this can help someone...!
    467
    1. MAM
       
      I confirm, it works! HURRAH!
      1
    2. Th
       
      Thank you for this information, it helped me a lot, the PC is working again, a thousand thanks!!!!
      1