View original (French)

Double billing YouTube

WapitiHumble78 Posted messages 1 Registration date   Status Member Last intervention   -  
HelpiOS Posted messages 8458 Registration date   Status Moderator Last intervention   -

Hello,

I am being charged €10.99 twice for my YouTube subscription instead of once, via PayPal. PayPal is not responsible,

and my YouTube statements only show one charge per month. What should I do? I informed Google of the malfunction and blocked PayPal payments, but normally I should be reimbursed for at least 6 unjustified charges. Has anyone else encountered this problem?


2 answers

  2.
    HelpiOS Posted messages 8458 Registration date   Status Moderator Last intervention   11 947
     

    Hello,

    You may have two active subscriptions. One for YouTube and another for YouTube Music.

    To manage your subscriptions, visit this page.

    If you see a YouTube Music subscription in addition to YouTube, you can cancel it. YouTube Music is included with the YouTube subscription.

    0