Refund refusal SHOWROOMPRIVE
Solved/Closed
audeb91
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Bruce Willix Posted messages 12376 Registration date Status Contributor Last intervention -
Bruce Willix Posted messages 12376 Registration date Status Contributor Last intervention -
Hello everyone, I placed my second order on Showroomprivé, and the order tracking indicated that the package arrived at the pickup point on 11/10. I went to the pickup point on 13/10, and they told me that I was not registered anywhere and that the package had not yet arrived.
I called Showroom customer service during the week of 17/10, explaining that not only had the package not arrived at the pickup point, but it also showed that it had been delivered to me on 15/10, even though it was still not in my possession. Customer service told me that someone would call me back in the coming days, but I did not receive any call.
I called the pickup point again on 21/10, and they told me that I still did not appear in their system. I insisted that they check again, and they informed me that there was an error in the barcode and that they found my package. I picked up the package the same day.
Unfortunately, the ordered products did not fit at all, so I made a return on 22/10, waiting for a refund, and today, 03/11, I see the following message:
The 14-day period granted to return a product has expired.
This is completely unacceptable. It is stated on my account that the order is canceled, but where is my order? Refusal to refund, even though I picked up my package on 21/10 and returned it on 22/10.
My order number is 37112226, amounting to 29.90 euros.
I am going to write a registered letter as I find all this unacceptable; there is no customer follow-up, and I do not recommend this site at all.
I called Showroom customer service during the week of 17/10, explaining that not only had the package not arrived at the pickup point, but it also showed that it had been delivered to me on 15/10, even though it was still not in my possession. Customer service told me that someone would call me back in the coming days, but I did not receive any call.
I called the pickup point again on 21/10, and they told me that I still did not appear in their system. I insisted that they check again, and they informed me that there was an error in the barcode and that they found my package. I picked up the package the same day.
Unfortunately, the ordered products did not fit at all, so I made a return on 22/10, waiting for a refund, and today, 03/11, I see the following message:
The 14-day period granted to return a product has expired.
This is completely unacceptable. It is stated on my account that the order is canceled, but where is my order? Refusal to refund, even though I picked up my package on 21/10 and returned it on 22/10.
My order number is 37112226, amounting to 29.90 euros.
I am going to write a registered letter as I find all this unacceptable; there is no customer follow-up, and I do not recommend this site at all.
3 answers
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Hello audeb91,
Given the announced timelines, I confirm that this situation is not normal and I sincerely apologize for the inconvenience caused.
Thank you for providing the order number in question.
It allowed me to check what was happening with your package, and I want to reassure you;
This is just a minor technical incident, you should not have received this email, the refund for your order has indeed been initiated.
It will be processed within 5 business days to the bank card used for payment.
Please note that in the case of deferred debit, the transaction will be visible on your account at the end of the month.
I hope this reassures you, and I wish you a very good day :)
Charlotte - Customer Satisfaction Service Showroomprive.com -
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Can you imagine if you had called showroomprivé directly to explain to them?
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Sword of Omens, give me Sight beyond Sight...
