Hello jeanclaude1943,
Please be aware that for any mobile unlocking request, if the mobile is still tied to an SFR contract, the procedure can be initiated directly from our website by following this link:
https://assistance.sfr.fr/tel-mobile/carte-sim/desimlocker-mobile-achete-sfr.html#sfrintid=GSA_sugg_liens If the mobile is no longer linked to a contract (for example, following a termination), then the request must be made to Customer Service (1023 from a landline).
Finally, any unlocking request must be made by the original purchaser of the mobile.
I hope I was able to provide you with the information you needed?
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The SFR Team
