EssentialB Xeriade Bluetooth Hi-Fi System Playback Issues

Mélusine18 Posted messages 337 Status Membre -  
 Melusine18 -
Hello

I bought a micro hi-fi system, the essentialB Xeriade Bluetooth, some time ago

https://www.boulanger.com/c/mini-chaine-hifi#message_code=20

It also serves as a home theater; it works very well for CDs, but I’m encountering an issue with DVD playback. Every 5 minutes, the playback freezes or glitches, the sound "jumps," it only lasts for 2-3 seconds but it is really annoying. I tried cleaning the player with a special CD, but the glitches continue.
Is it due to a compatibility issue, a connection problem, what can I do?
Thank you for your help.

4 réponses

keke33
 
Il faut que tu le changes, c'est un problème de fabrication.
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Melusine18
 
re
Thank you, I called the store and they won't change it, but they will send it for repair :-(.
Thank you for your response, I will still take it back!

See you soon
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emm68 Posted messages 4 Registration date   Status Membre Last intervention  
 
Hello, has the DVD reading issue been fixed after your return to customer service because I'm having the same problem, thank you.
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Mélusine18 Posted messages 337 Status Membre 3
 
Hello
After several returns, several repairs, and parts changes, the problems remain the same. Despite changing the player, doing cleanings, etc., there is still the same issue with image and sound interruptions, and images freezing. I've given up.
If you find a solution, please let me know :-)
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emm68 Posted messages 4 Registration date   Status Membre Last intervention  
 
Hello, I suspected that your response to customer service wouldn't fix this bug. The aesthetics of the chain are nice, but like all these products made in China, it always has a bug. When playing DVDs, the picture occasionally freezes slightly; it's irregular depending on the DVDs.
Unfortunately, I don’t have any other answers to provide you, I’ve decided to make do; CD and USB playback is fine.
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Melusine18
 
Hello
Yes, like you, I've accepted it and I'm dealing with this static image. It's unpleasant, that's true, but well, as you say, we don't have much of a choice.

Thank you anyway for your kind response.
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